Business Details
Your Urban Sanctuary for Wellness & Relaxation
The Refuge Spa was founded with a vision to create a transformative wellness environment where individuals can disconnect from daily stressors and reconnect with their inner strength. Our owner, Nyla Allen, has dedicated years to studying healing practices globally, ensuring our team maintains the highest standards of training and holistic care. We prioritize personalized service, tailoring each visit to meet individual wellness goals while fostering a sanctuary of relaxation and renewal. With a focus on modern spa techniques and amenities, we empower guests to embrace self-care as a vital tool for living life to its fullest. 
Services
Massages
Facials
Escapes
Nails & Waxing
Body Treatments
Express Spa
Spa Parties
Sauna Access
Pool Access
The Rise Bar
Highlights and features
- Our trained therapists provide personalized, results-driven massage techniques
- Express Treatment Lounge fits spa care into busy schedules
- Unique amenities include infrared sauna, Reflect Lounge, and artisanal wellness elixirs
- Customizable spa parties for groups in a private VIP lounge
- Holistic approach combines traditional and innovative wellness practices
What people say
Best massages ever
Beautiful lounge area
Knowledgeable estheticians
Amazing stress relief
Wonderful ambiance
Services
Massages
Customized massage therapies using advanced techniques to relieve tension, improve circulation, and promote deep relaxation. Services range from classic Swedish massages to specialized hot stone treatments. Our trained therapists adapt pressure and methods to address individual needs, whether targeting specific pain points or providing full-body rejuvenation in sessions lasting 50-90 minutes.
Facials
Personalized facial treatments addressing diverse skin concerns using premium skincare products like Dr. Gross formulations. Services include deep cleansing, exfoliation, and targeted serums to improve texture, clarity, and radiance. Technicians customize treatments for different skin types, offering solutions for acne, aging, sensitivity, or environmental damage while incorporating relaxing massage techniques for facial and neck muscles.
Escapes
Curated multi-treatment experiences combining massages, facials, and body treatments for comprehensive relaxation. Signature packages like the Black Rock Remedy Escape incorporate local elements for unique wellness journeys. Each 2-4 hour escape includes access to amenities like saunas and lounges, creating immersive environments where guests can disconnect from stress and engage in holistic self-care tailored to their preferences.
Express Spa
Time-efficient wellness solutions designed for busy schedules, featuring 15-30 minute services like chair massages and mini facials. The Express Treatment Lounge offers convenient access to stress relief between appointments or before evening events. Popular options include the 25-minute Glow & Go facial for skin refreshment and the Salty Sole soak to rejuvenate tired feet, maintaining quality care without time constraints.
Spa Parties
Customizable group experiences in a private VIP lounge, ideal for celebrations or corporate team-building. Guests enjoy synchronized treatments, cocktail service from The Rise Bar, and themed amenities tailored to special occasions. The space accommodates social wellness experiences where groups can relax together while receiving individualized spa services, creating memorable shared moments focused on rejuvenation and connection.
People
Nyla Allen
Owner
With global experience in healing practices, Nyla Allen established The Refuge Spa to provide accessible wellness solutions. She ensures staff maintain cutting-edge training while fostering a holistic environment. Her vision combines luxury with practical self-care tools to help guests combat modern stressors through personalized spa experiences.
Questions
What makes The Refuge Spa different from other Reno spas?
We combine luxury amenities with practical wellness tools, offering both traditional treatments and unique experiences like our Black Rock Remedy Escape. Our express services cater to busy schedules while maintaining quality care.
Can I access amenities without booking treatments?
Our full amenities including sauna, Reflect Lounge, and pool are available to guests receiving spa services. Day passes aren't offered, but express treatments allow partial access for those with limited time.
What payment options do you accept?
We accept major credit cards and spa gift cards. Payment terms for corporate wellness programs or large events can be arranged through our reservations team.
Do you offer membership programs?
Our membership program provides priority booking, exclusive pricing, and special events access. Members enjoy regular wellness benefits that support consistent self-care routines.
How do I book a group event?
Our private VIP lounge accommodates customized spa parties. Contact our event coordinators to design packages combining treatments, food service, and themed amenities for celebrations or corporate gatherings.
What safety protocols are in place?
We maintain rigorous cleanliness standards with regular equipment sanitization and air purification systems. Staff follow health guidelines to ensure safe treatment environments while respecting guest privacy preferences.
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Reviews (4)
T. Smith
Jan 02, 2022
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Even though this place is new, kinda small, it's a great place to chill. We tried it out & will definitely go back!
Brittany and other staff members helped us, very friendly and helpful.
Thanks!
Brittany and other staff members helped us, very friendly and helpful.
Thanks!
Crystal B.
Dec 31, 2021
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There are nearly no amenities (just a coed sauna and the locker rooms) at this spa, yet they charge more than Spa Toscana. Massage itself was good, nothing to do afterward. Will not be back.
Falisha Lippert
Nov 24, 2021
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Was my first professional massage. It was amazing. Everyone is super nice, the place is relaxing, and Terri M. I highly recommend!!
Gary Gilbert
Nov 15, 2021
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Positive:Communication,Professionalism,Quality
This place was so much better than the Peppermill, Brytnii the nail tech is amazing and professional. I would recommend her to anyone in my circle or out. Brytnii if you read this you are awesome!
This place was so much better than the Peppermill, Brytnii the nail tech is amazing and professional. I would recommend her to anyone in my circle or out. Brytnii if you read this you are awesome!
