As a property manager, you know recovering from a phone call and returning to the task at hand can take precious minutes - or even hours - out of your workday. Competition is fierce. You can't afford to lose even one lead to a missed or ignored call. Your dilemma: time is at a premium, your employees have important work to do, and hiring additional staff is not cost-effective.
Focus Answering Service's customized professional answering service solutions can free up your company's resources. Our professional answering service focuses on your callers so you can focus on your business. Do you get the same questions over and over again? Our professional answering service agents don't just take messages - they give out information, too!
Focus Answering Service's customized professional answering service solutions can free up your company's resources. Our professional answering service focuses on your callers so you can focus on your business. Do you get the same questions over and over again? Our professional answering service agents don't just take messages - they give out information, too!
Services
What We Do
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Before answering a single call, our agents get to know your company, its mission, and your industry at large. Focus then becomes a full-fledged, administrative extension of your brand. Callers never need to know where your company ends, and our office answering service begins. Do you get the same questions over and over again?
About Us
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Shortly after opening our doors in 1987, the Focus Telecommunications team created a comprehensive instruction manual for office answering services. Years later, we adapted that manual into three training videos for agents, supervisors, and customer service representatives. They were filmed on-site at Focus' headquarters in Eldersburg, featuring our hardworking employees and agents.
Employment
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We have a fabulous team - most of our employees have been with us for years and will reach out and make you feel very welcome. What's more, our streamlined and time-constrained hiring process won't bog you down, waste your time, or leave you waiting for answers. You must be able to work in an isolated area where there are no distractions from pets or people, and no background noise.
Phone Answering Service
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Whether you want our team to fill in the gaps, or you never want to look at a phone again, Focus can provide outsourced call center solutions to fit your company's unique needs. Our friendly and knowledgeable agents regularly answer for commercial properties, multi-family residential properties, and contractors who serve property management firms with the same enthusiasm, expertise, and approachability.
Ordering Taking & Processing
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Overflow, after-hours, or around the clock - your customers deserve to speak to a pleasant and informed representative whenever they call to place an order. From simple transactions to high volume orders, our order taking call center can eliminate your company's need for additional hires and boost your bottom line.
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