Business Details
50+ Years
experience
Trusted Auto Body Repair in Plano, TX
Hance's Uptown Collision Center has been serving the Plano, Dallas, and surrounding Texas communities since 1955. As a family-owned and operated business, we prioritize honesty, integrity, and fairness in every repair. Our I-CAR Gold and ASE certified technicians deliver exceptional collision repair services, including luxury and Tesla vehicle specialization, with a lifetime warranty on parts and painting. We streamline the insurance claims process, offer free estimates, and provide valet pick-up and delivery to ensure a stress-free experience.Our commitment to quality extends to using OEM parts and advanced technology, ensuring every vehicle is restored to pre-accident condition. With decades of combined experience, our team takes pride in serving our neighbors with personalized care and unmatched expertise.
Services
Collision Repair
Auto Body Repair
Dent Repair
Paint Refinishing
Frame Repair
Luxury Vehicle Repair
Hail Damage Repair
Bumper Repair
Rust Repair
Auto Glass Replacement
Details
- Year established: 1955
Highlights and features
- 70+ years of combined experience in collision repair.
- ASE and I-CAR Gold certified technicians.
- Tesla Approved Collision Center with factory training.
- Lifetime warranty on parts and painting.
- Direct insurance claims coordination for expedited repairs.
Associations and certifications
- ASE
- I-CAR Gold Certified
- Tesla Approved Collision Center
- Assured Performance Certified
What people say
Beautifully repaired
Friendly and accommodating
High quality work
Quick turnaround
Excellent communication
Services
Collision Repair
Our I-CAR Gold and ASE certified technicians specialize in restoring vehicles to pre-accident condition after collisions. Using OEM parts and advanced tools, we repair structural damage, dents, and scratches for domestic and luxury vehicles. With over 70 years of experience, we ensure safety, reliability, and a seamless insurance claims process.
Luxury Vehicle Repair
As a Tesla Approved Collision Center and Assured Performance Certified shop, we handle high-end vehicles like BMW, Mercedes, and Audi. Our factory-trained technicians use specialized equipment to maintain the integrity and performance of luxury cars, ensuring precision and quality in every repair.
Paint Refinishing
Our expert painters with 35+ years of experience deliver flawless paint finishes using computerized color matching and OEM materials. From minor touch-ups to full repaints, we ensure a seamless blend with existing paint, backed by a lifetime warranty on workmanship.
Dent Repair
We offer paintless dent repair (PDR) for minor dents and hail damage, preserving your vehicle's original paint. Our technicians use specialized tools to restore panels without repainting, providing fast, cost-effective solutions while maintaining structural integrity.
Frame Repair
Our advanced frame straightening equipment addresses bends, cracks, and misalignments caused by collisions. By restoring factory specifications, we ensure vehicle safety and handling. This service includes comprehensive diagnostics and precision repairs for all makes and models.
People
Rob Mays
President
Rob Mays has over 25 years of experience in auto repair, purchasing Hance's in 1995. A lifelong car enthusiast, he prioritizes customer service and technical excellence, ensuring the shop meets modern demands while maintaining traditional values.
Curtis Kincaid
General Manager
With 45+ years in the industry, Curtis Kincaid oversees daily operations, ensuring efficiency and quality. His expertise in collision repair and customer relations drives the shop's commitment to excellence and client satisfaction.
Jason Bates
Insurance Claims Coordinator
Jason specializes in insurance claims coordination, streamlining the repair process for customers. His Tesla certification ensures compliance with manufacturer standards, providing seamless service for luxury vehicle owners.
Carrie Blackwood
Client Coordinator
Carrie manages scheduling and client communications, offering personalized support. Her Tesla certification and 20+ years in collision roles ensure clients receive expert guidance throughout the repair journey.
John Doughtie
Insurance Claims Coordinator
John combines classic car expertise with modern repair techniques. As a Tesla-certified claims specialist, he ensures accurate, timely repairs while maintaining open communication with clients and insurers.
Questions
Do you work with insurance companies?
Yes, we coordinate directly with insurance carriers to expedite claims and minimize out-of-pocket costs.
Are your technicians certified?
Our team holds ASE, I-CAR Gold, and Tesla certifications for specialized, reliable repairs.
Do you repair luxury vehicles?
Yes, we specialize in Tesla, BMW, Mercedes, and other luxury brands with factory-approved methods.
What areas do you serve?
We serve Plano, Dallas, Richardson, Allen, McKinney, Frisco, and surrounding Texas communities.
Do you offer a warranty?
All repairs include a lifetime warranty on parts and painting for long-term confidence.
Can I get a free estimate?
Yes, we provide free estimates through our online tool or in-person consultations.
Videos
Reviews (4)
Martha Karam
Jan 04, 2022
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I was a little nervous to use go to Hance's because I mistakenly thought the location would be the prices would match the neighborhood. Not the case! They have a menu of prices for transparency. They fixed my bumper very fast as a walk-in. A chore I had been dreading for months ended up being a very pleasant experience as I was able to walk to Knox-Henderson and window shop and have a drink and walk back to get my car when it was ready. Great experience.
Kenneth Washington
Dec 28, 2021
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I had an accident in my 2020 Honda Civic., and I needed someone to fix it .So I search through Google and I came across Hance's Uptown Collison. They had real high reviews, and real good testimonials. So I said I'll try them and I tell you they did not disappoint. Ms.Carlyn kept me informed of everything that was going on through text and emails. You all did an Awesome, Awesome job. I Looks like I never, ever had accident. It even look better then it did before I took itt
Thank you all
Thank you all
Jeremy Ball
Dec 26, 2021
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John was extremely helpful. They saw me right away, provided expert advice, did the service they knew they could do, directed me to someone else that could help me when they weren't sure. Extremely professional. Couldn't recommend more!
Robert Smith
Dec 25, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Manager John Doughtie is a consummate Professional in every way, and
John offers excellent work at fair prices. The best compliment I can give anyone is to say they are Trustworthy and Honest. I highly recommend this business to all my friends and colleagues. Robert Smith, CEO American Mediation Association
Service:Body & Trim
Manager John Doughtie is a consummate Professional in every way, and
John offers excellent work at fair prices. The best compliment I can give anyone is to say they are Trustworthy and Honest. I highly recommend this business to all my friends and colleagues. Robert Smith, CEO American Mediation Association
Service:Body & Trim
