Business Details
25 Years
experience
Your Trusted Fireplace & Stove Experts in Williamsville, NY
Since 2001, Fireplace Outlet has been a trusted provider of premium fireplaces, stoves, and heating solutions for homeowners across Williamsville, Clarence, Buffalo, Amherst, Orchard Park, Lockport, and Niagara Falls, NY. Our team specializes in gas, wood-burning, and electric fireplace installations, offering both standard and custom designs to meet diverse aesthetic and functional needs. With decades of combined experience, we prioritize personalized service, ensuring clients receive expert guidance during the selection and installation process. Our services extend beyond installations to include fireplace repair, replacement, and custom mantel creation, supported by a showroom featuring top-quality products from trusted manufacturers.We emphasize energy efficiency, eco-friendliness, and low-maintenance solutions through advanced inserts and gas logs, helping homeowners reduce energy costs while enhancing comfort. Backed by a 4.8/5.0 average customer rating, we guarantee reliable service, transparent communication, and a commitment to transforming living spaces into warm, inviting environments.
Services
Gas Fireplace Installation
Wood-Burning Stoves
Custom Fireplaces
Fireplace Repair
Gas Logs
Details
- Year established: 2001
Highlights and features
- We offer over 20 years of specialized expertise in fireplace installations and repairs.
- Our team provides custom fireplace and mantel solutions tailored to individual needs.
- We guarantee energy-efficient heating options with certified product selections.
- Our financing options make premium fireplace upgrades accessible and affordable.
- We serve seven key communities across the Buffalo, NY region with local knowledge.
What people say
AMAZING transformation
Courteous service
Dedication to customers
Unparalleled fireplace services
Warm, inviting home
Services
Gas Fireplace Installation
We install high-efficiency gas fireplaces that provide reliable warmth and modern aesthetics. Our solutions combine safety, energy efficiency, and design flexibility for living rooms, family rooms, or seasonal spaces. Serving Buffalo, Williamsville, and surrounding areas since 2001, our certified technicians ensure seamless integration with your home's existing structure.
Wood-Burning Stoves
Our wood-burning stove installations offer traditional charm with modern efficiency. Designed to supplement primary heating systems, these stoves deliver zone heating solutions that reduce energy costs. We provide expert installation and maintenance services across the Buffalo, NY region, ensuring compliance with safety standards and optimal performance.
Custom Fireplaces
We create bespoke fireplaces and mantels tailored to your home's architecture and personal style. From initial design consultation to final installation, our team ensures unique, high-quality results. Clients in Clarence, Amherst, and Niagara Falls trust us to transform their spaces with custom craftsmanship and attention to detail.
Fireplace Repair
Our repair services address all types of fireplace issues, from gas log malfunctions to structural damage. With prompt diagnostics and quality parts, we restore functionality and safety. Homeowners in Orchard Park and Lockport rely on our experienced technicians for reliable, long-lasting repairs backed by a satisfaction guarantee.
Gas Logs
We offer premium gas logs that combine the visual appeal of wood fires with the convenience of gas efficiency. These eco-friendly solutions reduce emissions while maintaining realistic flame effects. Our selection includes models compatible with existing fireplaces, ensuring improved energy efficiency and minimal maintenance for homeowners across Western New York.
Questions
What types of fireplaces do you install?
We install gas, wood-burning, and electric fireplaces, offering both standard and custom designs to suit various home styles and heating needs.
Do you offer fireplace repair services?
Yes, we provide comprehensive fireplace repair services, including gas log troubleshooting, structural repairs, and efficiency improvements for all fireplace types.
Can I finance a new fireplace installation?
Yes, we offer financing options through Mariner, with quick approvals and flexible payment plans to make upgrades more accessible.
What areas do you serve?
We serve Williamsville, Clarence, Buffalo, Amherst, Orchard Park, Lockport, and Niagara Falls, NY, with showroom and installation services.
Do you provide custom fireplace mantels?
Yes, we specialize in custom fireplace mantels and built-in designs, creating unique focal points tailored to your home's architecture and preferences.
Are your fireplace inserts energy efficient?
Yes, our fireplace inserts are up to 80% efficient, significantly improving heating performance while reducing energy costs compared to traditional masonry fireplaces.
Reviews (6)
Karrie Bower
Dec 29, 2021
Report
From start to finish this has been the best experience ever. Becky the owner is amazing, she made a trip to our house and did all the measuring and checked our piping and we didn't need to buy any. She saved us money where ever she could. Brendan was also very knowledgeable and was a great help in making sure we were buying the right stove for our house. Even if you put the stove in yourself they are willing to come to your house for free and check eventhing out to make sure it's good to go. So if you're looking for a gas stove and great people to work with then this is the place to go. Thank you
John Oliver
Nov 22, 2021
Report
Had fireplace outlet install Woodburner in remodeled garage, luv the stove. Unfortunately the stove has a leaking stove pipe since day one, their customer service sucks. Don't answer phone and mail is always full. Do your self a favor and find another company.
Zeke H.
Nov 07, 2021
Report
I am a satisfied customer of Fireplace Outlet since the 2011 installation of an insert in my home. My daughter & son-in-law are now happy satisfied customers of a 2021 new fireplace, too. Dan & Becky's Fireplace Outlet, Inc is a very personal, friendly and professional company. I am NOT one to write reviews, share personal information online with Big Tech, so yes, this is an alias. What drove me to write this review, was reading 1 review that any unbiased reader can see is filled with half truths and perhaps emotional issues.
Katie Harvey
Oct 31, 2021
Report
I am a realtor, and my seller needed to repair their gas insert before we closed, and the timing was a real pinch. They awee booked 3 weeks out, but luckily I spoke to the AMAZING Becky (owner) who made room in her schedule to meet me at 8 PM that night to look at the issue. She fixed the problem in minutes flat, for a great price. She was professional, knowledgable, and unbelievably accommodating.
You simply do not run into this level of care these days, and I told her I was going to tell everyone I know about her business. I enthusiastically give this business 5 stars, and will happily use them
You simply do not run into this level of care these days, and I told her I was going to tell everyone I know about her business. I enthusiastically give this business 5 stars, and will happily use them
Carmen Granto
Oct 30, 2021
Report
Becky is awesome! There is no place of business that I have encountered that has such excellence in customer service. They are for real and deliver on their word. Cant do better!
Cheryl Burgher
Oct 25, 2021
Report
Im so happy with my new 30 year old gas fireplace! A special thanks to Becki who made a trip out to my home after normal working hours on a Friday night because our fireplace remote wasnt working, and , therefore , our fireplace wasnt usable. She removed the glass and cleaned everything, and I mean everything! Her husband even came by to help with a stripped bolt. She determined that the dust blocking the leads was the cause and I did not even need a new remote!! What wonderful, congenial and efficient people! The cost was very reasonable and we are delighted! I will never go
