Business Details
34 Years
experience
Emergency
services
Denver's Trusted IT Support Partner
North Star has served the Denver Metropolitan Area for nearly three decades, delivering customer-centric IT support tailored to evolving business needs. Our team combines over 50 years of cumulative network expertise with 24/7/365 technical assistance, offering flexible support models that reject one-size-fits-all approaches. We prioritize clear communication, avoiding technical jargon to ensure all stakeholders understand system status and solutions.Our proactive monitoring services detect and resolve issues before they impact operations, while our disaster recovery planning safeguards critical data. With BBB A+ accreditation and a commitment to transparent billing practices, we provide enterprise-grade IT solutions at accessible price points for small and medium-sized businesses.
Services
Augmented IT
Cloud-Based IT
Cyber Security
VoIP Services
Domain Management
Network Monitoring
Disaster Recovery
Details
- Year established: 1992
Highlights and features
- 30+ years serving Denver Metro businesses with proven IT solutions
- 24/7/365 technical support and emergency response availability
- Customizable service plans without mandatory 'all-you-can-eat' models
- Team with 50+ combined years of network troubleshooting expertise
- BBB A+ rated with documented service level agreements
Associations and certifications
- Better Business Bureau
What people say
Peace of mind
Quick problem resolution
Fair pricing
Proactive monitoring
Knowledgeable staff
Services
Augmented IT
Our co-managed IT solutions integrate with existing teams to enhance network support capabilities. This scalable approach combines proactive monitoring with on-demand expertise, maintaining budget control while addressing growth needs. Clients benefit from 24/7 technical support and strategic IT planning tailored to their specific infrastructure requirements.
Cloud-Based IT
Proactive Advantage monitoring ensures continuous network health through automated performance tracking and scheduled maintenance. Our cloud solutions detect potential issues before they impact operations, maintaining system updates and security protocols while providing detailed performance reporting for informed decision-making.
Cyber Security
Comprehensive security assessments identify vulnerabilities in network infrastructure and data protection systems. We implement multi-layered defense strategies including firewall optimization, threat detection systems, and employee training programs to prevent data breaches and ransomware attacks while ensuring business continuity.
VoIP Services
Modern VoIP telephone solutions enable seamless communication for office and remote workers. Our implementation includes system design, hardware provisioning, and ongoing support for unified communications platforms that integrate with existing business applications and collaboration tools.
Disaster Recovery
Managed backup solutions combine onsite and cloud storage with regular test restores to verify data integrity. We develop customized recovery plans ensuring business continuity during outages, with rapid restoration capabilities and remote access options to maintain operations during emergencies.
People
Darryl Kalli
Lead Network Administrator
20+ years IT experience specializing in Microsoft networks and Exchange Server. Microsoft Certified Professional since 1998. Denver native with expertise in enterprise network infrastructure and system optimization.
Tony Quijano
Lead Network Administrator
15+ years IT industry experience with focus on network support and VoIP systems. Cisco-certified professional. Outdoor enthusiast who balances technical expertise with client-focused service delivery for Denver businesses.
Bradley Miles
Lead Network Administrator
Former US Navy nuclear electrician with Microsoft network certification. Specializes in small business server solutions and Exchange Server management. Combines military precision with personalized client support approaches.
Renae Ditirro
Dispatch
14+ years managing client communications and technician scheduling. Key contact point for service coordination. Sports enthusiast who ensures smooth operations between technical teams and business clients.
Questions
Do you offer live phone support during business hours?
Yes, we answer calls 8am-5pm MST Monday-Friday with immediate technician callbacks guaranteed within 2 hours for all clients.
How do you handle technical emergencies after hours?
Emergency support is available 24/7/365 with dedicated after-hours contact options for critical system issues and network outages.
Can you support non-technical staff with IT issues?
Our technicians explain technical matters in plain language and provide clear guidance for all users regardless of technical proficiency.
Do you provide regular network performance reports?
Weekly health reports track system updates, security status, and performance metrics for all maintenance clients.
How do you ensure business continuity during disasters?
We implement multi-layered backup solutions with regular test restores and develop customized recovery plans for rapid data restoration.
What happens if my primary technician is unavailable?
Detailed documentation allows any of our certified technicians to seamlessly continue support during absences or vacations.