Business Details
Emergency
services
Open 24/7
always available
Emergency Damage Restoration Services Charlotte NC
PRG was founded on the unwavering commitment to providing the highest quality service, building long-term relationships with customers, and investing in talented team members who embrace mutual respect and trust. With over 50 combined years of experience in construction and emergency restoration services, we specialize in 24/7 disaster recovery solutions including water damage restoration, fire damage restoration, and storm damage repair across North and South Carolina.Our BBB accreditation, IICRC certification, and RIA licensing demonstrate our dedication to industry standards. We prioritize accountability, innovative solutions, and transparent communication while offering free estimates and rapid response times. As a locally owned business, we actively support community initiatives and charitable causes, ensuring our clients receive superior results through proven methodologies and state-of-the-art equipment.
Services
Water Damage Restoration
Fire Damage Restoration
Storm Damage Repair
Mold Remediation
Board Up Services
Asbestos Removal
Biohazard Cleanup
Structural Drying
Sewage Cleanup
Commercial Construction
Highlights and features
- We have over 50 combined years of experience in restoration services.
- Our team provides 2-hour rapid response times for emergencies.
- We are BBB Accredited and IICRC Certified professionals.
- Locally owned and operated with deep community ties.
- Free estimates and transparent communication throughout projects.
Associations and certifications
- BBB
- IICRC
- RIA
Services
Water Damage Restoration
Our IICRC-certified technicians provide 24/7 water damage restoration using advanced extraction and drying equipment. We handle emergencies like burst pipes, flooding, and appliance failures while preventing mold growth. Services include moisture testing, structural drying, and property restoration to pre-loss condition.
Fire Damage Restoration
We offer comprehensive fire damage restoration including smoke/soot cleanup, odor removal, and structural repairs. Our team coordinates with insurance providers and provides weekly progress updates. Services cover content restoration, HVAC cleaning, and rebuilding damaged properties to meet safety standards.
Storm Damage Repair
PRG specializes in emergency storm damage solutions including roof tarping, tree debris removal, and water extraction. Our crews handle wind damage, ice dam repairs, and flood-related restoration while working directly with insurance companies to streamline claims processes for residential and commercial clients.
Mold Remediation
Our certified specialists identify and eliminate mold at the source using containment protocols and HEPA filtration systems. We address moisture sources to prevent recurrence while restoring affected areas through antimicrobial treatments and structural repairs following industry safety standards.
Board Up Services
We provide immediate property protection through secure board-up services for windows, doors, and damaged structures. This service prevents further weather damage, vandalism, and safety hazards while preparing properties for comprehensive restoration work by sealing vulnerable openings.
Questions
Does insurance cover water damage restoration?
Most policies cover sudden incidents like burst pipes but exclude flooding without riders. We document losses to help maximize insurance claims.
How long does water damage drying take?
Drying typically takes 3+ days depending on materials. We use moisture meters to ensure complete dryness before repairs begin.
Can I stay in my home during fire restoration?
It depends on damage severity. We recommend temporary relocation if utilities are disconnected or extensive smoke contamination exists.
Do you handle mold remediation safely?
Yes, our certified technicians use containment barriers and HEPA filters to prevent spore spread while following strict safety protocols.
Are emergency services available after hours?
We provide 24/7 emergency response with 2-hour rapid arrival times for all restoration services across the Carolinas.
What areas do you serve?
We operate throughout North and South Carolina, including Charlotte, Concord, Rock Hill, Mooresville, and Spartanburg regions.
Reviews (7)
Jake White
Jul 03, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Highly Recommend Providence Restoration. Our Service Tech was Lucas Helms. He was very good at explaining their process in cleaning up our water damage. He made us feel very comfortable.
Service:Water damage cleanup
Highly Recommend Providence Restoration. Our Service Tech was Lucas Helms. He was very good at explaining their process in cleaning up our water damage. He made us feel very comfortable.
Service:Water damage cleanup
Good Vibes Entertainment
Jul 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
When a large oak tree fell on our business during a storm, a friend recommended Providence Restoration. Lucas Helms came out and let us know what steps we needed to take to start repair. They understood we needed to get the repairs done fast so we would not loose business. So glad my friend recommended them!
When a large oak tree fell on our business during a storm, a friend recommended Providence Restoration. Lucas Helms came out and let us know what steps we needed to take to start repair. They understood we needed to get the repairs done fast so we would not loose business. So glad my friend recommended them!
Lester Oliver
Jun 27, 2021
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Luke Oliver and his team are great. They came out to one of my properties in the middle of the night to begin drying my water damage. He is very professional and I couldnt recommend them more. This is a great company! Overall highly recommend.
Addison Merritt
Jun 24, 2021
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Positive:Professionalism,Punctuality
5 star review for Luke Oliver also! This young man took care of our emergency situation quickly, and answered every question I had for him. Very knowledgeable in his profession! Thank you Luke!
Service:Mould inspection
5 star review for Luke Oliver also! This young man took care of our emergency situation quickly, and answered every question I had for him. Very knowledgeable in his profession! Thank you Luke!
Service:Mould inspection
Icyy Apparel
Jun 21, 2021
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Fantastic, superior service, followup, workmanship and referrals. Lucas Helms and his entire company--and I mean every single individual I dealt with--from office staff to technicians -was friendly, honest, professional, knowledgeable and fair. I highly recommend Providence Restoration. An outstanding experience. Call them when you need them!
Big Daddy
Jun 19, 2021
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Positive:Professionalism,Punctuality
This company is full of hardworking, positive employees who really know their job. Especially the mitigation team. They do great work. Greg is an amazing field supervisor.
Services:Boiler installation,Flooring,Drywall repair,Roofing,Remodelling,Plumbing
This company is full of hardworking, positive employees who really know their job. Especially the mitigation team. They do great work. Greg is an amazing field supervisor.
Services:Boiler installation,Flooring,Drywall repair,Roofing,Remodelling,Plumbing
Lucas Alan
Jun 16, 2021
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Top Notch Company. Their response time was very fast, their guys were fantastic to work with and very thorough, and they do not price gouge like other water/mold mitigation companies I have used in the past. I now have Lucas Helms saved in my phone and would send them to my mothers or any other family member if an emergency were to arise.
