Business Details
11 Years
experience
Emergency
services
Expert Chimney & Fireplace Services in Virginia Beach
Premier Chimney & Roofing was founded in 2015 with a mission to elevate the standards of chimney and fireplace safety and craftsmanship in Virginia Beach and the broader Hampton Roads region. Our team of CSIA Certified Chimney Sweeps and NFI Certified Gas Specialists brings unparalleled expertise to every service, from routine maintenance to complex repairs. We prioritize safety, code compliance, and customer satisfaction, utilizing advanced tools like video scan inspections and rotary-powered cleaning systems. Our commitment to transparency, ethical practices, and lasting solutions has earned us an A+ rating with the Better Business Bureau and active membership in the Hampton Roads Chamber of Commerce. We serve Virginia Beach, Norfolk, Chesapeake, Portsmouth, Hampton, and Newport News, offering 24/7 emergency services and 0% interest financing options.Our certifications, including CSIA and NFI, reflect our dedication to industry-leading training and adherence to NFPA 211 and local building codes. We pride ourselves on clear communication, personalized service, and a customer-centric approach that ensures peace of mind from the first call to the final follow-up. Our work is backed by warranties, including lifetime guarantees on chimney caps, and we stand by our Unbeatable Leak-Free Guarantee for all repair projects. With a focus on innovation and continuous improvement, we invest in ongoing education and technology to deliver reliable, high-quality results that protect homes and families.
Services
Chimney Sweep
Chimney Inspection
Chimney Repair
Gas Fireplace Repair
Chimney Leak Repair
Chimney Cap Installation
Chase Cover Repair
Masonry Repairs
Waterproofing
Video Diagnostics
Details
- Year established: 2015
Highlights and features
- CSIA-certified technicians with advanced training in fire safety and code compliance
- 24/7 emergency services for urgent chimney and fireplace issues
- Lifetime warranties on stainless steel chimney caps and chase covers
- Advanced diagnostics using video scan technology for precise inspections
- Unbeatable Leak-Free Guarantee on all chimney and roof leak repairs
Associations and certifications
- CSIA Certified Chimney Sweeps
- NFI Certified Gas Specialists
- Better Business Bureau (A+ Rating)
- Hampton Roads Chamber of Commerce
- National Chamber of Commerce
What people say
Certified professionals
24/7 emergency service
Lifetime warranties
Thorough inspections
Leak-free guarantee
Services
Chimney Sweep
Our chimney sweep service removes creosote buildup and debris using rotary-powered equipment, ensuring safe and efficient operation. We follow CSIA and NFPA 211 guidelines, including video inspections and HEPA filtration. Annual cleanings prevent fire hazards and carbon monoxide risks while maintaining optimal airflow for wood- and gas-burning appliances.
Chimney Inspection
We conduct Level 1 and Level 2 inspections with video scan technology to assess flue liners, masonry, and structural integrity. Our CSIA-certified technicians identify hidden cracks, blockages, and fire hazards, providing digital reports with repair recommendations. Inspections meet NFPA 211 standards to ensure safety and code compliance for homeowners.
Chimney Repair
Our repairs address cracked masonry, damaged flashing, and deteriorated crowns using industry-approved methods. We replace mortar joints, install waterproof sealants, and restore structural integrity to prevent water damage. All work adheres to local building codes, with warranties on materials and labor to ensure long-term protection.
Gas Fireplace Repair
NFI-certified specialists diagnose and fix ignition issues, thermocouple failures, and burner problems in gas fireplaces. We perform safety checks, clean components, and verify proper venting to ensure efficient operation. Our repairs follow manufacturer guidelines and Virginias Fuel Gas Code for reliable, hazard-free performance.
Chimney Leak Repair
We stop leaks by replacing faulty flashing, sealing masonry, and installing ice/water shields. Our Unbeatable Leak-Free Guarantee ensures recurring issues are resolved at no extra cost. Repairs include lifetime-grade materials like stainless steel caps and waterproof sealants to protect against future water intrusion and structural damage.
People
Matthew Santiago
Owner/CEO
Matthew founded Premier Chimney & Roofing in 2015 with a focus on safety and code compliance. Holding CSIA and NFI certifications, he leads with expertise in residential construction and inspection technology. His leadership emphasizes innovation, ethics, and customer trust.
Justin Swift
Certified Chimney Technician
Justin specializes in chimney diagnostics and gas fireplace systems, combining CSIA and NFI certifications with hands-on experience. He ensures precise repairs and maintenance, prioritizing safety and efficiency for homeowners across Hampton Roads.
Ryan Brown
Lead Chimney Sweep
Ryan oversees chimney cleaning and inspections, leveraging CSIA certification and field expertise. His focus on thorough diagnostics and customer education ensures long-lasting solutions and optimal system performance for residential clients.
Questions
What services does Premier Chimney and Roofing offer?
We provide chimney sweeps, inspections, repairs, gas fireplace services, leak prevention, and certified diagnostics across Hampton Roads.
Are your technicians certified?
Yes, our team includes CSIA Certified Chimney Sweeps and NFI Certified Gas Specialists with verified industry credentials.
Do you offer emergency services?
Yes, we provide 24/7 emergency response for urgent chimney and fireplace issues.
What financing options are available?
We offer 0% interest financing for qualifying chimney repair projects.
How often should chimneys be inspected?
The NFPA recommends annual inspections regardless of fireplace usage frequency.
What areas do you serve?
We serve Virginia Beach, Norfolk, Chesapeake, Portsmouth, Hampton, and Newport News, VA.
Reviews (6)
William Savoy
Jan 23, 2022
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I was very satisfied with Premiere! They analyzed the situation, gave a competitive bid, and did repairs. They arrived on time, completed the work, and cleaned up. I would recommend Premier to anyone. Quality Plus!
Services:Rain cap installation,Chimney inspections,Chimney repair & restoration
I was very satisfied with Premiere! They analyzed the situation, gave a competitive bid, and did repairs. They arrived on time, completed the work, and cleaned up. I would recommend Premier to anyone. Quality Plus!
Services:Rain cap installation,Chimney inspections,Chimney repair & restoration
Randy Field
Feb 09, 2021
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Had water leaking into our chimney and down to the fireplace. Matt and Jon came out and spent a good half day installing a new cap and crown and repointing the mortar on the shoulder. About a month later during a week of constant rain we had a few more drips making it in. The guys came out again and spent a good portion of the day investigating and performing a thorough water test. They made adjustments needed by eating the cost and installing a chimney cap/damper combo. These guys seem to be ready to do whatever it takes to get the job done right and customer satisfied. Aside from that, these
Michael Wood
Feb 04, 2021
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After calling I delt with some one named Victoria she was very kind and professional. It's good to get a hold of some on that wants to help you. Great buzz to deal with good customer service with flexible scheduling! Well that's my 2 cents.
Derek McKay
Jan 30, 2021
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Beware of this company! My wife and I reached out to Premier Chimney and Roofing in December 2019 to have repair work done on our chimney. At first, communication was smooth and we were scheduled fairly promptly to have our install started. Id like to add that Premier charges 50% up front, prior to start-work. Not an unorthodox practice from what I gather, but hear me out... Our job was scheduled over two different days; day one was to rip out all of the old hardware, day two to reinstall all the new hardware. They came out and gutted our chimney and left for day one. We got a call the following
Sarah Linden-Brooks
Jan 06, 2021
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After putting 50% down on a project over a month ago, Premier Chimney and Roofing has not been proactively working to get our job done. We were told interior work on a gas insert and work to install a cricket would take 2 days. The initial days we were scheduled for were rainy. They asked to reschedule for 4 weeks out! We followed up and asked if the interior work could still be completed on time.
One person came out for four hours and started the project. It sat like that for a week. A week later two guys came out and finished the brickwork and installation. Another week has come and gone and
One person came out for four hours and started the project. It sat like that for a week. A week later two guys came out and finished the brickwork and installation. Another week has come and gone and
Edward Evard
Jul 08, 2020
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Dishonest! Do NOT trust Matt or this company! Matt texted our real estate agent promising to take $200 off the price of a chimney repair because he failed to show up for a scheduled appointment. We wanted the work done prior to closing on our new home, and his no-show caused significant problems with the closing process. After the work was completed (after closing), he told our agent that hed refund the $200 as soon as he received the original check, which had been held in escrow. We trusted him to do this and his promise to do so was documented via text to our agent, but not in written contract
