Business Details
24 Years
experience
Emergency
services
Your Trusted State Farm Insurance Partner in Parma, OH
Melissa Citovic-Vukotic State Farm Agent State Farm Agent has served Ohio communities since 2002, offering personalized insurance solutions tailored to individual needs. With over two decades of experience, our team provides comprehensive coverage options including auto, home, life, and pet insurance. Our office is staffed by multilingual professionals fluent in Serbian, Croatian, Bosnian, and German, ensuring accessible service for diverse clientele.We combine State Farm's industry expertise with local knowledge to protect families and businesses across Cleveland, Akron, Columbus, and surrounding areas. Our commitment to community values and customer satisfaction drives our approach to risk management and financial protection.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Renters Insurance
Pet Insurance
Details
- Year established: 2002
Highlights and features
- We offer over 20 years of State Farm insurance expertise
- Our team provides personalized insurance solutions tailored to individual needs
- Multilingual service in Serbian, Croatian, Bosnian, and German
- We serve multiple Ohio regions including Cleveland, Columbus, and Cincinnati
- Our office combines national resources with local community knowledge
What people say
Outstanding customer service
Knowledgeable and helpful staff
Professional and honest
Great rate options
Exceptional insurance solutions
Services
Auto Insurance
Protect your vehicle with customizable auto insurance policies tailored to Ohio drivers' needs. Our coverage options address liability, collision, comprehensive protection, and roadside assistance while offering bundling discounts. We help clients navigate claims efficiently and maintain compliance with state minimum requirements while protecting their investment through personalized policy design.
Homeowners Insurance
Comprehensive home insurance solutions safeguarding Ohio properties against common risks including fire, theft, and weather damage. We provide coverage for dwelling structures, personal belongings, and liability protection while offering specialized endorsements for valuable items. Our policies help homeowners maintain financial security through tailored deductible options and replacement cost valuations.
Life Insurance
Life insurance products designed to protect loved ones through various life stages. We offer term and permanent policy options to meet diverse needs, from temporary coverage during working years to permanent estate planning solutions. Our approach focuses on creating financial safety nets that ensure beneficiaries receive timely death benefits to cover final expenses and maintain living standards.
Renters Insurance
Affordable renters insurance protecting personal belongings and providing liability coverage for Ohio tenants. Our policies cover damage from common perils like fire or water leaks while meeting landlord insurance requirements. We emphasize educating renters about the importance of protecting their possessions and offering customizable coverage limits to match individual needs.
Pet Insurance
Comprehensive pet health coverage for dogs and cats through Trupanion-administered policies. We help pet owners manage veterinary expenses for accidents, illnesses, and chronic conditions while offering preventive care options. Our service focuses on maintaining pet health through accessible insurance solutions that reduce out-of-pocket costs for unexpected medical treatments.
People
Melissa Citovic-Vukotic
State Farm Agent
Licensed insurance professional with 20+ years' experience, serving Ohio communities since 2002. Holds economics and business graduate degrees, with multilingual capabilities in Serbian and German. Focuses on personalized risk management solutions for families and businesses.
Katarina Dervisevic
Office Manager
Licensed insurance professional with fluency in four languages, serving clients since 2019. Specializes in policy management and customer service, utilizing language skills to support diverse clientele. Recognized for exceptional client support and insurance expertise in Ohio markets.
Questions
What types of insurance do you offer?
We provide auto, home, life, renters, condo, business, health, pet, and recreational vehicle insurance through State Farm's comprehensive product suite.
Do you offer 24/7 support?
Yes, our office accepts calls and texts 24 hours a day, 7 days a week for emergencies and immediate insurance assistance.
Are you licensed in Ohio?
Melissa Citovic-Vukotic State Farm Agent State Farm Agent holds Ohio insurance license #OH-38743, with additional team members properly licensed to serve Ohio residents.
Can you help with multilingual service?
Our team includes staff fluent in Serbian, Croatian, Bosnian, and German to better serve diverse communities across Ohio.
Do you provide insurance in other states?
While based in Ohio, we can assist with policies in neighboring states through proper licensing and State Farm's national network.
How do claims work?
File claims through our office or State Farm's mobile app, with dedicated support guiding you through documentation and resolution processes.
Reviews (5)
Jessica Brouillette
Nov 22, 2021
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I found Melissa by referral which is how I met Alex. Tremendously helpful and so fun to work with. He made the entire experience a breeze. Will be sending everyone in OH needing insurance his way! Thanks, Alex!
Shawn McWilliams
Nov 15, 2021
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I just switched my insurance to State Farm with Melissa and Alexs assistance (they actually did all of the work). Not only did I save over 50% by switching agencies but Ive never experienced such amazing customer service. I was treated like a member of their family from start to finish. I cant say enough good things about my experience. If youre getting your insurance elsewhere you owe it to yourself to contact them. You definitely wont regret it!!
Dobrica Sucevic
Oct 18, 2021
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My family and I have been using Melissa and her team for years for all of our insurance needs. All of the agents, but specifically Alex who I have worked closest with, provide great customer service. They are knowledgable, prompt, and always willing to help with any questions I may have. They simplify the insurance process and mostly importantly offer great rates. Highly recommend.
Cory Kusar
Oct 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I just spoke with Alex Vukotic and he saved me $100/ month on full coverage car insurance. He also hooked me up with renters insurance and term life insurance. Very easy and pleasant to work with. Will definitely refer those in need of any type of insurance. Thank you !
I just spoke with Alex Vukotic and he saved me $100/ month on full coverage car insurance. He also hooked me up with renters insurance and term life insurance. Very easy and pleasant to work with. Will definitely refer those in need of any type of insurance. Thank you !
Andrea Slugich
Sep 06, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Professional and friendly service. Katarina was very knowledgeable and very helpful. I was able to get an affordable rate with great coverage. Highly recommend.
Professional and friendly service. Katarina was very knowledgeable and very helpful. I was able to get an affordable rate with great coverage. Highly recommend.
