Business Details
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Your Trusted Insurance Partner in BC
Waypoint Insurance, formerly Waypoint, has been a trusted insurance brokerage serving Canadian communities for over 150 years. Established in British Columbia, our extensive network of 30+ locations across Vancouver Island and the Lower Mainland reflects our commitment to localized service backed by national strength through our partnership with the Navacord Group. Our team of dedicated professionals specializes in delivering tailored insurance solutions for commercial, specialty, and personal lines, prioritizing comprehensive risk management and client-centric support. With a legacy of community involvement, we have donated over a million dollars to local initiatives, reinforcing our dedication to fostering regional growth and resilience. Our expertise is rooted in deep industry knowledge, proactive risk assessment, and a client-first approach that ensures businesses and individuals receive optimal coverage and advocacy.As part of Canadas second-largest commercial insurance brokerage, we combine regional insight with national resources to address evolving risks while maintaining a personal, community-focused touch. Our services span auto, home, business, and specialty insurance, supported by 24/7 claims assistance and innovative risk mitigation strategies. Through collaboration, sector-specific benchmarking, and in-house claims advocacy, we empower clients to navigate complexities with confidence, aligning our priorities with their strategic goals. With over 3,500 employees nationwide, Navacords scale enables us to secure superior coverage while maintaining the personalized service that defines our legacy. This seamless integration of local expertise and national capabilities ensures our clients feel protected and confident at every step of their journey.
Services
Commercial Insurance
Auto Insurance
Home Insurance
Risk Management
Claims Advocacy
Highlights and features
- We offer 150+ years of experience in BC's insurance market with unmatched local expertise.
- Our partnership with Navacord provides national resources while maintaining personalized service.
- 24/7 claims advocacy ensures fair and timely settlements during critical moments.
- 30+ locations across Vancouver Island and Lower Mainland guarantee accessible support.
- Dedicated risk advisors integrate with your business for tailored insurance solutions.
Services
Commercial Insurance
Our Commercial Insurance solutions protect businesses across industries with tailored coverage for property, liability, and operational risks. We specialize in construction, marine, manufacturing, and not-for-profit sectors, offering executive risk management and cyber liability protection. With dedicated in-house claims advocacy, we ensure businesses receive optimal support during disruptions.
Auto Insurance
From private auto to commercial fleet policies, we provide comprehensive auto insurance including ICBC Autoplan and motorcycle coverage. Our Fleet Team proactively manages renewals, reviews coverage gaps, and ensures compliance with 45-day advance processing. We specialize in minimizing risks for diverse vehicle fleets through customized programs.
Home Insurance
Our Home Insurance offerings include homeowners, condo, tenant, and luxury property coverage with customizable add-ons. We address unique needs like seasonal properties and vacant land, combining personalized service with national underwriting resources to deliver competitive rates and comprehensive protection for all residential scenarios.
Risk Management
We provide end-to-end risk management through assessment, control strategies, and compliance support. Our services include supply chain analysis, cybersecurity enhancements, and fire protection planning, complemented by educational resources to help clients prevent losses and maintain regulatory compliance proactively.
Claims Advocacy
Our 24/7 claims advocacy ensures prompt resolution with dedicated handlers guiding clients through documentation and settlement processes. We provide pre-loss risk preparation, post-claim strategy improvements, and continuous process optimization to maximize recovery while maintaining underwriting discipline and client trust.
Questions
What changes when Waypoint becomes Navacord?
Service, policies, and local staff remain unchanged. This rebranding reflects combined resources with Navacord Group for enhanced client support starting November 1, 2025.
Do you serve businesses outside British Columbia?
As part of the Navacord national network, we provide coverage across Canada while maintaining specialized expertise in Western Canadian industries and risk landscapes.
How does your claims process work?
Our dedicated team offers 24/7 assistance, guiding clients through documentation, accelerating settlements, and providing post-claim risk strategy improvements to prevent future losses.
Are specialty insurance programs available?
We offer specialty programs including StrataPRO, BakeryPro, and sector-specific cyber liability coverage tailored to unique business requirements across various industries.
How do you support community initiatives?
We've donated over $1M to 250+ local projects and established the Indigenous Scholarship Program, reflecting our commitment to community growth and education since 1874.
Reviews (4)
Dustin Woo
Dec 25, 2021
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Does not return emails/phone calls. Website under "contact us" and "how are we doing" only lets you submit 4 or 5 stars. 3 stars and below does not allow you to submit your rating. Why do you need fixed ratings. Seems fraudulent. Insurance company notifies you 2 weeks after your policy has expired. After many phone calls and emails, it takes another 10 days for them to send you renewal documents.
If you choose to go to another insurance company because the new company was able to insure your house sooner than wait for the incompetence of Waypoint, Waypoint charges you a 2.5 month charge as a mid
If you choose to go to another insurance company because the new company was able to insure your house sooner than wait for the incompetence of Waypoint, Waypoint charges you a 2.5 month charge as a mid
Ali Hamado
Jul 27, 2021
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Have always had a positive experience... convenient and efficient. Good place to go and get insurance renewed without no line ups. Always get good service at Waypoint insurance. We've been coming here for years for our insurance. Owner and staff are very friendly,welcoming and knowledgeable who can get you in and out quickly. I highly recommend this place. I always refer family members and friends to go there for their car and home insurance. Keep up the great work.
Brook Powell
Jun 01, 2021
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Critical:Professionalism,Responsiveness
Horrible customer experience with this company. I highly recommend you go elsewhere for your home, auto or business insurance.
Horrible customer experience with this company. I highly recommend you go elsewhere for your home, auto or business insurance.
Warren Sing
May 21, 2021
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Wendy did her best to get me insurance on a difficult property. Although I went with another broker due the difference in products being offered. I feel the circumstances were out of her control and there was nothing further that she could have done personally. She tried very hard and I know she would put the same effort for you as well. Thank you Wendy.
