Business Details
6 Years
experience
Emergency
services
Expert Garage Door Installation & Repair Services
Reynolds Overhead Door has built its reputation on a legacy of customer-centric service dating back to the predecessor company, Paul's Service. Since transitioning ownership to Timothy Sprague in 2020, we have maintained a steadfast commitment to quality craftsmanship and personalized attention. Our team combines decades of construction and service industry experience with a deep understanding of garage door systems, offering solutions that prioritize durability, security, and aesthetic appeal.We specialize in CHI brand doors, ensuring American-made quality backed by comprehensive installation and maintenance expertise. Our dual focus on technical excellence and customer satisfaction reflects the values instilled by three generations of ownership, ensuring every client receives reliable service tailored to their specific needs.
Services
Garage Door Installation
Garage Door Repair
Preventative Maintenance
CHI Door Sales
Emergency Services
Details
- Year established: 2020
Highlights and features
- We offer 20+ years of combined experience in construction and garage door services.
- Our team provides comprehensive preventative maintenance programs for long-term reliability.
- We specialize in American-made CHI doors with precision installation expertise.
- Our technicians troubleshoot both obvious and complex garage door system issues.
- We maintain transparent communication throughout every service or installation project.
What people say
Professional technicians
Prompt service
Clear explanations
Durable installations
Competitive pricing
Services
Garage Door Installation
We specialize in installing American-made CHI garage doors with precision engineering for optimal functionality. Our process includes comprehensive fit checks, hardware calibration, and insulation verification to ensure energy efficiency and security. Serving residential and commercial properties across Central New York.
Garage Door Repair
Our technicians address broken springs, cable malfunctions, and operational issues with diagnostic expertise. We handle both common and complex problems while providing clear explanations of required repairs. Emergency service available for urgent access needs.
Preventative Maintenance
Twice-yearly inspection programs identify wear patterns across all door components. We examine rollers, tracks, seals, and structural elements to prevent unexpected failures. Regular maintenance extends equipment lifespan while maintaining safe operation standards.
CHI Door Sales
Authorized distribution of CHI's full product line including raised panel and wood overlay designs. We assist with style selection through Door Visions visualization tools while ensuring proper sizing and hardware compatibility for each installation project.
Emergency Services
24/7 availability for urgent garage door failures affecting security or access. Our rapid response team addresses broken springs, opener malfunctions, and structural damage with temporary solutions followed by permanent repairs during regular business hours.
People
Timothy Sprague
Owner
Owner Timothy Sprague brings extensive construction industry experience from Mustang Construction Group and prior family business involvement. A Syracuse Firefighter since 2010, he combines technical expertise with operational discipline to lead daily operations and customer service initiatives.
Questions
Do you offer emergency garage door repair services?
Yes, we provide 24/7 emergency repair services for urgent garage door issues affecting security or access.
Can you install insulated garage doors for energy efficiency?
We specialize in insulated CHI garage doors that improve home energy efficiency by preventing air leakage during heating and cooling seasons.
Do you service commercial garage door systems?
Our technicians handle both residential and commercial garage door installations, repairs, and maintenance programs.
Can you bill insurance companies directly for repairs?
While we don't bill insurance companies directly, we provide complete documentation for customer reimbursement claims.
What areas do you serve?
We primarily serve Syracuse, Rochester, and surrounding areas in New York State.
Do you offer preventative maintenance plans?
Yes, our twice-yearly maintenance program inspects all components to identify wear patterns and prevent unexpected failures.
Reviews (2)
Karen Keck
Dec 22, 2019
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Had my garage door opener replaced. Guys were very pleasant and showed up on time, the job only took about 30 minutes, everything cleaned up afterwards. Cost was comparable with other places. I would recommend to others.
Kelly Neely
Aug 28, 2019
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I needed to replace my garage door opener, so I got a quote from the company who came to do repairs in the past. It seemed pretty high, so I checked what the average cost in my area was through Home Advisor. Kaleb Reynolds (owner and technician) called me shortly after I made an inquiry. He said I could receive the same door opener for much less than the other company's price. I read the company's reviews and was impressed with the customers' comments. Kaleb also was able to come the next day to install, and called me that day to let me know he was driving and would be arriving at my house at a