Business Details
Trusted Optometry Practice Management Software in Austin, TX
At Crystal Practice Management, we specialize in delivering comprehensive, cloud-based practice management software tailored specifically for optometrists. Our platform integrates essential tools such as electronic health records (EHR), revenue cycle management, patient portals, and automated scheduling to streamline office operations. Designed with input from industry professionals, our system offers over 300 customizable medical record templates, ensuring flexibility to meet diverse clinical needs. We prioritize seamless transitions for practices migrating from other EHR systems, supported by dedicated onboarding specialists. Our software integrates with leading ophthalmic equipment and third-party services like Apex and VSP, enhancing efficiency through automated claims submission and inventory management.With 24/7 access from any device, our cloud solution removes geographical and technological barriers while maintaining robust security protocols. Our team provides five-star technical support and personalized training to ensure practices maximize the platform's capabilities. Backed by industry certifications including ONC Health IT certification, we combine innovation with affordability to deliver value-driven solutions. Client testimonials highlight our software's intuitive design, customizable features, and exceptional customer service. As a trusted partner in optometric practice management, we remain committed to evolving our technology to meet the dynamic needs of eye care professionals.
Services
Practice Management
Electronic Health Records
Revenue Cycle Management
Patient Portal
Automated Scheduling
Highlights and features
- ONC-certified software ensuring compliance with federal standards
- Over 300 customizable medical record templates for diverse clinical needs
- Seamless integrations with ophthalmic equipment and third-party services
- 24/7 cloud access from any device with enterprise-grade security
- Five-star technical support and personalized onboarding assistance
Associations and certifications
- ONC Health IT
What people say
Customizable medical records
Integrated online scheduler
Seamless data migration
Five-star technical support
24/7 cloud access
Services
Practice Management
Our comprehensive practice management software streamlines optometric office operations through integrated tools for scheduling, billing, and inventory tracking. The platform supports multi-doctor practices with drag-and-drop appointment features, automated rescheduling, and real-time room assignment tracking. Customizable workflows reduce administrative burdens while maintaining compliance with healthcare regulations.
Electronic Health Records
ONC-certified electronic health records system designed specifically for optometric practices. Features include 300+ customizable templates, seamless data migration from legacy systems, and integration with diagnostic equipment. The cloud-based platform ensures secure access to patient records from any location while maintaining HIPAA compliance through advanced encryption protocols.
Revenue Cycle Management
End-to-end revenue cycle management solution with electronic claims submission to major payers including VSP and Apex. Automated routing slips track patient encounters from check-in to payment collection, reducing billing errors and accelerating reimbursement. The system generates detailed financial reports for practice performance analysis.
Patient Portal
Secure patient portal enabling self-scheduling, digital form completion, and appointment reminders. Patients receive automated notifications for recalls and follow-ups while maintaining privacy controls over their health information. The portal integrates with practice workflows to reduce administrative overhead.
Automated Scheduling
Advanced scheduling system with customizable appointment types and real-time availability updates. Features include waitlist management, automated rescheduling for cancellations, and room assignment tracking. The intuitive interface supports both staff and patient-initiated scheduling through web and mobile platforms.
People
Laurie Sorrenson
Optometrist
Dr. Sorrenson, an FAAO-certified optometrist, has been a CrystalPM user since its inception. She specializes in clinical consulting and technology implementation for eye care practices across the United States.
Dr. Michelle Ahumada
Practice Owner
Dr. Ahumada founded her private optometry practice five years ago and selected CrystalPM as her practice management solution. She focuses on pediatric optometry and community eye health initiatives in Texas.
Questions
What features does Crystal's software include?
Our platform offers practice management tools, EHR, revenue cycle management, patient portals, automated scheduling, and inventory tracking with ophthalmic equipment integrations.
Is the software customizable for different practice needs?
Yes, we provide over 300 customizable medical record templates and allow configuration of workflows, appointment types, and inventory management systems.
How does billing integration work?
Our system connects with Apex, Trizetto, Waystar, and VSP for direct electronic claims submission and includes automated routing slips for complete billing tracking.
What support options are available?
We offer personalized onboarding, five-star technical support, and training resources including live assistance and documentation libraries.
Is data secure in the cloud platform?
Yes, we implement enterprise-grade security measures including encryption, access controls, and regular security audits to maintain HIPAA compliance.
Can the software integrate with existing equipment?
Our system supports integrations with major ophthalmic diagnostic equipment and third-party services through comprehensive machine integration capabilities.
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Reviews (5)
Shawn Hughes
Jan 27, 2022
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I.T. provider here, assisting a client with migration to Crystal. First let me say, the security practices of most EHR practice mgt software providers, that are serving individual practices in Dental, Optical, Chiropractic care, are in the dark ages, lacking data/code separation and Least Privilege. On first review, Crystal appears much better, as it appears to be a proper client/server application. However, during migration, their support staff pushed my clients entire database up to their support offices via FTP. For non techs, FTP is an old File Transfer Protocol that uses clear-text authentication
Michael Pote
Sep 22, 2021
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We are trying to move off of Crystal because we now have three locations and need a cloud-based system. I have been calling their support line for two weeks to assist with this transition and cannot get any help.
Lynne Martin
Jan 06, 2021
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We have had Crystal since soon after they opened and were with them through many years of growth. Especially noteworthy have been the changes that have been addressed and implemented in a timely fashion as healthcare issues have changed. In the beginning, it was easier to call in for tech support, but we have learned that it is now best to communicate by email. We also find that emergency tech support is always there quickly, whereas less important issues seem to be prioritized. We love Crystal; thank you for many years of making the transition from paper to EMR & Office billing as painless as
First Eye Care
Oct 06, 2019
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When your software goes down expect tech support wait to be 3 to 7 hours before a live person returns your call. Good software when it's up and running but the corporate management of the company has failed its customers by not scaling their tech support properly.
Nicole S.
Aug 31, 2019
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From an end patient perspective, the app is terrible. It looks like something from 10-15 years ago. The date time is not accurate based on my provider so messages sent do not have the correct time. My provider address is listed so the time should match. I tried to create my own password, followed the directions and it just hung, literally for an hour before I closed the window after no response. I figured it out on my own. It was because special characters are not allowed but the instructions do not say that, instead the site glitches. The site just doesn't match the quality of my provider. It
