Business Details
Emergency
services
Your Trusted Office Equipment Partner in Johnson City, TN
On Queue has been serving the Tri-Cities region for over three decades, establishing itself as a trusted provider of office equipment solutions. Our expertise spans the sale and service of new and refurbished copiers, printers, and multifunction devices from leading manufacturers like Kyocera, Konica Minolta, and Toshiba. We prioritize cost-effective solutions for businesses, offering lightly used off-lease equipment that retains over 90% of its usable life while maintaining peak performance. Our team of certified technicians, including HP printer specialists, delivers prompt repair services with same-day or next-day availability, backed by a 90-day warranty on all purchases.We specialize in tailored service agreements that include toner and routine maintenance, ensuring minimal downtime for clients. Our consulting services help businesses select and optimize office equipment, reflecting our commitment to personalized, honest advice. With a focus on transparency and customer-centric solutions, we service all makes and models regardless of purchase origin. Our 30-year legacy reflects our dedication to quality, reliability, and community partnerships. We operate from Johnson City, Tennessee, serving a wide geographic area across Virginia and Tennessee, and maintain strict adherence to professional standards in every interaction.
Services
New Equipment Sales
Used Equipment Sales
Copier Repair
Printer Repair
Maintenance Contracts
Consulting Services
Specialized Equipment Repair
Service Agreements
Highlights and features
- We offer over 30 years of experience in office equipment sales and service.
- Our HP-certified technicians ensure expert repairs and maintenance.
- We provide cost-effective solutions with refurbished off-lease machines.
- Our service agreements include toner and routine maintenance.
- We back every purchase with a 90-day warranty.
Associations and certifications
- HP
Services
New Equipment Sales
We offer top-tier new printers and copiers tailored to business needs, featuring advanced capabilities like high-speed printing and digital scanning. Our inventory includes Kyocera, Toshiba, and Konica Minolta models designed for small to enterprise-level operations. Each purchase includes manufacturer warranties and expert installation support.
Copier Repair
Our certified technicians provide rapid copier repairs with same-day or next-day service availability. We service all brands regardless of purchase origin, using genuine parts to restore functionality. Hourly rates and transparent pricing ensure cost-effective solutions for urgent equipment failures.
Maintenance Contracts
We offer customizable service contracts covering toner, parts, and routine maintenance for predictable equipment management. Contracts include 24-hour response guarantees and per-print pricing options. These agreements minimize downtime while controlling long-term operational costs for businesses.
Consulting Services
Our experts provide tailored advice on equipment selection, placement, and workflow optimization. With 30 years of industry experience, we help businesses choose the right printers and copiers for their specific needs. This service ensures optimal equipment utilization and long-term cost efficiency.
Specialized Equipment Repair
We repair complex printing equipment including thermal printers, large format devices, and plotters. Our HP-certified technicians handle specialized maintenance with hourly billing and transparent pricing. This service extends our reliability to niche equipment requiring expert technical knowledge.
Questions
What areas do you serve for equipment repair?
We serve businesses from Gate City, VA to Morristown, TN, including Johnson City, Kingsport, and Bristol. Our service area covers all Tri-Cities locations and surrounding regions.
Do you service equipment purchased elsewhere?
Yes, we service all makes and models of copiers and printers regardless of where they were originally purchased. Our technicians work on any brand with transparent pricing.
What payment options are available for equipment?
We offer flexible payment solutions including outright purchases, leasing options, and service agreements. Specific financing details can be discussed during your consultation with our team.
How quickly can you repair office equipment?
We offer same-day or next-day repair services for urgent needs, with a guaranteed 24-hour response time for contract customers. Emergency service availability depends on equipment type and location.
What warranties do you provide on equipment?
All purchases include a 90-day warranty covering parts and labor. Service agreements provide extended coverage including routine maintenance and consumable supplies like toner.
Reviews (1)
Richard Pugh
Oct 26, 2017
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Best copier repair man in the state hands down. Ask for Woody and he will take care of you. His service plan can't be beat.
