Jonas Fitness

Business Details

45 Years

experience

Emergency

services

Your Trusted Gym Software Partner in Houston

Jonas Fitness has been a leader in fitness software and billing services for over 30 years. Headquartered in Houston, Texas, we provide enterprise fitness management software, credit card and ACH processing services, and full-service billing solutions to over 3,000 fitness locations nationwide. Our core values emphasize exceptional customer care, teamwork, quality work, diversity, and fostering a fun work environment.

With a dedicated team of industry experts, we deliver innovative solutions that streamline operations and improve member experiences for gyms, health clubs, and wellness centers. Our commitment to technical innovation and long-term client relationships has made us a trusted partner in the fitness and wellness industry.

Services

Club Management Software Member Billing Services Payment Processing Software Integrations EFT Processing POS Systems Mobile App Solutions CRM Integration Door Access Solutions Analytics Tools

Details

Year established: 1981

Highlights and features

We offer 30+ years of specialized expertise in fitness management software.
Our solutions serve over 3,000 fitness locations nationwide.
We provide integrated payment processing with 99.9% system uptime.
Our 24/7 customer support ensures uninterrupted service.
We guarantee continuous innovation with AI-driven technology development.

What people say

Excellent customer service Comprehensive features Reliable support Commitment to innovation Industry-leading solutions

Website

Update Listing

Services

Club Management Software

Our Compete Club Management Software streamlines operations for gyms and wellness centers. It offers member enrollment, scheduling, reporting, and staff tools in one platform. With 99.9% uptime and 24/7 support, it helps facilities focus on member experience while automating administrative tasks.

Member Billing Services

Full-service billing handles recurring payments, collections, and reporting for fitness facilities. Our team manages automated collections, real-time reporting, and customized billing processes. This service saves time, increases revenue, and reduces administrative burdens for gym operators.

Payment Processing

Secure EFT and POS payment solutions integrate with our software platform. Features include PCI P2PE compliance, card updater technology, and competitive rates. Over $1.4 billion in transactions annually demonstrates our scalable, reliable payment infrastructure for fitness businesses.

Software Integrations

Our Channel Partner Ecosystem connects with 30+ third-party solutions through open APIs. This includes CRM, email marketing, mobile apps, and access control systems. Over 1,000 integration possibilities create a unified technology environment tailored to each facility's needs.

Mobile App Solutions

Compete on the Go provides mobile access for members and staff. Features include account management, check-in, scheduling, and staff tools. Customizable mobile solutions improve member engagement while giving operators flexibility to manage facilities remotely.

People

Sandra Crutcher

President

Sandra leads Jonas Fitness with a focus on technical innovation and client relationships. With decades of industry experience, she drives strategic growth while maintaining our commitment to fitness software excellence and customer satisfaction.

James Peltier

Chief Technology Officer

James oversees technology development with 20+ years in fitness software. He leads our R&D team to create AI-driven solutions and maintain 99.9% system uptime, ensuring cutting-edge, reliable platforms for club operators.

Kim Forster

Vice President of Operations

Kim manages daily operations with expertise in fitness business processes. She optimizes workflows and client implementations, leveraging industry experience to align our services with evolving gym management requirements.

Eleanor Gracia

Director of Payments and MBS

Eleanor leads payment solutions and billing services with financial expertise. She ensures secure, scalable transaction processing while developing strategies to improve collection rates and financial efficiency for clients.

Christian Menard

Marketing Manager

Christian develops marketing strategies that highlight our 30-year legacy. He communicates technical advantages to fitness operators through targeted campaigns, emphasizing software benefits and client success stories.

Questions

What gym management software solutions do you offer?

We provide Compete Club Management Software with modules for member enrollment, scheduling, reporting, and staff tools, plus integrated payment processing and billing services.

Do you support fitness facilities outside the US?

Yes, our software serves clients globally with localized payment processing and compliance features for international operations.

How does your payment processing work?

Our PCI-compliant EFT and POS solutions integrate directly with Compete software, offering automated billing, card updates, and competitive transaction rates for fitness businesses.

What support options are available?

We offer 24/7 technical support, dedicated billing specialists, and implementation assistance with service hours from Monday 7AM - Friday 8PM CST.

Can your software integrate with other systems?

Yes, our open API connects with 30+ partners including CRMs, email marketing tools, and access control systems through our Channel Partner Ecosystem.

How do you handle software updates?

Updates are delivered through regular releases with 99.9% uptime, featuring new capabilities based on client feedback and emerging fitness industry trends.

Reviews (6)

Write a Review

David M. Sill

Mar 08, 2021 Report

Jonas is an AMAZING company to work for!! Most of the negative reviews listed are intended for the fitness centers of which the reviewers are members, and NOT a reflection of Jonas FItness. Jonas provides OUTSTANDING customer support to all its customers.

Kelcey Piper

Oct 17, 2020 Report

I sent in a cancellation for my gym membership on January 6, 2020. I followed all instructions and used certified mail as required. I was able to confirm over the phone with someone at the Webster office that my cancellation had been received. Now, almost two months later, I am still being billed. I have disputed the charge with my bank. This company is terrible.

J. N.

Feb 18, 2020 Report

I am so appreciative of this company for correcting a billing issue associated with my military son. They quickly resolved the issue and contacted my son with such great news. Thanks from the bottom of my heart for correcting this issue!!!

Sandy C.

Nov 03, 2019 Report

This is a software company that provides software and billing services to health clubs, hospitals, wellness centers and gyms.

Michael S.

Oct 21, 2019 Report

Echoing all the misadventures customers have had in cancelling their memberships...horrible, horrible outfit that should be slapped down hard by the Better Business Bureau. ZERO STARS!

Marcelo Lopez Altamirano

Aug 19, 2019 Report

This company gives support to Fitness Connection Gym's so a Review of them is relevant here. Personal information in Fitness Connection gyms are not secured! Any employee can pull them out and do whatever they please with it. Name, Address, Phone Number, Email and even Bank Accounts/Card Information. If this Company Jonas Fitness is a Managing service operator for Fitness Connection then their not doing enough to safeguard their user/customers. My account was fraudulently re-opened by someone in the Gym, No one has access to accounts other than employees, so I am assuming it was an employee