Business Details
24 Years
experience
Emergency
services
Enterprise Mobility Management Solutions
Since 2002, Longboat Mobility has been dedicated to simplifying the complexities of enterprise mobile management for businesses and agents. Our approach centers on cultivating long-term client relationships and fostering a company culture that prioritizes people. By hiring and training top-tier mobility professionals, we deliver tailored solutions that address the unique needs of every client, regardless of size. Our team collaborates with carriers, solution providers, and customers to streamline mobility management and support. We emphasize accountability, clear communication, and a proactive problem-solving ethos, ensuring that challenges are resolved efficiently. With decades of collective experience, we combine deep industry knowledge with innovative technology to provide stress-free mobility solutions.Our commitment to excellence is reflected in our award-winning help desk, which guarantees live operator availability and rapid issue resolution. We empower businesses through cloud-hosted portals, streamlined order management, and white-label services that enhance operational efficiency. By offloading mobility tasks to our experts, clients gain valuable time and resources to focus on core business objectives. Our zero-cost services, including expert help desk support and carrier partnerships, demonstrate our dedication to delivering exceptional value without compromise.
Services
Device Management
Carrier Support
Help Desk
Order Management
Device Replacement
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of specialized expertise in enterprise mobility solutions.
- Our team provides 24/7 live operator support with no automated systems.
- We deliver white-label order management systems for seamless integration.
- We guarantee express device replacement within 24-48 hours.
- Our team includes seasoned mobility veterans with carrier partnerships.
What people say
Top notch service
Responsive and helpful
Saved me time
Quick problem resolution
Always available
Services
Device Management
Our device management service streamlines enterprise mobility through a unified cloud-hosted portal. Clients can manage accounts, orders, and tickets across all wireless carriers in one centralized platform. The system supports internal and third-party collaboration, enabling shared workflows for wireless account management. With features like customizable bundles and 3-step ordering, businesses achieve cost savings and operational efficiency while maintaining control over enterprise pricing and promotions.
Carrier Support
We act as a bridge between clients and major carriers, offering tailored support for AT&T, T-Mobile, and Verizon. Our team handles cost optimization, order management, and issue resolution directly with carriers, eliminating the need for clients to navigate complex systems. By serving as a single point of contact, we simplify interactions with carrier networks while maintaining access to their infrastructure benefits. This service includes rate plan optimization and specialized depot/staging solutions for large-scale deployments.
Help Desk
Our award-winning help desk provides 24/7 live operator support for all mobility needs. Unlike automated systems, every call connects directly with experienced professionals who take ownership of issues until resolution. The team offers multichannel support via phone, email, or portal, with deep knowledge of client-specific configurations and carrier systems. This personalized approach ensures rapid troubleshooting and minimizes downtime for enterprise operations.
Order Management
Our cross-carrier order management system simplifies device procurement and deployment across multiple networks. The platform supports custom bundle creation, SLA tracking, and commission reconciliation while maintaining seamless integration with client IT environments. Features include real-time order status updates, bulk device management, and staging services for large-scale implementations. This service reduces administrative burdens and ensures consistent delivery timelines for enterprise clients.
Device Replacement
The Express Replacement Service provides rapid device replacement for BYOD equipment purchased through Longboat. Clients receive next-day replacements (24-48 hours) for devices damaged, lost, or malfunctioning, with prepaid return labels included. This service covers physical damage, mechanical failures, water damage, and normal wear-and-tear. Devices ship with free protective cases and rugged accessories, ensuring business continuity without traditional insurance complexities.
People
BJ Higgins
Founder
BJ Higgins founded Longboat Mobility in 2002 with a vision to simplify enterprise mobility. He leads strategic initiatives and fosters collaborative relationships with carriers and solution providers.
Kyle
Mobility Expert
Kyle specializes in enterprise device management solutions and carrier integration strategies. He works directly with clients to optimize wireless operations and implement customized mobility frameworks.
Kevin
Support Specialist
Kevin provides technical expertise for order management systems and troubleshooting complex mobility challenges. He ensures seamless implementation of client-specific configurations and workflows.
Tom
Operations Manager
Tom oversees logistics and deployment processes for device orders. He manages staging services and coordinates large-scale implementations across multiple carrier networks.
Angie
Client Relations
Angie serves as primary contact for client accounts, ensuring alignment between business needs and mobility solutions. She coordinates cross-functional teams to deliver tailored support.
Questions
What enterprise mobility solutions do you offer?
We provide device management, carrier support, order management, help desk services, and express device replacement for enterprise clients.
How does your help desk differ from competitors?
Our help desk offers 24/7 live operator support with no automated systems, ensuring immediate connection to experienced mobility experts.
Do you support multiple wireless carriers?
Yes, we provide integrated support for AT&T, T-Mobile, and Verizon through a unified management portal and dedicated support teams.
What is your device replacement timeline?
We guarantee next-day replacement (24-48 hours) for BYOD devices purchased through Longboat, with prepaid return labels included.
Can you integrate with existing IT systems?
Our platform seamlessly integrates with client IT environments, supporting custom workflows and third-party collaborations for wireless account management.
How do I request a service demo?
Visit our website to schedule a personalized demo with our mobility experts and explore platform features tailored to your business needs.
