Business Details
24 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted Disaster Restoration Partner in Central Florida
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida since 2002. As a Certified General Contractor and Licensed Mold Remediator in Florida, we specialize in water damage restoration, fire damage remediation, mold removal, and disaster planning. Our team of certified professionals provides 24/7 emergency services across Flagler, Volusia, Seminole, Orange, and Brevard counties, prioritizing rapid response and accurate timelines.We maintain partnerships with insurance adjusters to streamline claims processes while delivering empathetic, client-focused solutions. Our commitment to community involvement and adherence to American Express Blue Box Values ensures ethical service delivery. With over two decades of combined industry experience, we guarantee satisfaction through comprehensive restoration from initial assessment to final repairs.
Services
Water Damage Restoration
Flood Damage Cleanup
Fire Damage Restoration
Mold Removal
Sewage Cleanup
Disaster Planning
Details
- Year established: 2002
Highlights and features
- 24/7 emergency response with certified technicians
- Accurate project timelines guaranteed
- Direct coordination with insurance adjusters
- Certified mold remediation specialists
- Community-focused family-owned operation
Associations and certifications
- Certified General Contractor (Florida)
- Licensed Mold Remediator (Florida)
- IICRC S500 Certified
What people say
24/7 emergency response
Professional technicians
Insurance coordination
Thorough mold remediation
Accurate timelines
Services
Water Damage Restoration
Our certified technicians provide rapid water extraction and structural drying using industrial-grade equipment. We handle all damage levels from minor leaks to catastrophic flooding, preventing mold growth through advanced moisture detection and dehumidification techniques. Our insurance-approved processes ensure seamless claims processing.
Mold Removal
Professional mold inspection and removal services using containment protocols and HEPA filtration systems. We identify moisture sources, perform air quality testing, and implement permanent solutions for residential and commercial properties. Our licensed specialists follow strict safety standards for complete spore elimination.
Fire Damage Restoration
Comprehensive fire and smoke damage recovery including soot removal, odor elimination, and structural repairs. We use thermal fogging and ozone treatments to restore habitability while coordinating with insurance providers for expedited claims processing and complete property restoration.
Sewage Cleanup
Emergency sewage backup response with biohazard decontamination and EPA-compliant waste disposal. Our team follows OSHA safety protocols for contaminated water extraction, structural drying, and antimicrobial treatment to prevent health risks and restore safe living environments.
Disaster Planning
Customized disaster mitigation strategies for businesses and homeowners. We develop comprehensive response plans covering flood, fire, and storm scenarios, including risk assessments, emergency protocols, and rapid recovery procedures to minimize future damage impacts.
People
Ken Poulin
Owner
Certified General Contractor with 20+ years in disaster restoration. Former American Express executive who established First Response in 2002. Specializes in insurance coordination and complex damage remediation while maintaining ethical business practices.
Anne-Marie Poulin
Owner
Licensed Mold Remediator and business co-founder. Oversees insurance documentation processes and client relations. Implements American Express Blue Box Values in daily operations while ensuring compliance with industry safety standards.
Wade Bernosky
General Manager
Emergency response specialist with 15 years of operational leadership. Manages daily restoration projects and technician training programs. Focuses on process optimization and maintaining OSHA-compliant safety protocols across all service locations.
Questions
What emergency services do you offer?
We provide 24/7 water extraction, mold remediation, fire damage restoration, sewage cleanup, and storm damage response with immediate technician dispatch.
Do you work with insurance companies?
Yes, we coordinate directly with insurance adjusters for claims documentation, damage assessment, and streamlined reimbursement processes.
What areas do you service?
We serve all of Central Florida including Flagler, Volusia, Seminole, Orange, and Brevard counties.
Are your technicians certified?
Our team includes Certified General Contractors, Licensed Mold Remediators, and IICRC S500 trained professionals.
How quickly can you respond to emergencies?
Our average response time is under 30 minutes for all 24/7 emergency calls across our service areas.
Videos
Reviews (4)
Mary Jane Hurst
Nov 05, 2021
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Positive:Professionalism,Punctuality,Responsiveness
Very polite, professional, and knowledgeable. Responded promptly and efficiently to assess unexpected issues discovered during a remodel. Highly recommend!
Service:Remodeling
Very polite, professional, and knowledgeable. Responded promptly and efficiently to assess unexpected issues discovered during a remodel. Highly recommend!
Service:Remodeling
Anthony Arrigo
Aug 26, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
What a great team to work with, Excellent and professional and just an over all job well done, I would highly recommend this group for fast and reliable service . Great Job First Response Disaster Team
Service:Mold removal
What a great team to work with, Excellent and professional and just an over all job well done, I would highly recommend this group for fast and reliable service . Great Job First Response Disaster Team
Service:Mold removal
James Ellis
Aug 14, 2021
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Positive:Punctuality,Quality,Responsiveness
We had a wonderful experience with FRDT. They were the only company who answered the phone when we needed water damage cleanup during the middle of the night in Port Orange, Florida.
Service:Water damage cleanup
We had a wonderful experience with FRDT. They were the only company who answered the phone when we needed water damage cleanup during the middle of the night in Port Orange, Florida.
Service:Water damage cleanup
Fred Phillips
May 11, 2018
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They are awesome especially Jill I never thought she would be able to get my uncle's brains off the dining room wall.
