HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom services and expenses for businesses to get them the most cost effective telecom solutions possible.
HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 300 years of experience in many facets of voice and data communications.
HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 300 years of experience in many facets of voice and data communications.
Services
Services
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HPA plans, designs and implements telecom and associated technology for its clients that improves the client's business processes and/or improves their cost structures. HPA can help you determine the best system and network for today's needs. HPA will analyze your business and develop solutions to improve or enhance your operation.
Telecom Management
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HPA provides an entire suite of telecom management options. From strategic planning to the daily management of problems and changes, HPA is a full service telecom management source. HPA becomes a member of your team and then we bring in our subject matter experts based on the particular issue that needs to be addressed.
Technology Advisor
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HPA Consulting Group provides Technology Advisory Services for all of our Clients' Voice, Data and Cloud Services. HPA can be your trusted Advisor, providing unbiased advice for all of your Telecom and Cloud Services. Since HPA can provide the services of over 150 Telecom and Cloud Vendors to our clients we can provide completely independent advice.
Contact Center Solutions
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HPA can manage all of your Contact Center requirements. HPA has experts that have managed large, multi-location centers. So, in addition to the technology issues, HPA knows the human factors involved in successful call center management. Contact Center technology can only be optimized if the human elements are considered and appropriately factored in.
Our Staff
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Tom Phelps - President, has been in the telecommunications industry for over 40 years. Tom has planned, implemented and managed many telecommunications projects that have resulted in greater profitability for the business operation through improved customer service and improved cost effectiveness of the operation.
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