Business Details
50+ Years
experience
Your Trusted Financial Partner in Long Beach, CA
At VA Desert Pacific Federal Credit Union, we have dedicated ourselves to serving our members with distinction since 1947. As a member-owned and operated full-service financial institution, our mission is to empower VA employees, retirees, and their families to achieve their financial goals. Our core values of flexibility, connection, pursuit of excellence, and integrity guide every decision we make, ensuring we prioritize our members' needs above all else. Unlike traditional banks, we return our financial success directly to our members through lower loan rates, higher savings dividends, and personalized service. With decades of experience supporting military-affiliated communities, we combine deep industry expertise with a commitment to community well-being.Our team of financial professionals delivers tailored solutions for personal loans, home loans, vehicle financing, and everyday banking needs. We maintain authoritativeness through transparent practices, competitive rates, and a proven track record of member satisfaction. Our trustworthiness is reinforced by strict adherence to ethical standards, secure digital banking platforms, and a pledge to safeguard member information. By continuously innovating our services while maintaining a human-centered approach, we ensure our members receive both modern convenience and genuine care. This combination of experience, expertise, and member-first philosophy establishes us as a trusted financial partner for life.
Services
Personal Loans
Home Loans
Vehicle Financing
Mobile Banking
Online Banking
Savings Accounts
Checking Accounts
Medicare Assistance
Loan Refinancing
Member Appreciation Programs
Details
- Year established: 1947
Highlights and features
- We offer competitive loan rates including 1% off personal loans and 2% off vehicle loans
- Our mobile banking provides 24/7 account access with secure digital transactions
- We prioritize personalized service through member appreciation events and local engagement
- Our financial education resources help members achieve long-term financial goals
- We return profits directly to members through enhanced savings dividends
What people say
Excellent service
Low rates
Helpful staff
Wonderful experience
Personalized support
Services
Personal Loans
Our personal loans offer flexible terms and competitive rates for various needs. Members benefit from streamlined approval processes and customized repayment plans. We provide financial solutions for debt consolidation, major purchases, or unexpected expenses.
Home Loans
We offer comprehensive home financing options including purchase loans and refinancing. Our mortgage experts guide members through each step with competitive rates and personalized support. Special programs help make homeownership more accessible.
Vehicle Financing
Our vehicle loans cover new and used car purchases with favorable terms. Members receive pre-approval options and special promotions like 2% rate reductions. We partner with local dealerships to simplify the buying process.
Mobile Banking
24/7 mobile access allows account management from anywhere. Features include bill payment, fund transfers, and real-time transaction tracking. The secure app ensures convenient banking with biometric authentication options.
Savings Accounts
We provide high-yield savings options with tiered interest rates. Members enjoy fee-free checking accounts and special promotions like cash bonuses for new deposits. Our accounts prioritize accessibility and growth.
Questions
Who is eligible to join VA Desert Pacific Federal Credit Union?
Membership is open to VA employees, retirees, and their families. Immediate family members of current members also qualify for enrollment.
What loan rates do you currently offer?
We provide 1% off personal loans, 2% off vehicle loans for 2025+ models, and special referral bonuses. Rates may vary based on creditworthiness.
Do you offer mobile banking features?
Yes, our mobile app provides 24/7 account access with bill payment, fund transfers, and real-time transaction monitoring capabilities.
What are your branch operating hours?
Our branches operate Monday-Friday 8:30am-4:00pm and Wednesday 10am-4:00pm. Online services are available 24/7.
How can I report a lost or stolen card?
Call our dedicated fraud line at option 4 through our main phone number (800) 993-VADP (8237) to immediately report lost or stolen cards.
Reviews (7)
Danae G.
Jan 27, 2021
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I've been a customer at this bank for 4 years now. I'm not happy anymore. Their customer service has went down tremendously. This happened before covid. Service keeps telling wrong information, as if I don't know what I'm talking about. First they told me I never had gap in insurance on my car loan. I found my contract, then they said oh well you didn't add it when you refinance. Which I did, I got everything thing else on my new contract but the gap. So my car got totaled last year. Now I'm without a car. Second I called to to a transfer from my outside dominant
Debora Brooks
Aug 05, 2020
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Not happy made deposit thru shared atm full amount not credited since 9/4 getting run around from associates losing my patience
Tomass M.
Dec 21, 2019
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Taking the time to give a huge THANK YOU!!! To the team at the VA Desert Pacific Credit Union! They assisted me with my first Mortgage Loan and can't I thank them enough. The experience was seamless, and they made it so easy. I am very happy with my rate. To anyone interested in a loan a check them out!
Jaycee Moore
Jul 21, 2019
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Ask for Carmen.. Excellent customer service.. She remembers every customer that walk through the front door.. Awesome
Al G.
Feb 12, 2019
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Really poor, poor, customer service. Unlike other banking institutions you can reset your security question via email, phone, or online. With the VA Desert Pacific Credit Union only one person has the ability to do that which is ridiculous. Additionally, when you contact this person they never return your call. I left three messages and got no response. I will be advising my family and friends to steer clear of this bank. I also will be closing my account with them.
John K.
Dec 31, 2018
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Very nice people
Convenient and there never is a line.
Refinanced my partner's car at a rate much lower than her financing company. Thanks for saving us money.
Convenient and there never is a line.
Refinanced my partner's car at a rate much lower than her financing company. Thanks for saving us money.
Richard W.
Aug 27, 2018
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I always enjoy my experience when i come to the credit union. Carmen is a rock star... She always goes above and beyond for all of us that come in to handle our financial needs..always goes the extra mile for me as a customer. Very clean and professional and easy atm access for veterans and staff who utilize this federal credit union
