Business Details
50+ Years
experience
Emergency
services
Your Trusted Property Management Partner in Connecticut
Since 1973, Imagineers has established itself as a leader in comprehensive housing services across Connecticut. Our expertise spans condominium management, rental property administration, construction services, and housing program management, serving over 214 community associations with a team of 150 dedicated professionals. We distinguish ourselves through a commitment to technological innovation, including proprietary management systems and online portals that enhance transparency and client engagement. Our employees, many with over a decade of tenure, embody our core values of accountability and exceptional service delivery.With specialized divisions for insurance restoration, federal housing voucher programs, and preventative maintenance, we combine 50 years of industry experience with forward-thinking solutions. Our BBB-accredited operations emphasize cost-efficiency through strategic vendor partnerships while maintaining rigorous compliance with state and federal regulations. Through continuous investment in staff development and client education initiatives, we ensure sustained value for property owners and residents alike.
Services
Condominium Management
Rental Property Management
Remodeling Services
Maintenance Services
Housing Program Management
Details
- Year established: 1973
Highlights and features
- 40+ years of Connecticut-specific property management experience
- 150+ employees with average tenure exceeding 7 years
- Integrated construction and maintenance services under one roof
- Better Business Bureau A-rated accreditation
- 24/7 emergency response team available
Associations and certifications
- Better Business Bureau (BBB)
What people say
Exceeded expectations
Professional and friendly
Prompt service
Exceptional customer service
Knowledgeable staff
Services
Condominium Management
Comprehensive condominium association management with 40+ years of expertise. Our services include financial reporting, maintenance coordination, and board training programs. We provide real-time online access to account information and governing documents for homeowners and board members. Our dedicated property managers handle budget preparation, rule enforcement, and vendor management while maintaining compliance with Connecticut Common Interest Ownership Act regulations. This service supports over 214 communities through two Connecticut offices.
Rental Property Management
Full-service rental property management covering marketing, tenant screening, and maintenance. Our specialists handle federal, state, and tax compliance requirements while maintaining 98% client retention. The service includes property inspections, lease administration, and financial reporting. Our team manages both residential and commercial properties, ensuring regulatory compliance and maximizing investment returns through strategic maintenance planning and tenant relations.
Remodeling Services
Custom remodeling and construction services since 1984. Our licensed contractors handle additions, renovations, and insurance restoration projects. Services include window replacement, deck construction, siding installation, and structural repairs. The division specializes in both residential and commercial properties, offering project management from planning through completion. Certified professionals provide 24/7 emergency repair services for fire, water, and storm damage restoration with guaranteed cost estimates before work begins.
Maintenance Services
Comprehensive maintenance solutions for condominiums and rental properties. Our licensed technicians perform interior and exterior repairs, including drywall, painting, and carpentry. The service includes preventative maintenance programs, emergency repairs, and seasonal preparations. We offer cost-saving bundles for multiple service requests and provide detailed reporting through our management portal. All work is backed by our satisfaction guarantee and performed by insured, long-term employees with specialized training.
Housing Program Management
Specialized administration of Housing Choice Voucher programs since 1976. We manage over 6,000 units across Connecticut for eight housing authorities. Services include MTCS processing, SEMAP compliance, HQS inspections, and landlord support. Our team ensures adherence to HUD requirements while facilitating housing access for low-income families. This division provides technical assistance, program consulting, and direct management services that have earned all clients 'high-performing' status in federal evaluations.
People
Karl Kuegler Jr.
Condominium Management Director
With over 25 years of leadership experience, Karl oversees all condominium management operations. He specializes in community association governance and financial compliance, holding multiple industry certifications. His strategic vision has expanded service offerings to include advanced technology solutions for property owners.
Matthew Anderson
Rental Property Management Director
Matthew leads our rental property division with 18 years of expertise in investment property optimization. He focuses on maximizing returns through innovative leasing strategies and regulatory compliance management. Under his leadership, the division has expanded to serve over 5,000 units across Connecticut.
Chris Floyd
Construction Manager
As construction manager since 1999, Chris oversees all remodeling and restoration projects. With 35 years of industry experience, he specializes in insurance claim restoration and custom home additions. His team maintains a 97% client satisfaction rate through guaranteed cost controls and project timelines.
Maria Stoute
Housing Program Director
Maria directs our federal housing initiatives with 22 years of experience in voucher program administration. She has successfully managed over $100 million in housing subsidies while maintaining perfect compliance records during HUD audits. Her leadership ensures efficient service delivery for 6,000+ voucher units.
Suzanne
Senior Property Manager
Certified property manager with 15 years of experience overseeing complex condominium associations. Recognized for implementing innovative maintenance programs that reduced emergency calls by 40%. She specializes in board training and community engagement initiatives that improve resident satisfaction scores.
Questions
What property types do you manage?
We manage condominium associations, rental properties, and federal housing voucher programs across Connecticut. Our services cover residential, commercial, and mixed-use developments.
Do you offer 24/7 emergency services?
Yes, our emergency response team is available 24 hours a day, 7 days a week for urgent maintenance issues and property emergencies.
How can I access my account information?
Clients receive free access to our online portal for real-time account balances, work order status, and governing documents with 24/7 availability.
Are your contractors licensed and insured?
All maintenance and construction personnel are fully licensed, insured, and undergo regular safety training to meet industry standards.
How do you handle maintenance requests?
We offer bundled service options and prioritize requests through our management portal, with guaranteed response times and detailed service tracking reports.
What areas do you serve?
We operate throughout Connecticut with offices in Hartford and Seymour, serving communities from Danbury to New London.
Reviews (5)
Mitchell Foote
Nov 02, 2021
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The are awful about returning calls, they never fix something that is a Condo responsibility in a timely manner, they HORRIBLE about keeping track of the condo fee coming in and it seems like they only deposit checks once a month and also never seem to keep up to date data. I received a bill for October's Condo fee but I sold the condo on 9/24/21! Get with the program folks. If you can avoid any condo where they are the provider.
Frank Spencer
Oct 04, 2021
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Hello, this is Frank from the previous review regarding my problem with common charges still being withdrawn from my bank account even though all paid in full when unit was sold in previous month...
**They said they were taking of it all and sending me a check for the full amount of $ 325.05......I sincerely appreciate their attention and follow through........The proper form had just not been filled out and sent to them by the attorney/real estate agent even though the form was available and had all been paid for in advance ..
***I take back my previous harsh comments and part of the reason
**They said they were taking of it all and sending me a check for the full amount of $ 325.05......I sincerely appreciate their attention and follow through........The proper form had just not been filled out and sent to them by the attorney/real estate agent even though the form was available and had all been paid for in advance ..
***I take back my previous harsh comments and part of the reason
Frank Spencer
Sep 25, 2021
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Stay Clear of this management company and seriously, seriously, seriously be cautious about ever owning or living in a condominium association property under contract using Imagineers, LLC as management company.
****Just one more of my headaches and their thieving negligence over 9 years ? I sold my Plum Tree Heights Bethel, CT 06801 August 11, 2021 with all details of every sort including the fact that all common charges had been paid in full by me for entire month of August on 8/5/2021 of $325.05 monthly per usual auto withdrawal from my bank account. Balance from 8/12/21 to 8/31/2021 prorated
****Just one more of my headaches and their thieving negligence over 9 years ? I sold my Plum Tree Heights Bethel, CT 06801 August 11, 2021 with all details of every sort including the fact that all common charges had been paid in full by me for entire month of August on 8/5/2021 of $325.05 monthly per usual auto withdrawal from my bank account. Balance from 8/12/21 to 8/31/2021 prorated
Jason Celis
Jul 04, 2021
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Critical:Quality,Responsiveness
Worst property management. They never call back or answer emails or someone in the office is always off on the day you need them during the week.... already regret living on the property after just 3 months of buying/moving in.
Worst property management. They never call back or answer emails or someone in the office is always off on the day you need them during the week.... already regret living on the property after just 3 months of buying/moving in.
Theresia Harpster
May 28, 2021
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They do not take care of the landscape at all like they should. They walk on you patios when ever they want, don't care about the trash that others put into our trash Ben's and recycle Ben's as well! Only care about there back pockets. They break there own BIBLE LAWS as much as they can. Never rent or own any property if they have a hand in it! Very good on playing favoritism on who they like. Don't care that our loved ones, neighbors, friends live or die with the world pandemic! If there was a star that was here a big minis I would have put that one.
