For 20 years, Retriever has been partnering with clients to drive operational efficiency by mobilising workforces, advancing delivery of service and improving asset management. We are a global expert in Field Service Management Software, headquartered in Sydney. The Retriever platform ensures reliable and accurate data capture and transmission, regardless of coverage.
Retriever's data centres are designed for high levels of redundancy and availability, with an SLA of 99.9% availability. The modular nature of the Retriever system means that new features can be readily configured and switched on over time. A high percentage of product enhancements are the direct result of consultation with key user groups, and Retriever will often take a customer suggestion from idea to release within six months.
Retriever's data centres are designed for high levels of redundancy and availability, with an SLA of 99.9% availability. The modular nature of the Retriever system means that new features can be readily configured and switched on over time. A high percentage of product enhancements are the direct result of consultation with key user groups, and Retriever will often take a customer suggestion from idea to release within six months.
Services
About Us
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Retriever offers field service management applications that automate the manual paper based processes of field based service professionals. The solution consists of mobile and desktop applications that connect field workers with the office and provide visibility of field activities for office based schedulers and managers.
Benefits
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Workforce Productivity is defined as the amount of goods and services that a worker can produce in a given amount of time (Wikipedia). Field Service Productivity is a more specific definition of 'Workforce Productivity' that only applies to field workers who provide a service. The simplest way to calculate a field worker's productivity is to measure the average number of jobs they complete per day.
Easy to Use
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Otherwise successful adoption is unlikely to occur. Retriever builds applications that are designed for the mobile field worker, not office based users. It reflects the workflow of the user whilst capturing all information needed by corporate systems. Not only should the application be easier to use than paper forms, but it needs to support all of the work types and processes.
Faster Response
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In many businesses being able to react quickly when emergency jobs occur is vital. Especially when it comes to safety. For example, if passengers are stuck in a lift or if medical instruments in a hospital are faulty or not working correctly. In these situations fast response is essential. Many client contracts have conditions related to meeting service levels, and may include financial penalties if not achieved.
Compliance
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Compliance is the process of making sure your employees follow the regulations, standards, and best practices that apply to your industry. It may be driven by the need to comply with legislation, but automating standardized practices can also deliver significant commercial benefits.
Issues regarding payment can occur if there are disputes related to whether a field technician actually attended a site, and if there is no proof that a customer signed off that work was completed as expected.Within the Retriever Mobile application a signing page allows the worker to obtain a client signature as "sign on glass".
Issues regarding payment can occur if there are disputes related to whether a field technician actually attended a site, and if there is no proof that a customer signed off that work was completed as expected.Within the Retriever Mobile application a signing page allows the worker to obtain a client signature as "sign on glass".
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