Business Details
27 Years
experience
Emergency
services
Professional Mac IT Consulting & Support Services
Since 1999, STAT Computer Services has been dedicated to empowering businesses through tailored Mac consulting and support solutions. Our approach centers on active listening and delivering unbiased recommendations grounded in decades of expertise with Apple technologies, networks, and small business operations. We prioritize long-term partnerships by ensuring technology aligns seamlessly with client goals, whether through strategic planning, hands-on installations, or proactive system monitoring. Our team of certified professionals brings extensive experience from foundational roles in the industry, maintaining a commitment to transparency and ethical service.By avoiding product sales conflicts, we focus solely on resolving technical challenges efficiently. Our reputation for prompt, reliable support has been built through consistent delivery of customized solutions that minimize downtime and maximize productivity. Clients benefit from our deep understanding of both technical systems and business workflows, ensuring technology becomes an enabler rather than an obstacle. This philosophy has fostered enduring relationships with organizations across diverse sectors, from medical practices to legal firms, who rely on our expertise to maintain operational continuity.
Services
Tech Strategy Consulting
On-Site Support
Remote Support
Network Support
Health Monitoring
Details
- Year established: 1999
Highlights and features
- We offer 25+ years of specialized Mac expertise since 1999
- Our team holds multiple Apple technical certifications
- We provide unbiased recommendations without product sales conflicts
- We deliver 24/7 emergency remote support capabilities
- We implement proactive system monitoring to prevent downtime
Associations and certifications
- Apple Certified Support Professional
- Apple Certified Technical Coordinator
- Apple Certified Help Desk Specialist
What people say
Outstanding support
Prompt knowledgeable fair
Proactive maintenance
Lifesaving solutions
Expertise second to none
Services
Tech Strategy Consulting
Our strategic consulting service helps businesses optimize technology investments through process mapping and system audits. We analyze existing infrastructure to recommend tailored hardware, software, and network solutions that align with organizational goals. Clients receive comprehensive technology roadmaps that maximize Mac integration while minimizing operational disruptions.
On-Site Support
We provide hands-on technical assistance for Mac installations, migrations, and troubleshooting at client locations. Our team handles hardware/software configurations, network audits, and employee training to ensure seamless technology implementation. This service includes both scheduled maintenance and emergency response for critical system failures.
Remote Support
Our remote support service offers cost-effective solutions for system maintenance and troubleshooting through secure connections. We handle workstation management, server monitoring, and software updates without requiring on-site visits. This service includes flexible 15-minute billing increments for efficient problem resolution.
Network Support
We design and maintain reliable network infrastructures for businesses using Mac environments. Our capabilities include wireless/wired network installations, server configuration, and performance optimization. We provide ongoing monitoring and hardware recommendations to ensure stable connectivity across distributed teams.
Health STATus Alert System
This proactive monitoring service tracks over 100 system metrics to detect potential issues before they cause downtime. We monitor hardware health, backup integrity, and network performance while maintaining strict data privacy. Clients receive annual subscription-based monitoring with optional on-demand technical assistance for identified problems.
People
Boyd Burkhardt
Owner
Apple-certified expert with 40+ years in computer science, including early Apple II repair experience and University of Arizona's first computer science program. Developed award-winning educational software and led technical teams before founding STAT in 1999.
Daniel Carlile
Consultant
Creative problem-solver specializing in network infrastructure and server management. Has resolved complex technical challenges for clients since 2012 through innovative wireless networking solutions and system migrations while maintaining Apple certification standards.
Chris Peery
Consultant Emeritus
Computer electronics graduate with decades of Apple support experience, including school district network administration. Member of Apple Consultants Network with technical expertise spanning multiple Mac OS generations and hardware platforms.
Questions
What Mac services do you specialize in?
We offer strategic consulting, on-site installations, remote support, network configuration, and proactive system monitoring specifically for business Mac environments.
Do you support businesses outside Arizona?
Yes, we serve clients in California, Mexico, Massachusetts, New York, Antigua, and Switzerland in addition to Arizona-based organizations.
How does your remote support work?
We use secure connections for troubleshooting and maintenance through either permanent VPN access or on-demand Teamviewer sessions with 15-minute billing increments.
What proactive monitoring options exist?
Our Health STATus system monitors 100+ metrics for hardware/software issues with annual subscription pricing starting at $50 per computer.
How are service rates structured?
Tech strategy and on-site support billed hourly at $240, remote support in 15-minute increments at $60, with network services at similar hourly rates.
