Business Details
31 Years
experience
Emergency
services
Emergency Disaster Restoration Services in Rhode Island & Connecticut
At ServiceMaster By Mason, we have dedicated ourselves to providing exceptional disaster restoration and specialty cleaning services since 1995. Our family-owned business combines the strength of the national ServiceMaster Restore brand with localized expertise, serving Rhode Island and Central & Eastern Connecticut. With over 30 years of experience, our IICRC-certified technicians respond 24/7 to water damage, fire damage, mold remediation, and biohazard cleanup emergencies. We prioritize remediation over replacement to reduce costs while maintaining open communication with insurance providers and delivering detailed documentation.Our team extends beyond standard restoration, offering unique services like hoarder cleanup, air quality testing, and electrostatic disinfecting. Recognized for our work on high-profile projects including the Pentagon after 9/11 and Boston Public Library flood damage, we maintain partnerships with local charities and provide free continuing education for industry professionals. Our commitment to quality is reflected in our satisfaction guarantee and the trust thousands of homeowners and businesses place in us during their most challenging times.
Services
Water Damage Mitigation
Fire Damage Restoration
Mold Remediation
Carpet Cleaning
Upholstery Cleaning
Air Duct Cleaning
Hoarder Cleanup
Trauma Cleanup
Disinfecting Services
Commercial Cleaning
Details
- Year established: 1995
Highlights and features
- 24/7 emergency response with certified technicians on call
- Preferred provider for major insurance carriers nationwide
- 30+ years of proven expertise in complex restoration projects
- Satisfaction guarantee with transparent documentation processes
- Unique services including hoarder cleanup and air quality testing
Associations and certifications
- Institute of Inspection Cleaning and Restoration Services (IICRC)
What people say
Extremely thorough
Above and beyond
Professional and respectful
Impeccable cleanup
110% satisfied
Services
Water Damage Mitigation
Our IICRC-certified technicians provide rapid water extraction and structural drying using industrial equipment. We handle residential and commercial properties, minimizing mold risk through advanced moisture detection and complete drying processes. Services include content restoration and coordination with insurance providers for seamless claims processing.
Fire Damage Restoration
We offer comprehensive fire damage recovery including soot removal, odor elimination, and structural repairs. Our team uses specialized techniques for smoke-damaged content restoration and works directly with insurance adjusters. Post-fire sanitization ensures properties meet health and safety standards while preserving structural integrity.
Mold Remediation
Our mold specialists conduct thorough inspections using air quality testing to identify contamination sources. We implement containment protocols and HEPA filtration during removal, followed by antifungal treatments. Services include moisture source elimination and prevention recommendations to prevent recurrence in residential and commercial settings.
Carpet Cleaning
We employ hot water extraction and truck-mounted systems for deep carpet cleaning, removing allergens and embedded contaminants. Upholstery services use gentle yet effective methods for various fabric types. Both services include protective treatments to extend material lifespan and improve indoor air quality.
Disinfecting Services
Our electrostatic spraying technology applies EPA-registered disinfectants to eliminate pathogens like COVID-19, MRSA, and norovirus. This service targets high-touch surfaces in commercial spaces, schools, and healthcare facilities. We follow CDC guidelines for infectious disease prevention while maintaining safe environments during and after treatment.
People
Phil Mason
Co-Owner
With over 30 years in disaster restoration, Phil Mason co-founded ServiceMaster By Mason to bring national expertise with local accountability. He oversees operations and maintains IICRC certification standards while ensuring customer satisfaction through transparent communication and quality control.
Ryan Mason
Co-Owner
Ryan Mason co-owns ServiceMaster By Mason, specializing in insurance coordination and complex restoration projects. Featured on 'Hotel Impossible' for mold remediation expertise, he manages technical training and community outreach while maintaining active involvement in emergency response operations.
Questions
What emergency services do you offer?
We provide 24/7 water damage mitigation, fire restoration, mold remediation, and biohazard cleanup services for residential and commercial properties across Rhode Island and Eastern Connecticut.
How do you work with insurance companies?
As a preferred provider for major carriers, we handle documentation, communicate directly with adjusters, and streamline claims processes while keeping clients informed at every stage.
What specialty cleaning services are available?
We offer hoarder cleanup, air duct sanitization, electrostatic disinfecting, trauma scene remediation, and industrial equipment rentals for both residential and commercial clients.
Do you serve commercial businesses?
Yes, we provide pre-loss planning, emergency response, and facility maintenance for commercial properties including schools, healthcare facilities, and manufacturing plants.
What certifications do your technicians hold?
Our team maintains IICRC certification in water damage restoration, fire cleanup, and mold remediation, with ongoing training in the latest industry standards and safety protocols.
Reviews (2)
Jason Clinton
Aug 25, 2020
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We have utilized ServiceMaster by Mason twice so far during this pandemic. They were able to handle disinfecting the entire office and production area over the weekend, so our operation was not negatively affected. The 2nd time, they came in on a holiday and on short notice to help ensure our staff was safe and felt secure upon arrival. Fantastic service and great value!
Jayne Lasbury
Feb 03, 2020
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I recently worked with service master by Mason for a client and it was a huge job I didn't know where to start. Ryan Mason helped me every step of the way explaining how they do it. I cannot say enough about this company they're impeccable with their word they are absolutely trustworthy and they did a fabulous job. I would highly recommend this company 100% they definitely deliver what they say they're going to do.
