Business Details
50+ Years
experience
Emergency
services
Expert Auto Glass Repair & Replacement in Manheim, PA
At Big Crack Auto Glass, we bring over 59 years of dedicated experience to the auto glass industry, prioritizing total customer satisfaction through personalized service. Our team of highly trained, Sika-certified technicians specializes in windshield repair and replacement, adhering strictly to Federal Motor Vehicle Safety Standards to ensure your safety and vehicle integrity. We pride ourselves on offering mobile services across Central Pennsylvania, combining technical expertise with a commitment to transparency and quality. Our founders, with decades of industry experience, established this business to emphasize customer-centric values over corporate metrics, ensuring every client receives professional, courteous service.From minor chip repairs to full windshield replacements, we guarantee our work with comprehensive warranties and prioritize clear communication throughout the process. Our locally owned and operated model allows us to maintain rigorous quality control while serving Lancaster, York, Harrisburg, Lebanon, and surrounding areas efficiently.
Services
Glass Replacement
Stone Chip Repair
Windshield Repair
Auto Glass Replacement
Mobile Service
Insurance Claims Assistance
PA Inspection Sticker Replacement
Resin Injection
Bull's Eye Repair
Star Repair
Details
- Year established: 1965
Highlights and features
- We offer over 59 years of experience in auto glass repair and replacement.
- Our team consists of Sika-certified technicians with nationwide recognition.
- We provide mobile service for windshield repairs and replacements.
- All repairs meet or exceed Federal Motor Vehicle Safety Standards.
- We guarantee our work with lifetime warranties on repairs and replacements.
Services
Glass Replacement
Our certified technicians replace windshields using high-quality urethane adhesives that meet FMVSS safety standards. Each installation includes a calculated drive-away time for adhesive curing, ensuring your vehicle's structural integrity. With over 59 years of combined experience, we guarantee durable, precise replacements backed by lifetime warranties.
Stone Chip Repair
We repair minor windshield chips and cracks up to quarter-sized using advanced resin injection. This process restores glass integrity and prevents damage expansion. Our technicians address bull's eye, star, and half-moon breaks, maintaining safety while preserving your windshield's clarity and structural strength.
Mobile Service
Our mobile units bring professional auto glass services directly to your location in Central Pennsylvania. Whether for repairs or replacements, this service minimizes disruption while maintaining the same rigorous quality standards as our shop-based work, ensuring convenience without compromising safety.
PA Inspection Sticker Replacement
We assist with Pennsylvania state inspection sticker replacements after windshield services. Our process includes preserving your old sticker for transfer and guiding you through the DMV's five-day replacement procedure, ensuring compliance with minimal vehicle downtime.
Insurance Claims Support
We streamline insurance claims for auto glass repairs, working directly with all major providers. Our team handles paperwork and verification, ensuring seamless coverage application while maintaining your right to choose our certified services.
People
Shannon Kimble
Owner
Shannon Kimble founded Big Crack Auto Glass after 30+ years in the industry, starting as a technician in 1992. Recognized nationally for expertise, he prioritizes personalized service and technical excellence, ensuring every repair meets strict safety standards.
Rodney Wilkinson
Lead Technician
Rodney Wilkinson brings extensive autoglass experience, including Safelite Autoglass leadership roles. His technical proficiency and customer-focused approach ensure precise repairs, earning industry awards and reinforcing our commitment to quality service.
Questions
What services does Big Crack Auto Glass offer?
We specialize in windshield repair, auto glass replacement, chip fixes, and mobile services across Central Pennsylvania. Our team handles insurance claims and PA inspection sticker replacements.
Do you provide mobile auto glass services?
Yes, our mobile units offer on-site windshield repairs and replacements in Lancaster, York, Harrisburg, Lebanon, and surrounding areas for your convenience.
What warranties do you offer?
We provide lifetime warranties on repairs and replacements, covering defects in materials and workmanship as long as you own your vehicle.
How quickly can you repair a windshield chip?
Most minor chip repairs take less than an hour, using resin injection to restore glass integrity without full replacement.
Will my insurance cover auto glass repairs?
We work with all major insurance providers. Most comprehensive policies cover repairs with no deductible, and we handle claims processing directly.
What if damage is in my driver's line of vision?
For safety reasons, we recommend full windshield replacement for cracks obstructing the driver's view, ensuring optimal visibility and structural protection.
Reviews (7)
William Keen
Sep 23, 2021
Report
Great job. Broke the rear window on my Super Duty. Called Big Crack because my local Ford dealer recommended them. Called on a Thursday afternoon and the truck was fixed and ready at 08:30 Friday morning. Prompt and courteous. Great job. Very pleased.
Kimberly Zern
Aug 30, 2021
Report
Big Crack Auto Glass was great! My car dealership and insurance company both recommended Big Crack for replacing the windshield in my 2021 vehicle after a stone cracked it. Scheduling and drop off were easy and their service was quick. Their staff was super friendly! They did a great job on my windshield replacement. I would total recommend them.
Robert Folz
Aug 04, 2021
Report
Positive:Professionalism,Quality
Theres a lot of places that have the ability to fix and/or replace windshields, but this is the company I would absolutely recommend. Quick, professional and extremely courteous and friendly. Replacing my windshield was the easiest, most pain free thing Ive done this week thanks to Big Crack. Nice job!!
Service:Replace windshield
Theres a lot of places that have the ability to fix and/or replace windshields, but this is the company I would absolutely recommend. Quick, professional and extremely courteous and friendly. Replacing my windshield was the easiest, most pain free thing Ive done this week thanks to Big Crack. Nice job!!
Service:Replace windshield
D. Calhoun
Jul 30, 2021
Report
Great experience at Big Crack Auto Glass!! While driving on the highway, a rock shattered the passenger side of our windshield. First we called a well known, nationally advertised company and thought we were calling one of the local facilities (was a local phone number) but call was routed to an out of state call center. We were told no appointments in our area until the middle of the next week. Big Crack Auto Glass replaced our windshield the next morning. They were courteous, professional, and the windshield is great with all the proper calibrations for our autos cameras. And they did all
Linda Smith
Jul 05, 2021
Report
This is a fantastic company!! They treated my finance very very well!! He needed to replace front windshield, when the tech didn't feel right about the window he was going to install, he went and got another window that was better for his vehicle! He was very pleased!! They are a great group of technicians tanning care of you and your vehicle!!
Ashley
Apr 19, 2021
Report
Side window broke and needed replaced. Company was able to get me in quickly and work was completed earlier than expected. Unfortunately due to aftermarket products I had an issue with the window shortly after. Company was able to get me in at a convenient time and worked to rectify the situation for me right while I waited. Less than 1 hr in and out. Office was pleasantly decorated which you don't often see with very comfortable seating (big plus if you are waiting). Really made it feel like home. I was told to make myself at home and enjoy coffee while I waited. (Which I later was even asked
B. M. K.
Feb 14, 2021
Report
I only keep liability on my cars, so when a rock hit my windshield I was forced to pay out of pocket. I contacted Safelite however the quote was too much. So I decided look for other options. I came across a Big Crack by doing a Google search. I called and let them know the make and model of my car and they gave me a quote right over the phone. The price quote was half the cost of Safelite. I scheduled the appointment, they came to my work and replaced the windshield. I was very happy with the service and got the same quality of work for half the price.
