Business Details
Emergency
services
Your Trusted Auto Dealership in Lafayette, IN
For many years, we have dedicated ourselves to serving our community with integrity and commitment as a trusted automotive dealership. Our focus has always been on building lasting relationships with our customers while providing reliable vehicle solutions. We take pride in the trust our clients have placed in us over the years. As we transition into retirement, we remain committed to ensuring our customers receive continued support through comprehensive warranty information and trusted service center recommendations. Our team has worked diligently to maintain transparency throughout this process, prioritizing customer needs above all else.We've established partnerships with ASE-certified repair facilities to maintain service quality standards. Our closure represents the end of an era, but we remain focused on fulfilling our obligations to current customers. The connections we've made with our community have been the most rewarding aspect of our journey. We've always believed in clear communication and straightforward solutions for vehicle ownership challenges. Our legacy will be defined by the relationships we've built and the support we've provided to drivers in the Lafayette area.
Services
Vehicle Warranty Support
Service Center Recommendations
Roadside Assistance Coordination
Rental Car Reimbursement
Trip Interruption Coverage
Highlights and features
- We maintained partnerships with ASE-certified repair facilities
- Our team provided 24/7 roadside assistance coordination
- We offered comprehensive warranty claim guidance
- We curated a network of trusted local service centers
- Our customer-first approach prioritized long-term relationships
Associations and certifications
- ASE-Certified
Services
Vehicle Warranty Support
We provided comprehensive vehicle warranty support through our partnership network. Our team guided customers through claim processes, including prior authorization requirements and deductible management. We maintained relationships with certified repair facilities to ensure quality service standards.
Roadside Assistance
24/7 roadside assistance coordination included towing services and immediate repair authorization. We maintained direct lines with service providers to facilitate quick response times for vehicle breakdowns and emergencies.
Service Center Network
Curated network of trusted local service centers with verified pricing structures. We maintained strict quality standards for included facilities while providing customers with multiple location options across multiple Indiana communities.
Rental Reimbursement
Covered rental car expenses up to $35 daily during covered repairs. Our policy provided temporary transportation solutions while maintaining clear limits and documentation requirements for claims processing.
Trip Interruption
Emergency lodging and meal reimbursement for breakdowns occurring over 100 miles from home. Our coverage provided up to $75 daily assistance during unexpected travel disruptions from vehicle failures.
Questions
Why is Auto Express closing?
The owner has decided to retire, leading to our permanent closure while maintaining customer support through warranty services.
How do I file a warranty claim?
Contact Veritas at 1-888-572-4310 before repairs for authorization with any ASE-certified repair facility.
What service centers do you recommend?
We recommend Momax Auto Repair, Brads Motor Marketplace, Mike Alsop Service, Best Choice Motors, and JTR Repair in Indiana.
Is roadside assistance still available?
Yes, 24/7 roadside assistance remains available through our partner network at 866-330-0760.
How does rental car reimbursement work?
Covered up to $35/day for 5 days with documentation from licensed rental agencies during covered repairs.
What maintenance records are required?
Keep detailed receipts including oil type, quantity, filter, date, and mileage for all maintenance work.
Reviews (4)
Derek Taylor
Dec 04, 2021
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Awesome dealership! Purchased a 2018 Ram Rebel this past week and my salesman Jeff was great to work with from start to finish. Very friendly, knowledgeable, and willing to guide me through the entire process. 10/10 would recommend!
Annabelle McLeod
Nov 21, 2021
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I purchased my first (dream) car from auto express. Overall the experience was okay, communication was lacking a lot and it was about a month long process of getting the car which I understand that the bank that held the title was being very slow. My frustration is in the lack of care they promised. My car was delivered to my home FILTHY. The interior was coated in a layer of dust and dirt scuffs all over the floors. If I hit the seat dust puffed up. There was also a burn mark on the leather that was supposed to be replaced and never was. Auto express told me they had cleaned the interior 3 times
Tricia Crowe
Nov 05, 2021
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From the moment of driving the very clean and well organized lot and seeing their amazing inventory, to great prices and many options we knew we would buy from there. Our sales guy Casey was AmAzInG from the get go! And once we settled on which car we wanted we were driving "her" home by afternoon Extremely happy with this purchase.
David Hall
Oct 17, 2021
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This place is great...I swear...no hassle...great selection...great people...Alonzo is the best...buying my next vehicle from them again...just amazing everything...thank you so much auto express...see ya soon
