Aprille Shaffer

Business Details

Your Trusted Insurance Partner in Charlotte, NC

As a State Farm Insurance agency serving Charlotte and surrounding areas for over 30 years, we specialize in providing comprehensive insurance solutions tailored to individual needs. Our team of licensed professionals in North Carolina, South Carolina, and Virginia offers expert guidance in auto, homeowners, life, business, and pet insurance. We prioritize personalized service, conducting thorough risk assessments to ensure clients receive optimal coverage.

With a commitment to education and transparency, we empower clients to make informed decisions about their protection. Our agency combines local expertise with the strength of the State Farm brand to deliver reliable insurance services backed by decades of experience.

Services

Auto Insurance Homeowners Insurance Life Insurance Business Insurance Pet Insurance Renters Insurance Condo Insurance Boat Insurance Rec Vehicles Insurance Umbrella Policies

Highlights and features

We have over 30 years of experience serving Charlotte's insurance needs
Our team holds active licenses in NC, SC, and VA markets
We provide personalized insurance consultative services for individual situations
We offer comprehensive risk assessment and coverage analysis
Our agency maintains a 4.5/5 average rating from 86 Google reviews

What people say

Fantastic team Very helpful Prompt responses Exceptional service Patient and understanding

Website

Update Listing

Services

Auto Insurance

We offer comprehensive auto insurance solutions protecting against liability, collision, and uninsured motorists. Our policies include roadside assistance and rental reimbursement options. With personalized coverage analysis, we help clients navigate state requirements and select appropriate limits while qualifying for available discounts through safe driving records and multi-policy bundling.

Homeowners Insurance

Our homeowners insurance provides coverage for dwelling damage, personal property loss, and liability protection. Policies include protection against common perils like fire, theft, and weather damage. We help clients understand policy exclusions, determine appropriate coverage amounts, and add endorsements for valuable items or specific risks associated with North Carolina's climate.

Life Insurance

We provide term and whole life insurance solutions to protect families financially. Our consultation process evaluates clients' unique needs considering income replacement, mortgage protection, and future expenses. We offer policies with flexible premium options and help clients understand policy features like cash value accumulation and conversion options for changing life circumstances.

Business Insurance

Our business insurance packages protect commercial properties, liability exposures, and operational continuity. We serve diverse industries with customized solutions including general liability, property damage, and business interruption coverage. Our consultation helps business owners identify specific risks and implement appropriate risk management strategies tailored to their industry and growth objectives.

Umbrella Policies

We offer umbrella insurance policies providing additional liability coverage beyond standard auto and homeowners policies. These policies protect against catastrophic losses that could exceed primary policy limits. Our consultation helps clients assess their exposure levels and determine appropriate coverage amounts based on their assets and risk profile.

People

Aprille Shaffer

State Farm Insurance Agent

With over 30 years serving Charlotte, Aprille is a UNC Chapel Hill graduate and former women's basketball team member. She leads a professional team licensed across three states, specializing in personalized insurance solutions while maintaining active community involvement through local sports and outdoor activities.

Lisa Morton

Customer Service Specialist

Lisa provides expert insurance guidance with demonstrated patience and thoroughness in addressing client questions. She specializes in policy comparisons and has received consistent praise for her responsive communication through multiple channels while maintaining professional decorum during complex customer interactions.

Questions

How do I schedule an insurance review?

Contact us via phone, text, or email to schedule an in-person or virtual consultation. We'll conduct a comprehensive risk assessment to ensure your coverage meets current needs.

What insurance products do you offer?

We provide auto, homeowners, renters, condo, business, life, health, pet, boat, and recreational vehicle insurance with personalized coverage options for each policy type.

How do hurricane preparedness plans work?

We recommend securing property, documenting possessions, and reviewing policy coverage for weather-related damage. Our team helps clients understand policy limitations and implement preventive measures.

Can I get insurance if moving between states?

Yes, our team licensed in North Carolina, South Carolina, and Virginia assists with policy transfers and new coverage requirements when relocating within our service areas.

How do claims get processed?

Report claims through our office or State Farm's customer service line. Our team coordinates with claims specialists to assess damage, verify coverage, and facilitate timely resolution.

Reviews (5)

Write a Review

Breanna Slough

Nov 19, 2020 Report

I think every time I talk with someone, new or old, my experience just gets better! I always leave my calls knowing exactly what is happening regarding my coverage. Also, the bundles they have save SO much money! Highly recommend.

Martin Lindsay

Nov 17, 2020 Report

I worked with Courtney Mckern and she was absolutely wonderful! Very responsive and clear with her explanations. Will definitely be working with her again.

Alex Manzanarez

Nov 09, 2020 Report

Positive:Professionalism,Quality,Responsiveness,Value
i have been a customer with them for over 16 years and they have never missed a beat. I would HIGHLY recommend this group. Courtney McKern has been amazing throughout my new home purchase. Thanks for all you guys do :)

Jeff J.

Nov 04, 2020 Report

Positive:Professionalism,Quality,Responsiveness,Value
Aprille's team is super responsive - and provided me insurance deliverables in about an hour (several policies) from start to finish. They are very cordial and attentive to details.

Scott Salvage

Sep 23, 2020 Report

Quick, professional, and easy. Courtney was awesome and didn't waste any time. She knew her stuff and was able to save me more than 25% pretty darn quick!