Business Details
35 Years
experience
Emergency
services
Your Trusted IT Partner in Dubuque, IA
Founded in 1991, we operate as a full-service IT provider rooted in Dubuque, Iowa. Our approach centers on delivering tailored technology solutions while maintaining the personalized service of a small business. We distinguish ourselves by offering flexible engagement models - comprehensive managed services, traditional break/fix support, or la carte service options - allowing clients to choose their preferred level of IT involvement. With deep expertise in scalable infrastructure development, we serve small to enterprise-level organizations, prioritizing Midwest-based businesses while supporting national clients through our community-focused approach.Our success metrics are defined by customer satisfaction, demonstrated through long-term client relationships and consistent service excellence. We maintain industry relevance through continuous technical innovation while preserving our foundational commitment to responsive, personable support.
Services
Managed Services
IT Consulting
Network Security
Cloud Services
Managed Print Services
Business Continuity
Hardware as a Service
Help Desk Support
Virtualization
Product Procurement
Details
- Year established: 1991
Highlights and features
- We offer flexible IT engagement models including managed services and la carte options
- Our scalable solutions support businesses from small startups to enterprise organizations
- 24/7 emergency support available for critical technology issues
- Midwest-based team with national service capabilities through local partnerships
- Client retention measured by consistent 28-year relationships with core clients
What people say
Excellent support
Precise response time
Proactive maintenance
Cost-effective solutions
Reliable partner
Services
Managed Services
Our comprehensive managed services provide continuous IT infrastructure monitoring and maintenance. This proactive approach reduces downtime through predictive issue resolution while optimizing technology performance. Clients benefit from predictable costs and access to specialized technical expertise without maintaining in-house resources.
Network Security
We implement multi-layered security solutions protecting against evolving cyber threats. Services include firewall management, intrusion detection, and regular vulnerability assessments. Our approach combines advanced technology deployment with staff training programs to create robust defense systems for sensitive business data.
Cloud Services
Our cloud solutions enable secure data storage and application hosting with scalable capacity. We provide hybrid cloud implementations integrating with existing infrastructure while maintaining compliance standards. Migration assistance and ongoing optimization ensure maximum performance and cost efficiency for cloud-based operations.
IT Consulting
Expert advisory services align IT infrastructure with business objectives. We conduct technology audits, develop implementation roadmaps, and provide vendor-neutral recommendations. Our consultants specialize in creating cost-effective technology strategies that support organizational growth and operational efficiency requirements.
Managed Print Services
We optimize document workflows through comprehensive print management solutions. This includes device monitoring, supply replenishment, and usage analytics to reduce operational costs. Our proactive maintenance minimizes downtime while implementing eco-friendly printing practices for improved efficiency.
People
Jenni Noonan
IT Officer
Overseeing technology operations at Fidelity Company, Jenni leverages Managed Solutions Group's responsive support to maintain critical IT systems with minimal disruption to business operations.
Dan Kramer
IT Support Rep
Managing technology needs for Epworth Fire Department, Dan relies on Managed Solutions Group's expertise for server implementation and infrastructure upgrades during facility transitions.
Marti Vandemore
Senior Vice President
Leading information services at Heartland Financial, Marti partners with Managed Solutions Group for strategic technology implementations that enhance operational efficiency across enterprise systems.
Jane Kuhle
Administrative Assistant
Supporting Connor & Thomas PC, Jane coordinates document management solutions that reduced hardware requirements while improving office productivity through optimized printing systems.
Dave Pierschbacher
Vice President
Overseeing IT operations at Community Savings Bank, Dave implements proactive print management solutions that eliminate maintenance concerns through automated supply replenishment and issue resolution.
Questions
What IT services do you specialize in?
We provide managed services, network security, cloud solutions, IT consulting, and print management tailored to small and medium businesses.
How do you differ from other IT providers?
We offer flexible engagement models with personalized service while maintaining enterprise-level technical capabilities and 28 years of industry experience.
Do you support emergency IT issues?
Yes, we provide 24/7 emergency support for critical technology failures affecting business operations.
What geographic areas do you serve?
Primarily Midwest businesses with national support through strategic partnerships and remote service capabilities.
How are your service costs structured?
We offer predictable pricing models including all-inclusive managed service plans and à la carte billing options for specific needs.
