Business Details
29 Years
experience
Non-Emergency Medical Transport Services
New Transport has been providing specialized non-emergency medical transportation services since 1997, dedicated to meeting the unique needs of elderly and disabled passengers requiring mobility assistance. Our commitment to safety, reliability, and personalized care is reflected in our door-to-door service with no shared rides, ensuring privacy and comfort for every journey. We maintain rigorous driver qualification standards, including defensive driving training, criminal background checks, and CPR certification, to guarantee professional and compassionate service. Our fleet features wheelchair-accessible minivans equipped with advanced safety systems like the Qstraint QRT Deluxe automatic tightening tie-downs, designed for maximum stability during transport. With competitive pricing structures and flexible cancellation policies, we prioritize accessibility and transparency while serving North King and Snohomish Counties.Our 28-year track record demonstrates our expertise in navigating complex transportation challenges for medical appointments, family visits, and community outings. We continuously invest in vehicle technology improvements, including lowered floors and kneeling systems for easier ramp access, to enhance passenger experience. Our team's deep understanding of mobility challenges enables us to deliver tailored solutions that respect individual needs and schedules. This combination of technical expertise, operational experience, and client-centered approach has earned us consistent positive feedback from families and caregivers across our service area.
Services
Medical transportation
Hospital releases
Wheelchair transport
Door-to-door service
Long distance trips
Details
- Year established: 1997
Highlights and features
- We've specialized in accessible transport since 1997 with purpose-built vehicles
- Our drivers complete rigorous training including CPR and defensive driving
- Wheelchair ramps with 1,000lb capacity and automatic tightening safety systems
- No shared rides guaranteeing privacy and direct transportation
- First 15 minutes of wait time free with 12-hour cancellation policy
What people say
Excellent service
Friendly and caring
Safe and timely
Outstanding service
Personal touch
Services
Medical transportation
Our non-emergency medical transportation service provides reliable wheelchair-accessible rides for patients and caregivers. Featuring specialized minivans with lowered floors and kneeling systems for easy ramp access, we ensure safe travel to medical appointments. Each vehicle includes the Qstraint QRT Deluxe automatic tightening wheelchair tie-down system for maximum stability during transit.
Hospital releases
We specialize in hospital discharge transportation with dedicated door-to-door service for patients leaving medical facilities. Our trained drivers assist with mobility equipment handling and provide 15 minutes of free wait time to accommodate discharge delays. Competitive pricing includes $45 discharge fees with full transparency about costs.
Wheelchair transport
Our wheelchair transportation service features purpose-built minivans with 30-inch wide ramps supporting up to 1,000lbs. The integrated kneeling system reduces ramp slope while maintaining original vehicle ride quality. We accommodate multiple mobility devices and offer free wheelchair loan services when needed.
Questions
What areas do you serve for medical transportation?
We provide service throughout North King County and Snohomish County in Washington state, covering both urban and suburban areas.
What safety features do your vehicles have for wheelchair users?
Our minivans feature lowered floors, kneeling systems for easier access, and Qstraint QRT Deluxe automatic tightening wheelchair tie-downs for maximum stability during transport.
Can I cancel my appointment without charge?
Yes, we offer free cancellations with at least 12 hours notice before your scheduled pickup time.
Do you charge extra for ferry crossings?
Yes, we apply a $250 ferry fee when transportation requires ferry crossings to reach your destination.
What driver qualifications do you require?
Our drivers must be over 25 with clean records, pass criminal background checks, complete defensive driving training, and maintain CPR/First Aid certifications.
Reviews (4)
Michelle W.
Jun 14, 2020
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Easy to book a ride home from a minor surgical procedure where I was not able to drive myself or take a ride service that could not sign me out. They were friendly, on-time, reasonably priced, and reliable.
Mariam Greb
Oct 03, 2018
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Reasonable pricing, quality service, and always on time. Victor is my cousin's favorite driver whenever we need a cabulance. Highly recommended.
Paris Rose Gaming
Sep 08, 2018
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I have been working in long term care for over 20yrs and as a social worker in long term care for over 10 of those years now and I have never had a cabulance company bend over backwards and go above and beyond the call of duty the way New Transport has for me. I was in a jam trying to find a last minute ride for a client and had called every agency I have ever worked with to no avail. Upon my last call I asked the dispatch person if there were any other companies they knew of and they gave me New Transports name/number. BEST REFERRAL EVER. Not only did New Transport answer their phone right away
Stacy Lund
Jun 14, 2018
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Highly recommend New Transport! Exceptional service and compassionate, caring people who truly go the extra mile. Their kindness has been a blessing in a challenging time.
