Business Details
34 Years
experience
Your Trusted Hearing Healthcare Provider in Norton, VA
Mountain Empire Hearing & Balance is a medically focused practice dedicated to providing high-quality hearing healthcare services. With over 33 years of experience, our certified professionals specialize in personalized diagnostics, customized hearing solutions, and comprehensive rehabilitation. We utilize state-of-the-art digital technology to address individual hearing needs, ensuring long-term patient satisfaction. Our commitment to excellence extends to hearing aid fittings, repairs, tinnitus treatment, and dizziness assessments. Operating from two convenient locations in Norton and Pennington Gap, Virginia, we prioritize patient education and community well-being.Our team combines technical expertise with compassionate care to help individuals maintain their quality of life through improved hearing. We offer flexible appointment scheduling, including walk-in hours, and maintain transparent communication throughout the treatment process. By focusing on individualized care rather than generic solutions, we ensure each patient receives optimal hearing health outcomes.
Services
Hearing Testing
Hearing Aid Fitting
Hearing Aid Repairs
Hearing Protection
Tinnitus Treatment
Dizziness Assessment
Details
- Year established: 1992
Highlights and features
- We provide personalized hearing care plans based on 33+ years of clinical experience
- Our audiologists use advanced diagnostic tools for precise hearing assessments
- We offer same-day hearing aid repairs and maintenance services
- Our team includes certified specialists in tinnitus and dizziness treatment
- We maintain transparent pricing and financing options for all hearing solutions
What people say
Wonderful experience
Very friendly staff
Best fit and service
Exceeded expectations
Lifelong hearing solutions
Services
Hearing Testing
Our comprehensive diagnostic hearing assessments use advanced technology to measure hearing loss severity and type. We conduct pressure tests, tone recognition, and speech comprehension evaluations in soundproof environments. Results are presented in detailed audiograms that guide personalized treatment plans. This service helps identify underlying causes of hearing difficulties and determines appropriate intervention strategies.
Hearing Aid Fitting
We specialize in precise hearing aid programming tailored to individual auditory profiles. Using real-time feedback systems, we adjust frequency response and sound levels during in-office sessions. Our process ensures optimal comfort and performance through multiple verification stages. We offer trial periods for device adaptation and provide follow-up fine-tuning to maintain effectiveness over time.
Hearing Aid Repairs
Our technicians handle repairs for all major hearing aid brands including Starkey, Phonak, and Signia. We perform component replacements, moisture damage restoration, and electronic troubleshooting. Most repairs are completed on-site while patients wait, using manufacturer-certified parts. We also offer warranty support and maintenance plans to extend device longevity.
Hearing Protection
We provide custom-molded hearing protection solutions for industrial, recreational, and military applications. Our SoundGear line combines situational awareness with noise reduction technology. Options include electronic earplugs with adaptive sound filtering and Bluetooth connectivity. We also offer specialized protection for musicians and shooting sports enthusiasts.
Tinnitus Treatment
Our evidence-based approach combines sound therapy with cognitive behavioral techniques. We utilize specialized hearing devices that deliver customized masking sounds while preserving environmental awareness. Treatment plans address both the auditory and psychological aspects of tinnitus through personalized programming and ongoing support.
People
Fredia Helbert
Audiologist, Owner
With over 33 years of clinical experience, Dr. Helbert specializes in comprehensive hearing healthcare. She focuses on personalized treatment plans and community outreach programs. Her expertise includes pediatric audiology and tinnitus management. Dr. Helbert maintains active professional certifications and participates in continuing education programs.
Tiffany Hammonds
Doctor of Audiology
Dr. Hammonds provides advanced diagnostic services and hearing aid programming. She specializes in digital technology integration and patient education. Her practice emphasizes evidence-based approaches to hearing rehabilitation. She regularly participates in audiological research initiatives and technology training programs.
Erin Napier Wells
Audiology Assistant
Ms. Wells supports patient care through initial assessments and device orientation. She assists with hearing aid fittings and maintenance procedures. Her role includes coordinating follow-up appointments and patient education materials. She maintains current certifications in audiological support services.
Nancy Wampler
Audiology Assistant
Ms. Wampler assists with diagnostic testing and device troubleshooting. She provides technical support for hearing aid fittings and repairs. Her responsibilities include patient communication and administrative coordination. She participates in regular training on new hearing technologies.
Teresa Wendle
Office Manager
Ms. Wendle oversees billing operations and appointment scheduling. She manages insurance claims and financial counseling for patients. Her role includes coordinating between clinical and administrative departments. She maintains certifications in medical office management and patient privacy regulations.
Questions
What hearing aid brands do you carry?
We offer Starkey, Phonak, and Signia hearing aids with various technology levels to suit different needs and budgets.
Do you provide hearing tests for children?
Yes, we conduct pediatric audiological evaluations and specialize in treating childhood hearing loss.
Can you repair hearing aids purchased elsewhere?
We service all major brands regardless of purchase location, including warranty and out-of-warranty repairs.
What financing options are available?
We offer flexible payment plans through CareCredit and manufacturer financing programs for qualifying patients.
Do you accept insurance?
We work with most major insurance providers and assist with claims processing for hearing healthcare services.
What's included in your hearing aid warranty?
All new devices include loss/damage protection, software updates, and routine maintenance for the warranty period.
Reviews (2)
B. M.
Nov 03, 2020
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Said I had severe hearing loss need to get hearing aids, told me they would call never did, guess insurance don't cover, but called 4 days in a row to rescudule a dizzy test, only to call Friday to tell me it was on the following Monday, this is the reason people go out of the area to get things done.....
Carmen Carlton
Nov 23, 2019
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I went there not knowing how bad my heating really was they where attentive friendly and kind explain everything to me and made sure I understood everything they also said if you need anything call us