Business Details
19 Years
experience
Your Trusted Partner for Comprehensive Insurance Solutions
For over 17 years, Wallace Insurance Agency has been a trusted partner in safeguarding the futures of individuals, families, and businesses. Founded by Bill Wallace in 2007, our agency began as a small venture and has grown into a family-operated business with a team of six dedicated professionals. We prioritize personalized service, tailoring insurance solutions to meet the unique needs of each client, whether for commercial, personal, or nonprofit coverage. Our team, including senior account manager Amy Wallace and commercial lines specialist Emma Wallace, combines deep expertise with a commitment to client care. We pride ourselves on building lasting relationships and providing knowledgeable guidance through life's uncertainties.With offices in Idaho and serving 11 Western states, we remain focused on delivering dependable service rooted in local understanding. Our clients consistently praise our responsive support, transparent communication, and ability to secure optimal coverage at competitive rates. As an independent agency, we partner with top insurers to offer comprehensive protection while maintaining the personal touch that distinguishes us from faceless call centers. From initial consultation to policy management, we ensure every client receives individualized attention and peace of mind.
Services
Commercial Insurance
Personal Insurance
Nonprofit Insurance
Workers' Compensation
Home Insurance
Business Insurance
Auto Insurance
Directors & Officers Liability
Volunteer Protection
Details
- Year established: 2007
Highlights and features
- 17 years of experience in commercial and personal insurance brokerage
- Family-operated business with personalized client relationships
- Specialized expertise in nonprofit and commercial risk management
- Independent agency with access to top-tier insurance providers
- Local knowledge with multi-state service capabilities
What people say
Expertise in nonprofit insurance
Quick response times
Personalized policy solutions
Knowledgeable agents
Competitive rates
Services
Commercial Insurance
Our commercial insurance solutions protect businesses from industry-specific risks through tailored policies. We specialize in directors & officers liability, property protection, and volunteer coverage for nonprofits. With personalized risk assessments and access to top insurers, we ensure comprehensive protection that aligns with your operational needs and budget constraints while maintaining business continuity.
Personal Insurance
We provide customized personal insurance plans covering homes, vehicles, and personal assets. Our agents analyze individual risk profiles to create cost-effective solutions that protect against common threats while considering unique circumstances. From policy selection to claims support, we maintain ongoing relationships to ensure coverage evolves with life changes and financial goals.
Nonprofit Insurance
Specialized insurance programs address the unique needs of nonprofit organizations, including property protection, liability coverage, and donated equipment safeguards. Our team understands sector-specific challenges and helps organizations preserve donation funds by preventing coverage gaps. We provide education on risk management strategies to protect mission-critical operations and community impact initiatives.
Workers' Compensation
We offer workers' compensation insurance solutions that protect businesses from financial exposure due to workplace injuries. Our policies comply with state regulations while providing comprehensive coverage for medical expenses and lost wages. We help businesses implement safety protocols and manage claims efficiently to maintain workplace productivity and reduce premium costs.
Home Insurance
Our home insurance policies provide financial security against property damage, liability claims, and personal belongings loss. We educate clients on coverage details and exclusions to prevent gaps in protection. With options for standard and specialty homes, we ensure policies adapt to changing needs while maintaining competitive pricing through our insurer partnerships.
People
Bill Wallace
Founder & Commercial Insurance Specialist
With 17 years of insurance brokerage experience, Bill established the agency in 2007. He specializes in commercial risk management and leads client consultations, leveraging deep industry knowledge to create effective coverage strategies for businesses and organizations.
Amy Wallace
Senior Account Manager
Joining in 2016, Amy manages commercial accounts and improves operational processes. Her expertise in policy analysis and client education helps businesses understand complex insurance requirements while maintaining personalized service standards.
Emma Wallace
Account Manager - Commercial Lines
Emma specializes in commercial insurance solutions, working with businesses to identify risk exposures. She provides tailored coverage recommendations and ensures smooth policy implementation while maintaining the agency's client-centric approach.
Maria Zakharov
Customer Service Representative
With 15 years of service, Maria supports both commercial and personal insurance clients. She handles policy administration and client inquiries, ensuring timely responses and accurate information delivery across all customer interactions.
Lorie Bueno
Customer Service Representative
Lorie provides dedicated support for commercial insurance clients, managing policy details and facilitating communication between clients and insurers. Her focus on clear documentation and proactive follow-up enhances the overall client experience.
Questions
What types of insurance do you offer?
We provide commercial, personal, and nonprofit insurance solutions including property coverage, liability protection, workers' compensation, and directors & officers policies.
How do you find the best insurance rates?
As an independent agency, we partner with multiple top-tier insurers to compare options and negotiate competitive rates tailored to your specific risk profile and coverage needs.
Which states do you serve?
We operate across 11 Western states including Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington, and Wyoming.
What's the insurance application process?
We begin with a consultation to understand your needs, then complete a tailored application. Our agents handle the underwriting process and negotiate terms to secure optimal coverage.
How do I file an insurance claim?
Contact our office directly via phone or email. We'll guide you through documentation requirements and act as your advocate throughout the claims process with the insurance carrier.
Can you help customize insurance coverage?
Yes, we specialize in creating tailored policies that address specific risk exposures while considering budget constraints and unique protection requirements for businesses and individuals.
