Business Details
17 Years
experience
Trusted IT Staffing for Managed Service Providers
Bowman Williams has been the leading staffing authority for IT Managed Service Providers (MSPs) since 2009. Our team specializes in aligning MSPs with vetted professionals who possess proven experience in SLA-driven environments, utilizing RMM and PSA tools like ConnectWise and Kaseya. With over 900 MSP clients and a 70% annual repeat business rate, we prioritize understanding each clients unique technical stack, customer service philosophy, and company culture to ensure long-term hires.Our three-step technical assessment process, 90-day guarantee, and proprietary network of 16,000+ MSP professionals guarantee efficient, risk-mitigated placements. As thought leaders in MSP hiring trends, we empower growth strategies through tailored recruitment models, reference checks, and onboarding support. Our commitment to client satisfaction is reflected in testimonials from industry leaders who credit our team with accelerating their scalability and operational success.
Services
IT Staffing
MSP Recruitment
Technical Assessments
Candidate Screening
Onboarding Support
Salary Benchmarking
Reference Checks
Offer Negotiation
Guaranteed Placements
Market Intelligence
Details
- Year established: 2009
Highlights and features
- We specialize in MSP staffing with 15+ years of industry experience.
- Our network includes 16,000+ pre-vetted MSP professionals nationwide.
- We guarantee 90-day placement satisfaction with free replacement options.
- Our three-step technical assessment ensures precise skill and culture alignment.
- 70% of clients return annually for our proven recruitment methodology.
What people say
Highly skilled professionals
Seamless operations
Exceptional client care
Swift onboarding
Long-term retention
Services
IT Staffing
Bowman Williams specializes in placing IT professionals within Managed Service Providers (MSPs). Our candidates possess hands-on experience in SLA-driven environments, utilizing RMM and PSA tools like ConnectWise and Kaseya. We ensure rapid deployment of technicians who align with client technical stacks and company culture, reducing onboarding time and increasing retention rates through rigorous vetting processes.
Technical Assessments
Our three-tiered technical evaluation process identifies candidates with proven expertise in SMB technologies. Assessments cover RMM/PSA proficiency, troubleshooting capabilities, and client-facing communication skills. This ensures every candidate meets the specific technical requirements of MSPs while maintaining the ability to support multiple unstandardized environments simultaneously, guaranteeing immediate productivity upon placement.
Onboarding Support
We provide comprehensive onboarding assistance to ensure new hires assimilate smoothly into client teams. Our process includes pre-employment preparation, documentation management via DocuSign, and post-placement follow-up. This structured approach minimizes ramp-up time, accelerates utilization rates, and increases the likelihood of long-term employee retention through strategic alignment with company culture and technical workflows.
Market Intelligence
Our quarterly salary guides and market reports deliver actionable data on MSP hiring trends. The 2023 MSP Salary Guide benchmarks compensation across 32 job titles, analyzing remote vs. local hiring costs and skill set differentials. Clients receive exclusive updates on emerging talent pools, enabling data-driven decisions for competitive compensation packages and strategic workforce planning in evolving technology landscapes.
Guaranteed Placements
Every hire comes with a 90-day guarantee period to protect client investments. If a candidate leaves or is terminated within this timeframe, we provide a free replacement at no additional cost. This assurance reflects our confidence in the quality of our vetted professionals and commitment to delivering long-term staffing solutions that directly contribute to client business growth and operational stability.
People
John Davenjay
CEO
John Davenjay founded Bowman Williams in 2009 after managing operations at a Maryland-based MSP. His firsthand experience with MSP staffing challenges led to creating a niche recruitment model focused exclusively on IT service providers. He drives strategic growth while maintaining industry thought leadership through quarterly market insights.
Mollie Uphoff
Mollie Uphoff specializes in placing MSP technicians with proven SLA-driven experience. Clients praise her ability to understand technical requirements and deliver candidates who exceed expectations. Her follow-through and client care ensure seamless hiring processes for MSPs across multiple geographic regions.
Matthew Christopher
Matthew Christopher has facilitated critical hires for Proactive Technology Group, demonstrating exceptional alignment with client needs. His personalized approach combines technical assessment expertise with cultural fit evaluation, resulting in long-term placements that directly contribute to client business scalability and client satisfaction metrics.
Questions
What MSP roles do you specialize in placing?
We place technicians, engineers, sales professionals, and leadership roles across all MSP functions, including 32+ job titles detailed in our salary guide.
How quickly can you provide candidate resumes?
Most MSPs receive resumes within 24-72 hours after kickoff calls, with interview scheduling assistance included in our service.
Do you offer remote staffing solutions?
Yes, we provide both local and fully remote MSP professionals, with compensation analysis comparing geographic hiring cost differentials.
What technical assessments do candidates undergo?
Candidates complete three tiers of evaluation: technical interviews, RMM/PSA proficiency tests, and client-facing communication assessments.
Is there a guarantee period for placements?
All hires include a 90-day guarantee period with free replacement options if candidates leave or underperform.
How do you ensure culture fit for MSPs?
Our process evaluates technical skills alongside cultural alignment through multitouch interviews and reference checks focused on workplace behavior.
Reviews (5)
Robert Garrison
Jan 28, 2022
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Positive:Professionalism,Quality,Responsiveness
Bowman Williams was absolutely fantastic at finding me a new opportunity. Matthew Christopher and Lyle are both legendary members of the team and will do everything they can to find you the best success. Thanks for everything you've done for me Bowman!!
Bowman Williams was absolutely fantastic at finding me a new opportunity. Matthew Christopher and Lyle are both legendary members of the team and will do everything they can to find you the best success. Thanks for everything you've done for me Bowman!!
Alex
Dec 28, 2021
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I had been with the same company for around 10 years and decided it was time for a change. I utilized multiple services for my job search, but Bowman Williams came through 200% above the rest! They treated me like a person, not a product. And the company they placed me with was far beyond my expectations. It was a wonderful experience working with both Emilee and Mark during this process. BW feels modern, smart, and efficient. Thanks again for all your help!
Raymond Cancel
Dec 15, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Bowman Williams has worked with me patiently over several years until they found the perfect fit for me. Emilee was very responsive and fought to get me exactly what I needed to feel comfortable signing on the dotted line.
Bowman Williams has worked with me patiently over several years until they found the perfect fit for me. Emilee was very responsive and fought to get me exactly what I needed to feel comfortable signing on the dotted line.
Gregory Hutchinson
Dec 04, 2021
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I got tired of reaching out to companies and applying, so I reached out to Bowman Williams. Within a week, Derald Cook and Sam Bernacchi had several interviews lined up for me. Within 2 weeks of meeting with them, I had accepted an offer. I was incredibly satisfied with my interactions. The two I mentioned above were very professional, but also felt very personal. It was great to work with them and it truly felt like they cared about me.
Tony Glasco
Nov 18, 2021
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Derald and Lyle worked me and my NEW EMPLOYER to get all of the interviews setup. Derald was my point of contact on this opportunity and he was able to give me the details on the position upon first contact and after communication with Lyle and the HR manager, he answered all of my questions. The process of the post-interview(s) was very smooth and I was in communication with Derald and Lyle through the whole way. If I had a question about anything in the process, they were quick to respond and get an answer for me. I want to thank Bowman Williams for the quality of professionals they acquire
