Business Details
23 Years
experience
Emergency
services
Field Service Management Software Experts
Retriever Communications has been a global leader in field service management software for over two decades, headquartered in Sydney, Australia. Our cloud-based platform automates manual processes for field-based service professionals, offering mobile and desktop applications that connect field workers with office teams. With 99.9% system availability and 24/7 support, we ensure reliable data capture and transmission, even in low-coverage areas. Our modular system allows seamless integration with ERP, CRM, and EAM systems, including SAP, Microsoft Dynamics, and HubSpot. We specialize in customizing solutions for industries such as electrical services, HVAC, and facility management, prioritizing productivity, compliance, and safety.Our team collaborates closely with clients to refine features, delivering enhancements within six months of feedback. With a focus on user-friendly design, our applications streamline scheduling, asset management, digital forms, and real-time reporting. Trusted by global clients like Otis Australasia and Toyota Material Handling, we pride ourselves on responsive support and partnerships that drive operational efficiency. Our solutions empower over 300 field technicians and 1,000 users at peak capacity, ensuring scalability for growing businesses. Backed by ITIL-certified service desk operations and a 20-year track record, we remain committed to innovation and client-centric excellence.
Services
Field Service Management
Mobile Application
Schedule Integration
Formbuilder
Reporting
Asset Management
Time Tracking
Digital Forms
Customer Support
ERP Integration
Details
- Year established: 2003
Highlights and features
- We offer 20 years of expertise in field service software development.
- Our platform ensures 99.9% uptime with 24/7 support.
- Modular systems allow rapid feature implementation within six months.
- We provide seamless integration with ERP, CRM, and EAM systems.
- Our solutions support over 1,000 field users at peak capacity.
What people say
Fantastic experience
Integral partner
Enhanced customer service
Efficient service possible
Constant refinements
Services
Field Service Management Software
Our cloud-based field service management software automates manual processes for service professionals, connecting field workers with office teams in real time. The platform streamlines scheduling, asset tracking, and compliance reporting while supporting offline functionality to prevent data loss. Designed for industries like HVAC and electrical services, it improves productivity by 1530% through dynamic job dispatching and GPS visibility.
Mobile Application
The mobile application enables field technicians to complete jobs using Android, iOS, or Windows devices, even without connectivity. Features include digital forms, time tracking, barcode scanning, and signature capture. It integrates with back-end systems to update job statuses and submit reports automatically upon reconnection. This tool ensures data consistency and reduces administrative overhead for global enterprises.
Schedule Integration
Retriever Schedule offers a drag-and-drop interface for real-time job dispatching and resource allocation. The Gantt view visualizes progress, while live maps track technician locations and job statuses. Integration with ERP and CRM systems ensures seamless data flow, reducing response times for emergency tasks by assigning the nearest available worker.
Formbuilder
Formbuilder allows non-technical users to create customized digital forms for safety checks, asset inspections, and compliance tasks. Conditional logic ensures workers only answer relevant questions, while automatic distribution updates all devices. Completed forms generate PDF reports with timestamps, GPS data, and signatures for audit trails.
Reporting
Custom reporting tools compile data from completed forms and system metrics to analyze trends and operational efficiency. Reports can be auto-generated and emailed to stakeholders upon job completion, including photos, barcodes, and signatures. This feature supports compliance audits and strategic decision-making with actionable insights.
People
Ben Hartman
National Sales Manager
Ben Hartman leads sales initiatives at Retriever Communications, leveraging over 15 years of experience in enterprise software solutions. He specializes in tailoring field service management platforms to client needs across industries like HVAC and facility management. Ben emphasizes digital transformation to improve operational efficiency and customer satisfaction.
Nural Omer
Head of Business Architecture and PMO
Nural Omer oversees business architecture at PLUS ES, where Retriever's platform supports over 500,000 meter installations. He highlights Retriever's responsiveness and role in scaling operations from 30,000 to 500,000 installations. Nural values the platform's data visibility and integration capabilities for mission-critical systems.
Anthony Seddon
Director Support Operations
Anthony Seddon partners with Retriever to enhance Otis Australasia's service productivity. He emphasizes the platform's role in scheduling, safety monitoring, and time tracking for construction and elevator services. Anthony notes Retriever's adaptability to evolving industry demands over a decade-long collaboration.
General Manager - Operations
Operations Leader
This Wedderburn executive highlights Retriever's onboard intelligence for efficient service delivery. He oversees schedulers and technicians using the platform to optimize workflows. The manager emphasizes Retriever's user-friendly design and impact on customer service metrics for mechanical services.
General Manager - IS&T
IT Director
As Toyota Material Handling Australia's IT director, this leader deployed Retriever for ERP-integrated field service management. He manages over 300 technicians using the platform for asset tracking and compliance. The GM praises Retriever's understanding of complex business requirements and continuous improvement ethos.
Questions
What industries does Retriever's software support?
Retriever serves electrical services, HVAC, facility management, mechanical services, and asset maintenance industries with customizable field service solutions.
Can the software integrate with existing ERP systems?
Yes, Retriever integrates with SAP, Microsoft Dynamics, Oracle, Pronto Xi, and other ERPs via APIs or middleware for seamless data flow.
Is offline functionality available for field workers?
Our mobile app works offline, capturing data that syncs automatically when connectivity resumes to prevent data loss.
How does Retriever handle emergency job dispatching?
The live map view identifies the nearest available technician for emergency tasks, reducing response times through dynamic scheduling.
What reporting capabilities are included?
Custom reports with timestamps, GPS data, signatures, and photos generate automatically upon job completion and email to stakeholders.
How long does implementation typically take?
Implementation timelines vary by complexity, but standard integrations can be completed in weeks with Retriever's modular platform.
