Business Details
28 Years
experience
Emergency
services
Your Trusted Security Partner for Customized Solutions
Founded in 1998, Integrated Security Solutions (ISS) is a family-owned business headquartered in Nicholasville, KY, serving clients nationwide across the United States, Mexico, and Puerto Rico. With over 50 years of combined experience in retail, point-of-sale systems, and digital security, our founders, Charlie Ashford and Shelly Osborne, have positioned ISS as an industry leader in customized security solutions. We specialize in designing, installing, and maintaining advanced alarm systems, video surveillance, and access control technologies tailored to meet the unique needs of businesses in automotive, food service, hospitality, retail, and other sectors.Our team of experts ensures every client receives comprehensive support, from initial consultation and system design to ongoing technical assistance and training. With a proven track record of deploying over 30,000 systems, we combine cutting-edge technology with personalized service to help businesses reduce shrink, enhance security, and protect their investments. Our commitment to innovation and customer satisfaction has earned us long-term partnerships with clients ranging from small businesses to major corporations, all of whom rely on our expertise to address their security challenges effectively.
Services
Home Alarm Systems
Business Alarm Systems
Video Surveillance
Access Control
Technical Support
Details
- Year established: 1998
Highlights and features
- We offer 25+ years of specialized expertise in digital security and loss prevention.
- Our systems are rigorously tested in-house for flawless first-time installation.
- We provide nationwide service with localized support for diverse industries.
- Our team includes former law enforcement professionals with real-world investigative experience.
- We guarantee ongoing technical support Monday-Friday from 8am-5pm EST.
Associations and certifications
- Milestone Certified Partner
What people say
Reliable security solutions
Professional service
Effective loss prevention
Excellent customer support
Tailored systems
Services
Video Surveillance
Our video surveillance solutions combine IP-based and analog technologies to deliver high-resolution monitoring tailored to business needs. Systems integrate with point-of-sale data for loss prevention, support remote management, and scale seamlessly from single locations to nationwide deployments. With options ranging from basic CCTV to advanced megapixel cameras, we ensure comprehensive coverage for retail, hospitality, and industrial clients.
Access Control
Access control systems manage entry points with customizable permissions for employees, visitors, and restricted areas. Our solutions include keycard readers, biometric scanners, and mobile access management. Systems automatically lock doors, generate audit trails, and integrate with video surveillance for enhanced security across multi-site operations.
Business Alarm Systems
Custom business alarm systems feature 24/7 monitoring, cellular backup, and encrypted communications. Solutions include perimeter protection, motion detection, and integration with video analytics. Remote arming/disarming and unique user codes allow precise control over facility security for single or multi-site enterprises.
Technical Support
Ongoing technical support includes system diagnostics, software updates, and troubleshooting for deployed security infrastructure. Our in-house engineers provide training, perform routine maintenance, and ensure optimal system performance through proactive monitoring and rapid response to service requests.
Home Security Systems
Smart home security systems offer remote monitoring, encrypted sensors, and dual-path communication for reliable alarm transmission. Features include video doorbells, glass break detection, and mobile app control for arming/disarming. Systems integrate with home automation for lighting, locks, and environmental monitoring.
People
Charlie Ashford
Founder
With over 25 years in digital security, Charlie Ashford co-founded ISS to deliver tailored security solutions combining technical expertise and practical loss prevention strategies.
Shelly Osborne
Founder
Shelly Osborne brings extensive retail and point-of-sale experience to ISS, focusing on integrating security systems with business operations to reduce shrink and liability risks.
Questions
What security solutions do you offer for businesses?
We provide customized alarm systems, video surveillance, access control, and technical support for businesses across multiple industries.
Do you offer 24/7 monitoring services?
Yes, our business alarm systems include 24/7 professional monitoring with cellular and IP communication redundancy.
What areas do you serve?
We operate nationwide in the US, Mexico, and Puerto Rico with localized support for multi-site deployments.
How do you handle technical support requests?
Our in-house engineers provide support Monday-Friday 8am-5pm EST, with remote diagnostics and on-site service available.
Can you integrate security systems with existing infrastructure?
Yes, our solutions integrate with existing CCTV, POS systems, and access control platforms for seamless upgrades.
Are your security systems scalable?
Our IP-based systems allow easy scalability, supporting additional cameras and access points as your business grows.
Reviews (2)
David Wilson
Feb 10, 2021
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As a company their under staffed and under trained. Management is the worst. out of any place I've ever worked! Trey Martin and John Preston are the worst owners managers of any company. They under pay there employees or not pay u at all for the hours that you work. HR payroll seem lost because they can never pay you for the hours you've worked. You got no warnings when its time for raises they dig up something and suspend you then terminated you to save money. Past employees would say the same thing. So in short DO NOT WORK FOR ISS or Security First!!!!
Kaela Grinstead
Oct 13, 2014
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As an employee at ISS, I have never loved my job and all the people I work with. Everyone is so caring, helpful, hardwoking, mature, and dependable. These same principles, which carry over ten fold, are exactly what we supply to our clients.
