Business Details
50+ Years
experience
Trusted Logistics & Customs Brokerage Solutions
Farrow Logistics, a wholly owned subsidiary of Kuehne+Nagel Group, has been a leader in cross-border customs brokerage, trade consulting, and integrated logistics services for over 110 years. Headquartered in Windsor, Canada, we operate across North America with 28 offices and warehouses, managing over 800 employees. Our services include customs brokerage, global logistics, warehousing, trade consulting, and expedited freight delivery, supported by advanced technology for real-time supply chain visibility. With 31% of our team holding customs licenses or industry designations, we combine deep expertise with personalized service to help businesses navigate international trade complexities.Our vision is to consistently deliver peace of mind to clients navigating global trade, and our mission is to be North America's preferred trade partner in customs and logistics. We uphold values like accountability, innovation, and client-centricity while maintaining memberships in key industry associations such as the Canadian Society of Customs Brokers and C-TPAT.
Services
Customs Brokerage
Freight Forwarding
Warehousing
Trade Consulting
Ground Transportation
Expedited Deliveries
Duty Recovery
Supply Chain Management
Compliance Audits
International Shipping
Details
- Year established: 1910
Highlights and features
- We offer over 110 years of expertise in customs compliance and logistics.
- Our team includes 31% licensed customs brokers and industry-certified professionals.
- We provide real-time supply chain visibility through advanced EDI and imaging solutions.
- Our C-TPAT and PIP certifications ensure secure, compliant border operations.
- We maintain platinum-level status in Canada's Best Managed Companies program.
Associations and certifications
- Canada's Best Managed Companies
- Friends of Footwear
- Canadian Society of Customs Brokers
- Customs-Trade Partnership Against Terrorism
- Canadian International Freight Forwarders Association
Services
Customs Brokerage
Our licensed brokers ensure regulatory compliance for cross-border shipments, handling tariff classification, duty calculations, and documentation. We expedite clearances while minimizing penalties through automated systems and audit-ready processes. Clients benefit from reduced border delays and expert guidance on evolving trade regulations.
Freight Forwarding
We manage international freight transportation with consolidation, deconsolidation, and route optimization services. Our network handles LCL/FCL shipments, customs bonded transport, and final-mile delivery across 200+ countries. Real-time tracking ensures visibility throughout the supply chain for time-sensitive cargo.
Warehousing & Distribution
Strategically located warehouses near major North American border crossings provide temperature-controlled storage, inventory management, and cross-docking capabilities. Our facilities support JIT delivery models and e-commerce fulfillment with scalable space for businesses of all sizes.
Trade Consulting
Our experts analyze supply chains to identify duty savings opportunities, free trade agreement eligibility, and compliance risks. Services include CARM implementation support, NAFTA/USMCA certification, and customs audit preparation for businesses expanding into North America.
Ground Transportation
Zone-skipping and multi-modal transportation solutions reduce costs for cross-country shipments. We coordinate drayage, intermodal transport, and dedicated truckload services with real-time GPS tracking, ensuring timely delivery while optimizing fuel efficiency and reducing carbon footprint.
People
Russell Alexander Farrow
Founder
Founded the company in 1910 after working as a Dominion Customs Appraiser. Pioneered integrated logistics services in Canada by introducing company-owned delivery vehicles in the 1930s.
Alice Farrow
President
Assumed leadership after her husband's passing in 1949, overseeing expansion through strategic acquisitions and technological innovation in customs processing systems during the 1960s.
Huntley J. Farrow
Executive Leader
Expanded operations nationally through mergers with major customs brokers in the 1990s, establishing Farrow Logistics as a coast-to-coast logistics provider with specialized software solutions for international trade.
Questions
What customs brokerage services do you offer?
We provide import/export compliance, tariff classification, duty optimization, and audit preparation for businesses navigating U.S.-Canada-Mexico trade regulations.
How do you handle cross-border logistics?
Our integrated solutions include freight forwarding, zone-skipping transportation, and real-time tracking to reduce transit times and border delays.
Can you assist with trade compliance audits?
Yes, our licensed brokers help prepare documentation and procedures for CBSA assessments, C-TPAT compliance, and regulatory audits.
What industries do you specialize in?
We serve automotive, retail, food & beverage, manufacturing, and pharmaceutical sectors with tailored supply chain solutions.
Do you offer warehousing services?
Yes, we operate strategically located warehouses near key border crossings and trade hubs in North America.
How can I track my shipment?
Use our online tracking tools or contact our team for real-time updates on U.S. and Canadian shipments.
Reviews (4)
Theepan Sivam
Oct 13, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
Worst customer service. the people work here are rude they dont know how to talk on the phone it has happened multiple times. Waiting in border 15 hours broker they didn't give any answer what's wrong the lord worst custom broker
Worst customer service. the people work here are rude they dont know how to talk on the phone it has happened multiple times. Waiting in border 15 hours broker they didn't give any answer what's wrong the lord worst custom broker
Kulwant Singh
Sep 13, 2021
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This is my first review I've ever written. And probably my last because I have extreme patience. THIS COMPANY IS THE WORST COMPANY HANDS DOWN. STAY AWAY FROM USING THERE SERVICES. WAITING AT THE BORDER FOr 10HOURS FOR LOAD CLEARANCE still waiting
Shahnaz Thind
Jul 01, 2021
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Critical:Quality
worst service. Always taking too much time clear shipment. Always waiting , rude behaviour . I dont have word to expaline their lazy service .
worst service. Always taking too much time clear shipment. Always waiting , rude behaviour . I dont have word to expaline their lazy service .
Aperture Flash
Nov 30, 2019
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It should not take 5 hours to release a load from a major shipper. I'm sitting at the boarder now, and the phone has been ringing for the last 10 min as I type this. This is not the first time.
