Business Details
37 Years
experience
Emergency
services
Expert Chimney & Fireplace Services in Charlotte, NC
Owens Chimney Systems has served the Charlotte, NC area since 1989, delivering award-winning chimney and venting solutions. Our locally owned business combines decades of experience with industry certifications, including CSIA-certified technicians and BBB accreditation since 1993. We prioritize customer satisfaction through honest service, mandatory technician training, and adherence to strict safety standards. Our team specializes in chimney cleaning, inspections, repairs, and the sale of EPA-certified fireplaces and stoves. Recognized by Angie's List Super Service Awards for 12 consecutive years, we maintain membership in national and state chimney sweep guilds.We operate with full licensing, bonding, and worker compensation insurance, ensuring reliable service for residential clients. Our commitment to education and technical advancements guarantees solutions for complex chimney issues while maintaining transparency and integrity. Customer trust is built through clear communication, proactive maintenance advice, and a focus on family safety. From annual cleanings to emergency repairs, we deliver hassle-free service with a team dedicated to excellence. Our reputation as a premium chimney service provider reflects our unwavering dedication to quality and community needs.
Services
Chimney Cleaning
Fireplace Inspections
Chimney Repairs
Gas Log Sales
Stove Installations
Details
- Year established: 1989
Highlights and features
- Locally owned since 1989 with 35+ years of combined technician experience
- All lead technicians hold CSIA certification for industry-standard expertise
- Maintain BBB accreditation and 12 consecutive Angie's List Super Service Awards
- Offer 0% APR financing for qualified customers on all services
- Provide 24/7 emergency service for urgent chimney safety concerns
Associations and certifications
- CSIA (Chimney Safety Institute of America)
- BBB Accredited Business
- Angie's List Super Service Award
- National Chimney Sweep Guild
- North Carolina Chimney Sweep Association
- South Carolina Chimney Sweep Guild
What people say
Professional technicians
Thorough explanations
Reliable repairs
Prompt service
Expert knowledge
Services
Chimney Cleaning
Our annual chimney sweeping removes creosote buildup and debris using advanced equipment while protecting your home's interior. Technicians follow NFPA standards to ensure safe operation and prevent fire hazards. Service includes a basic inspection to identify potential issues.
Fireplace Inspections
We conduct Level 1 and Level 2 inspections per NFPA 211 standards, using specialized cameras to examine chimney interiors. Our CSIA-certified technicians identify structural issues, water damage, or safety concerns during routine maintenance visits or real estate transactions.
Chimney Repairs
Our team performs masonry repairs, crown rebuilds, and flashing replacements using HeatShield and stainless steel relining systems. We address water leaks, cracked fireboxes, and damaged dampers while maintaining structural integrity and safety compliance.
Gas Log Sales
We sell and install Real Fyre gas logs and Valor gas fireplaces with EPA-certified efficiency. Our technicians ensure proper venting and safety clearances during installations while providing maintenance guidance for optimal performance.
Stove Installations
We offer Buck stove products and prefabricated fireplace changeouts with professional installation services. Our team ensures proper clearances, venting, and safety compliance while providing operation training for wood and gas heating appliances.
People
James Owens
Owner
Owner James Owens has led Owens Chimney Systems since 1989, holding CSIA certification and serving as past President of the North Carolina Chimney Sweep Association. He oversees operations while maintaining industry leadership through guild memberships.
Taylor Thielen
Lead Technician
Lead Technician Taylor Thielen specializes in chimney diagnostics and customer education, explaining system operations with visual aids during service calls. His expertise in restoration projects earned recognition in client testimonials for thorough explanations and quality workmanship.
Chris White
Operations Manager
Operations Manager Chris White coordinates service scheduling and technician dispatching, ensuring prompt response times across the Carolinas service area. He manages workflow efficiency while maintaining communication standards for customer satisfaction.
Questions
How often should chimneys be cleaned?
Annual chimney sweeping is recommended for regular use, with inspections every 1-2 years depending on usage patterns and fuel type.
Do you service gas fireplaces?
Yes, we provide inspections, cleanings, and repairs for gas fireplaces including venting systems and log replacements.
Are your technicians certified?
All lead technicians hold CSIA certification with mandatory annual training updates on industry standards and safety protocols.
What areas do you serve?
We serve Charlotte, NC and surrounding areas including Concord, Monroe, Gastonia, and Rock Hill within a 50-mile radius.
Do you offer emergency services?
Yes, we provide 24/7 emergency service for urgent chimney safety issues like blockages or structural failures.
Is financing available?
We offer 0% APR financing options through third-party lenders for qualified customers on all services and installations.
Videos
Reviews (6)
James & Kelsey Ellender
Jan 09, 2022
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Positive:Professionalism,Punctuality,Quality
Matt G. was here this afternoon and did an amazing job! He did a very thorough inspection of our gas log set and explained exactly how to use it all after he put everything back together. He also fixed the damper that was off track. He had great recommendations for a few things we could fix and was very thorough. Definitely recommend!
Service:Stove & fireplace cleaning
Matt G. was here this afternoon and did an amazing job! He did a very thorough inspection of our gas log set and explained exactly how to use it all after he put everything back together. He also fixed the damper that was off track. He had great recommendations for a few things we could fix and was very thorough. Definitely recommend!
Service:Stove & fireplace cleaning
Kim Martin
Dec 12, 2021
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Our fireplace would not turn on after 20 years of running it. I called Owens, and to my surprise, it was going to take 3 months to get an appointment! It was worth the wait! Forrest was sent to us! I thought I was going to have to get a new fireplace. Forrest opened it up, took it apart, cleaned it all, told me the thermocoupler had built up carbon. He had it fixed in an hour. He was so kind. He also explained that one of fire is yellow it's not running right. He showed us the difference in pictures. Now my flame is blue and beautiful like it should be. He went outside and inspected everything
James Pohlig
Dec 11, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Owens is consistently great! I've used them for years. They've always sent great guys out--competent, friendly, informative. Today there came Forrest Rorie, who couldn't have been better for us. I highly recommend Owens Chimney Systems to anyone owning a flue.
Services:Chimney repair & restoration,Chimney inspections,Stove & fireplace cleaning,Rain cap installation,Chimney flue cleaning
Owens is consistently great! I've used them for years. They've always sent great guys out--competent, friendly, informative. Today there came Forrest Rorie, who couldn't have been better for us. I highly recommend Owens Chimney Systems to anyone owning a flue.
Services:Chimney repair & restoration,Chimney inspections,Stove & fireplace cleaning,Rain cap installation,Chimney flue cleaning
Carpentom
Oct 24, 2021
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I've used Owen's at my home and brought them in on remodeling projects several times over the years. They have always preformed above expectations.
Today, for a cleaning at my home, Hunter was sent and we could not be more impressed. He is extremely personable, had the utmost respect for our home and was very through. He kept us informed at each step of the process and the cleanup was meticulous. When the inspection was complete, he gave us a detailed review, made some recommendations and answered all our questions. We will definitely request that he preforms all our future work.
Today, for a cleaning at my home, Hunter was sent and we could not be more impressed. He is extremely personable, had the utmost respect for our home and was very through. He kept us informed at each step of the process and the cleanup was meticulous. When the inspection was complete, he gave us a detailed review, made some recommendations and answered all our questions. We will definitely request that he preforms all our future work.
Shaunta Davis
Aug 24, 2021
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Owen's Chimney is truly the best service out there. They are extremely professional and deliver high quality work and service. I had two separate visits with them, one to inspect and clean, and another for repairs and waterproofing. Hunter Deese is the best! He was very thorough and explained the process and results to me each step of the way. After the inspection, he advised me as to the next steps, communicated with the office, and got all the products and services I needed handled, including my next appointment. The mortar and repair team did exceptional work. There was minimal disruption
Robert DeBono
Aug 20, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Thank you to Forrest and his assistant Jacob. We recently moved into the area and the fireplace has not been used in over 15 years or cleaned. It is now clean & functional. Forrest took the time to explain everything from use to recommendations. Very satisfied & highly recommended.
Services:Chimney repair & restoration,Chimney inspections,Chimney cleaning,Chimney flue cleaning
Thank you to Forrest and his assistant Jacob. We recently moved into the area and the fireplace has not been used in over 15 years or cleaned. It is now clean & functional. Forrest took the time to explain everything from use to recommendations. Very satisfied & highly recommended.
Services:Chimney repair & restoration,Chimney inspections,Chimney cleaning,Chimney flue cleaning
