First Call Heating & Cooling

Business Details

50+ Years

experience

Emergency

services

Your Trusted HVAC Partner in Portland

Since 1939, First Call Heating & Cooling has been a trusted name in Portland's HVAC industry, dedicated to delivering reliable heating, cooling, and indoor air quality solutions. Our family-owned business combines decades of technical expertise with a commitment to integrity, ensuring every service call prioritizes customer satisfaction. We specialize in residential HVAC installation, repair, and maintenance, backed by certifications from the Better Business Bureau and partnerships with ENERGY STAR and the Energy Trust of Oregon.

Our team of licensed, bonded, and insured technicians serves the Greater Portland area with 24/7 emergency support, emphasizing energy-efficient systems and sustainable practices. With over 85 years of local experience, we focus on extending equipment longevity through preventive maintenance plans while offering flexible financing options for system upgrades. Our reputation for transparent communication and proven performance has made us a generational choice for homeowners seeking dependable climate control solutions.

Services

Furnace Repair Air Conditioning Installation Heat Pump Maintenance Ductless System Services Indoor Air Quality Solutions

Details

Year established: 1939

Highlights and features

We offer 85+ years of combined HVAC expertise in the Portland market
Our team holds BBB accreditation and ENERGY STAR partnership status
24/7 emergency service available across the Greater Portland area
We partner with Energy Trust of Oregon for energy-saving incentives
Customer testimonials highlight consistent 5-star service quality

Associations and certifications

Better Business Bureau

What people say

Professional and courteous Efficient and friendly Knowledgeable technicians No pressure sales Prompt service

Website

Update Listing

Services

Furnace Repair

Our certified technicians provide comprehensive furnace repair for gas, oil, and electric systems. We diagnose and fix ignition issues, thermostat malfunctions, and heat exchanger problems while explaining each step of the process. Emergency repairs are available 24/7 with upfront pricing and warranty-backed parts.

Air Conditioning Installation

We install central, ductless, and heat pump cooling systems tailored to Portland's climate. Our process includes load calculations, equipment selection from trusted brands like Carrier, and NATE-certified installation. We ensure proper refrigerant charging and airflow optimization for maximum efficiency.

Heat Pump Maintenance

Regular maintenance extends heat pump longevity and efficiency. Our technicians clean coils, check refrigerant levels, inspect electrical components, and test defrost cycles. Annual tune-ups help maintain manufacturer warranties and prevent seasonal breakdowns in Oregon's variable climate.

Indoor Air Quality Solutions

We offer whole-home air purifiers, HEPA filtration systems, and humidity control solutions. Our IAQ specialists assess ventilation needs and install UV sanitizers to reduce allergens. These systems address Portland's seasonal pollen and wildfire smoke concerns while improving respiratory health.

Ductless Heating

Our ductless system installations provide zoned heating for additions or homes without ductwork. We handle multi-zone setups with wall-mounted units and smart thermostats. The process includes proper line set installation and refrigerant charging to ensure quiet, efficient operation in Oregon winters.

Questions

What HVAC services do you offer in Portland?

We provide furnace repair/installation, AC services, heat pump maintenance, ductless systems, and indoor air quality solutions across the Greater Portland area.

Are you available for emergency HVAC repairs?

Yes, our 24/7 emergency service responds to heating and cooling crises with same-day availability for urgent system failures.

Do you service all HVAC brands?

Our technicians work with all major brands including Carrier, Mitsubishi, and both gas and oil-based systems for comprehensive HVAC care.

What financing options are available?

We offer flexible financing plans through approved lenders for qualifying HVAC replacements and major repairs to ease budget concerns.

How can I improve indoor air quality?

We recommend whole-home air purifiers, HEPA filters, and humidity control systems tailored to Portland's environmental factors like wildfire smoke and seasonal allergens.

What areas do you service?

We serve Portland, Beaverton, Gresham, Hillsboro, Lake Oswego, Oregon City, Tigard, Vancouver, West Linn, and surrounding communities.

Reviews (6)

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Katie Hodgin

Jan 08, 2022 Report

We've used First Call for 5 years since we moved into our home. Had an emergency and the fire department said no heat until we could get it checked. They got a tech out the next day, less than 24 hours without heat in winter was a huge blessing for this momma. Everyone I spoke to was polite and helpful including the after hours person. Thanks first call!!

Don Falk

Dec 15, 2021 Report

In a time of dire need, all the people that we dealt with at First Call were outstanding. Justin,in sales, did a thorough job of outlining what would be the best options for our situation without overselling. And, he followed up with us after the job was completed to make sure we felt comfortable with the operation of the new furnace. Jason and Kurt did a wonderful job on the installation. They were very experienced. Calls to the office were politely and efficiently handled by Diane in the Installation area, and by Victoria and Samantha in billing. What a great team of Professionals to work with

Tena V.

Sep 24, 2021 Report

First Call is the best. They respond very quickly and get someone out right away without charging an emergency or urgent fee. They were very accommodating of my personal preference for them so send the same tech as the diagnostic call.
Daniel was my tech. So polite, just so nice and respectful to me, a senior citizen. Daniel went above and beyond, by securing a couple of loose boards for me that were not part of the furnace maintenance call. You have a good employee there and he is a credit to your company. First Call Heating and Daniel provide exemplary service and I would recommend them when

Teresa Keller

Aug 16, 2021 Report

We have done business with First Call for a couple of years, and each time they have always done excellent work with professional employees. We were so impressed when all 5 of the employees arrived, and with all that was required to install a new furnace and a/c unit they coordinated their work and everything went so smoothly. They finished within the amount of time the salesperson set up for the job. They also have a call center for customers after theyre closed for the day. This company has been around for a long time and will be there when or if I have a problem. The salesperson listened

Ken Whiting

Jul 02, 2021 Report

This is a little late in coming, but better late than never. I had First Call replace my entire heating and air system in July 2019. They did a great job and we've been happy with the system and their following-up for servicing. I had to contact them last week as I noticed that the heat pump stopped working late in the afternoon last Tuesday. Yes, the day that it was 99 in McMinnville. I spoke with Clint early Wednesday morning, he listened to me and then had a repairman (Harvey) out to my house just before 9am. It took Harvey about 45 minutes to locate the problem and fix it. Turned out to be

Stephanie

Jun 21, 2021 Report

I was blown away by Nick's expertise and ability to troubleshoot. Another company had tried and failed to fix my AC; their recommendation was to switch to ductless air. I might choose to do that sometime in the future, but I just don't have the $13,000 to go with that option. I decided to call First Call for a second opinion and I'm so happy that I did! Nick took the time to listen to the symptoms of the problem and was able to identify a solution that the other company had missed. He was thorough, kind, and explained his process as he went along. Nick also changed my air filter free of charge