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Holyoke Credit Union Holyoke Credit Union
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50+ Years
experience
Emergency
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Your Trusted Partner for Banking Solutions in Holyoke, MA
Holyoke Credit Union has served members since 1911, established as a Massachusetts state-chartered credit union dedicated to delivering comprehensive consumer banking services. As a member-owned institution, we operate under the governance of a Board of Directors and professional staff, ensuring financial strength and responsible management for over a century. Our deposit accounts receive full insurance coverage through the National Credit Union Administration (NCUA) up to $250,000, with additional protection from the Massachusetts Credit Union Share Insurance Corporation (MSIC) for amounts exceeding this limit.

We remain committed to providing high-quality, affordable financial products and services while maintaining the highest ethical standards in the banking industry. Our mission extends beyond financial services to include active community involvement through sponsorships and contributions to local causes. Membership eligibility spans individuals residing or working in five Massachusetts counties and one Connecticut county, requiring only a $5 refundable Membership Share for enrollment. Our dedication to stability, expertise, and peace of mind makes us a trusted choice for both personal and business banking needs.
Services
Checking Accounts Savings Accounts Credit Cards Mortgage Services Business Banking
Details
  • Year established: 1911
Highlights and features
  • Over 100 years of continuous service to Massachusetts communities
  • Member-owned structure prioritizing customer interests over profits
  • Dual deposit insurance coverage exceeding standard limits
  • Active community involvement through local sponsorships and programs
  • Ethical banking practices with transparent financial solutions
Associations and certifications
  • National Credit Union Administration (NCUA)
  • Massachusetts Credit Union Share Insurance Corporation (MSIC)
Update Listing
Services
Mortgage Services
Our mortgage team guides members through home loan processes with TRIM mortgages offering 30-year fixed rates and one-time rate modification options during the first five years. We provide personalized support from application to closing, ensuring competitive rates and flexible terms for first-time buyers and experienced homeowners alike. Our local expertise helps members achieve homeownership goals while maintaining financial stability.
Checking Accounts
We offer multiple checking account options with overdraft protection and benefits like the SimplyFree Checking bonus. Our accounts cater to diverse financial needs with no monthly maintenance fees, free online banking, and convenient access to ATMs across Massachusetts. Members enjoy secure, flexible solutions for everyday financial transactions and money management.
Credit Cards
Our low-interest credit cards feature robust security protections and member-focused benefits. Cards include fraud monitoring, purchase protection, and rewards programs while maintaining competitive rates. We prioritize cardholder safety with 24/7 fraud detection systems and immediate card replacement services for lost or stolen cards.
Business Banking
We provide specialized checking, savings, and loan products for local businesses with dedicated support services. Our business banking solutions include merchant services, payroll processing, and commercial lending options tailored to small and mid-sized enterprises. Members benefit from personalized financial guidance and community-focused banking relationships.
Savings Accounts
Our savings products include high-rate CDs, companion deposit accounts, and youth savings programs with competitive interest rates. Members can build emergency funds, save for specific goals, or utilize tiered savings options with flexible access. We emphasize financial education and long-term wealth-building through secure, insured deposit products.
Questions
What areas does Holyoke Credit Union serve?
We serve residents and workers in Hampden, Hampshire, Berkshire, Franklin, and Worcester counties in Massachusetts, plus Hartford County in Connecticut.
How is Holyoke Credit Union different from banks?
As a member-owned credit union, we prioritize member benefits over profits, offering competitive rates and community-focused financial solutions.
Is my money safe at Holyoke Credit Union?
Yes, deposits receive dual insurance coverage through NCUA ($250,000) and MSIC (unlimited coverage above $250,000).
What mortgage options are available?
We offer TRIM mortgages with 30-year fixed rates and rate modification options during the first five years.
How can I access banking services after hours?
Our 24/7 Member Solutions Call Center (413-532-7007) provides round-the-clock access to account services and support.
What community programs do you support?
We sponsor annual initiatives including Shred Day events, Children's Book Drives, and scholarship programs for local students.
Reviews (6)
Joe DiDonato
Jan 05, 2022 Report
Worst tech support ever. Ive been getting daily $0.00 balance messages for 4 years from the Holyoke Credit Union. Thats how long the account has been closed. Ive called them numerous times, sent letters, and even tried mailing to multiple email addresses. All ignored or bounced. Its literally impossible to turn off the notices unless the account is still open. Closing the account took 2 years because of their requirement that you literally had to come into the bank to close it. Hard to do from Arizona. When we finally visited - and brought in a notarized letter to close the account
Laurie Rodowicz
Sep 25, 2021 Report
My employer signed me up for direct deposit over 4 weeks ago,yet I still have to wait 3 days after everyone else gets paid to get a paper check,how long does it take people???? I WANT MY MONEY
Tyler Racine
Aug 13, 2021 Report
Im a local Nurse. I have banked with the credit union for approximately 6 years. I was out of work sick, for several months bc of the obvious. During that time, my checking balance became negative (approx $100.) I contacted the credit union on 2 seperate occasions, speaking to two different representatives, after receiving threats of collections. During these conversations, I re-assured the credit union as I returned back to work- they would be paid. That I unfortunately was very ill, unable to work for MONTHS. I even borrowed money from friends to pay down the balance, before getting back to
Aj Taylor Aj Realtor
Apr 21, 2021 Report
I only have good things to say about the care and kindness Ive met with the people at Holyoke Credit Union. Whether its a call to the customer service, or a question assisting me with my account, they are always quick and willing to help. Mr. Alan Gross, in particular, has been of tremendous assistance to me in years past...and I know hes available to assist me if I send a email with any questions. I give him (and the customer team) 5 stars and a thank you for all they do.
Lisasta
Feb 02, 2021 Report
We have been banking with the credit union for almost ten years. I have been satisfied with their customer service, hours and willingness to work with their members. We hit a rough patch and worked closely with Alan and communicated frequently and were able to work through the issue. I know sometimes it is hard to work on the banking end and listening to people that make promises to pay and then they don't. In my experiences with HCU, if you just communicate and be open and honest they truly try to work with you. Much better than a big national bank I worked for in College!
Lawrence Larry Roberson
Oct 12, 2020 Report
Holyoke Credit Union is the definition of why a community based credit union is much better than a National Bank. I first became a member about 12 years ago when I was looming for an Auto Loan. I did not really have a credit history but had a stable job I had been at long term. I was a member of a big bank and they did not grant me a loan because of my lack of history. As we know "no credit history" is the same as "bad credit history" in their eyes. Some co workers then told me about Holyoke because they were members. I applied for a loan and opened a checking account with them. I was approved