Business Details
39 Years
experience
Your Community Financial Partner in Batavia, NY
Tonawanda Valley Federal Credit Union (TVFCU) has served the financial needs of Genesee County and surrounding communities since 1987, when Batavia Federal Credit Union and Education Employees Federal Credit Union merged to form our organization. Rooted in a legacy dating back to 1975, we operate as a community financial cooperative dedicated to promoting thrift and providing accessible borrowing options for productive purposes. Our mission emphasizes helping members achieve financial goals while maintaining ethical and financial strength. Through strategic mergers and community-focused growth, we've expanded services to over 13,500 members with assets exceeding $108 million. Our history includes pivotal leadership transitions, including Kristine B. Duran's tenure as CEO since 2013, and physical expansions that culminated in our current facility at 10 Jefferson Square.We offer comprehensive financial solutions including mortgages, personal loans, vehicle financing, and digital banking tools. Our commitment to innovation is demonstrated through 24/7 automated teller services and comprehensive online banking tutorials. As a federally insured credit union (NCUA), we maintain strict compliance with financial regulations while prioritizing member education and community involvement. Our services extend to payroll distribution, scholarship programs, and specialized financial products like HSA VISA cards. With over three decades of local expertise, we combine personalized service with competitive rates to serve both individual and business banking needs.
Services
Mortgage Loans
Personal Loans
Vehicle Financing
Online Banking
VISA Cards
Details
- Year established: 1987
Highlights and features
- We serve Genesee County with 35+ years of local financial expertise
- Our merger history provides diverse financial product offerings
- We maintain $108M+ in assets for financial stability
- 24/7 automated teller services available at multiple locations
- We offer specialized financial education resources for members
Associations and certifications
- NCUA
What people say
Competitive rates
Personalized service
Great digital tools
Knowledgeable staff
Community focus
Services
Mortgage Loans
We offer competitive mortgage solutions including 15-year fixed rates starting at 5.37% and 30-year fixed rates starting at 6.03%. Our experienced loan officers help members navigate home purchases, refinancing, and equity loans with personalized guidance. These services cater to first-time homebuyers and established homeowners seeking favorable financing terms.
Personal Loans
Flexible personal loan options start at 8.99% APR for 12-month terms. We provide unsecured financing for debt consolidation, major purchases, or unexpected expenses. Our credit union members benefit from competitive rates and personalized loan counseling to ensure appropriate borrowing decisions.
Vehicle Financing
New and used vehicle financing available from 4.99% APR for 36-month terms. We offer pre-approval options and work with local dealerships to streamline the car-buying process. Our auto loan specialists provide transparent terms and payment calculators to help members make informed purchasing decisions.
Online Banking
24/7 access to account management through secure online and mobile platforms. Features include bill payment, check deposit, fund transfers, and real-time balance monitoring. We provide tutorial videos and customer support to help members maximize digital banking capabilities while maintaining strict security protocols.
VISA Cards
We offer multiple VISA card options including credit, debit, and HSA cards with competitive benefits. Our Platinum Rewards and Signature cards provide cashback opportunities and purchase protection. Cardholders receive fraud monitoring and easy activation options through our dedicated customer service channels.
People
Kristine B. Duran
CEO
Kristine B. Duran has led TVFCU since 2013, guiding the credit union through continued growth and digital transformation. With extensive experience in financial services, she focuses on expanding member benefits and maintaining ethical banking practices. Her leadership has helped TVFCU achieve over $108 million in assets.
Susan J. Blanchard
Former CEO
Susan J. Blanchard led the 1987 merger that created TVFCU and served as CEO until 2013. She oversaw critical expansions including the 1994 relocation to Jefferson Square. Her leadership established the credit union's community-focused foundation that continues today.
Questions
What loan options does TVFCU offer?
We provide mortgages, personal loans, vehicle financing, and VISA credit options with competitive rates starting at 4.99% APR.
How can I access online banking?
Register through our website or mobile app to access 24/7 account management, bill payment, and check deposit features.
What areas do you serve?
We serve Genesee County and surrounding areas with both physical branch services and digital banking options.
Are there special member benefits?
Yes, we offer scholarship programs, payroll distribution services, and specialized financial education resources for members.
What credit cards are available?
We offer VISA Debit, HSA VISA, Platinum Rewards, and Signature credit cards with various benefits and cashback options.
How do I report a lost card?
Call 1.866.561.2848 for lost/stolen debit cards or 1.866.591.2912 for credit cards immediately to protect your account.
Reviews (4)
Chele Lee
Sep 19, 2021
Report
First off, I'm Smart,and realize and understand this is NOT A BANK. It is a CREDIT UNION. So these people complaining about transferring of money, need to do some research on where they're putting their money!! Holy hell!!!!
J. Mack
Nov 21, 2020
Report
Ive always heard it was a great bank and when I opened an account they seemed very nice. I was trying to set up the app and it wanted a security code but never emailed it to me. I called the bank and spoke with Robin and she quickly said that the systems were down. I explained Im able to get on the system just needed the code. She then tells me yeah its off and on... Her tone was extremely snarky and when asked for my account number, I couldnt find it and after 30 seconds of looking she rudely said why dont you just call back when you find it. So I told her I had the member
Jake Myers
Oct 11, 2019
Report
If I could leave a 0 star review I would. This place banks like it's 1950 still. You CAN NOT transfer money from a TVFCU Savings or Checking account to an outside checking account per their "policy". Had Melissa tell me I could if I opened a checking account, then as i was opening the accoubt a different lady tells I can't do it with a checking account either. Yet they allow you to transfer money between TVFCU accounts!?!?! ESL will be my bank from here on out. FU$* TVFCU
J.
Jul 20, 2019
Report
They were great when getting a loan but were horrible when a unique situation came up that I needed their assistance on. Nancy was combative, unjustly accusatory, unwilling to take the extra step to help and try to resolve this unique situation even after I satisfied her requests for proof. She was unpleasant, rude, and disrespectful, I will be pulling my business from this place and going elsewhere.
