Business Details
27 Years
experience
Your Trusted Remodeling Partner in Plymouth, MA
Emerald City has been serving Cape Cod, the South Shore, and the Islands since 1999. As a locally owned, family-operated, and veteran-founded business, we specialize in transforming kitchens and bathrooms into functional, beautiful spaces tailored to each client's unique needs. Our team of experienced designers, project managers, and craftsmen delivers personalized attention, handling every project phase from initial consultation to final installation. We prioritize customer satisfaction through free in-home consultations, competitive pricing with potential competitor matching, and military/veteran discounts.Backed by a one-year labor and material warranty, we ensure quality craftsmanship using top-grade materials while managing permits and insurance claims to simplify the remodeling process. Our commitment to excellence is reflected in our numerous industry awards and affiliations with the National Kitchen and Bath Association and Natural Stone Institute.
Services
Quartz Countertops
Granite Countertops
Cabinet Installation
Bathroom Remodeling
Kitchen Remodeling
Flooring Services
Details
- Year established: 1999
Highlights and features
- Over 30 years of combined experience in residential remodeling
- Award-winning designs recognized by industry associations
- Free in-home consultations and detailed project planning
- One-year warranty covering both labor and materials
- Competitor price matching with written estimates
What people say
Excellent communication
Flawless finished products
Award-winning designs
Competitive pricing
Seamless project management
Services
Kitchen Remodeling
Our kitchen remodeling service transforms spaces into functional, beautiful environments tailored to your lifestyle. We handle complete renovations from design to installation, including countertops, cabinets, flooring, and backsplashes. With personalized attention and a focus on quality materials, we ensure your kitchen reflects your aesthetic preferences while maximizing usability and home value.
Bathroom Remodeling
Bathroom remodeling services focus on creating spa-like retreats that combine comfort and practicality. We update fixtures, optimize storage, and install premium materials like quartz and granite countertops. Our team manages every detail from layout adjustments to final finishes, ensuring a seamless transformation that enhances both aesthetics and functionality for modern living spaces.
Quartz Countertops
We offer an extensive selection of quartz countertops known for durability and low maintenance. Our showroom displays various patterns and colors to match your design vision. Expert installation ensures precise fitting while maintaining the material's natural beauty, providing long-lasting surfaces resistant to stains and scratches for kitchens and bathrooms.
Granite Countertops
Granite countertop services include sourcing high-quality natural stone and professional installation. We partner with trusted vendors to provide diverse color and pattern options. Each installation emphasizes precise fabrication and sealing to preserve the stone's elegance, offering timeless appeal and increased property value through durable, heat-resistant surfaces.
Cabinet Installation
Cabinet installation services cover custom and semi-custom solutions from brands like Showplace and Fabuwood. Our designers help select styles that maximize storage while complementing your space's aesthetics. We handle precise measurements and professional fitting, ensuring seamless integration with countertops and flooring for cohesive kitchen and bathroom transformations.
People
Laurie Leclair
Lead Designer
Laurie has served as lead designer since 2015, applying her interior design degree and expertise in creating functional, beautiful spaces. She uses advanced software to visualize projects and resides in Acushnet with her family, enjoying beach outings and children's sporting events.
Crystal Allende
Project Manager
Crystal joined in 2020 with 19 years of industry experience, managing projects from scheduling to client communication. She lives in New Bedford with her husband and dogs, enjoying home projects, gardening, and motorcycle rides while ensuring smooth renovation processes.
Antonio Santiago
Construction Specialist
Antonio brings over 30 years of construction experience, overseeing projects from demolition to completion. Based in New Bedford with his family, he ensures quality craftsmanship at every stage while maintaining passion for music, cooking, and family time.
Carrie Medford
Co-Owner
Carrie, a former nurse, co-owns the business with her husband Jeremy. They focus on customer satisfaction and quality control, applying healthcare precision to remodeling. They balance five children and prioritize client needs through attentive service.
Jeremy Medford
Co-Owner
Jeremy, a Navy veteran and former energy utility professional, co-founded the company with Carrie. He applies technical expertise from nuclear submarine work to ensure code-compliant installations, emphasizing attention to detail and customer satisfaction in every project.
Questions
What areas do you serve for remodeling projects?
We serve Cape Cod, the South Shore, and the Islands in Massachusetts, providing kitchen, bathroom, and interior remodeling services throughout these regions.
Do you offer free consultations for remodeling projects?
Yes, we provide free in-home consultations, measurements, and estimates to help plan your remodeling project with no upfront costs.
Can you match competitor pricing for similar services?
We may match competitor prices with a written estimate, ensuring competitive rates while maintaining quality craftsmanship and materials.
What warranty options are available for completed work?
We offer a one-year warranty covering both labor and materials, with additional manufacturer warranties available for specific products like countertops and cabinets.
How long does a typical kitchen remodeling project take?
Project timelines vary based on scope, but our structured process ensures efficient completion while maintaining quality standards through each phase of work.
Do you handle permits and insurance claims for remodeling?
Yes, our team manages necessary permits and works directly with insurance companies on claims to simplify the remodeling process for homeowners.
Videos
Reviews (6)
Kate Ferreira
Nov 30, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Just had an old shower removed and new tile shower installed in master bath. Very happy we chose Emerald City! They were so helpful with design and tile selection and great project management and installation. We definitely recommend Emerald City!
Services:Water fixture installation,Tile fitters
Just had an old shower removed and new tile shower installed in master bath. Very happy we chose Emerald City! They were so helpful with design and tile selection and great project management and installation. We definitely recommend Emerald City!
Services:Water fixture installation,Tile fitters
Charlene N.
Oct 07, 2021
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John the owner is the best contractor that I have worked with. His company installed cabinets in our kitchen several years ago and did everything promised. I can't say enough about them. I wish more contractors were like him.
Steph R.
Sep 28, 2021
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Really wanted to like this place and support local business. I visited in-person Saturday morning and the person running the business was "covering" and not able to fully help me. I wanted to switch my granite for quartz and was looking for design help and information. I provided my info and was told someone would call me and that the process would consist of an in house visit for measurements and a designer would come to ensure that the color & cut would match. Fast forward to today, no call back. So, I call and the person tells me that they don't have designers come on-site
Jan
Sep 23, 2020
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As you can see from past reviews, there seems to be a formula that these folks use for bad reviews - #1 deny deny deny (I don't know these people) even though they do know. #2 lie, lie, lie and attack their integrity (even though I don't know these people, they are bad), or #3 come up with some other "snappy response". They work very hard on their bad reviews. Too bad they don't work so hard on honest business practices..... It will be interesting to see what they do with this review, and please weigh their formula for responses to bad reviews as you consider them... Are these bad reviews all from
Np Smith
Jun 18, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Emerald City ripped out my outdated counters and installed an absolutely gorgeous Colonial White granite. They were professional, on time, courteous, and did a fabulous job. And they worked around my four small kids. Very good prices, as well. I highly recommend!!!
Emerald City ripped out my outdated counters and installed an absolutely gorgeous Colonial White granite. They were professional, on time, courteous, and did a fabulous job. And they worked around my four small kids. Very good prices, as well. I highly recommend!!!
S. Carey
Aug 08, 2018
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The Emerald City crew has hit it out of the park one more time for us!! It couldn't be any easier from start to finish. My new counter tops are gorgeous and if it weren't for John's advice and expertise, it never would have turned out so wonderful. Thank you very much!
