Business Details
50+ Years
experience
Your Trusted Partner for Financial Solutions in Kenton, OH
Founded in 1969, Quest Federal Credit Union has grown from a small employee-based credit union to a $190 million asset institution serving Hardin, Logan, and Wyandot Counties. Our member-owned cooperative model prioritizes community impact over shareholder profits, offering innovative financial products and personalized service. With six branches, 24/7 digital banking, and a commitment to financial education through programs like Banzai Direct, we empower members to achieve their goals.Our leadership team brings decades of local expertise, having expanded services from basic savings accounts to comprehensive lending and investment solutions. Federally insured and rooted in the 'people helping people' philosophy, we combine technological advancements with personalized support to meet evolving member needs.
Services
Personal Loans
Mortgages
Credit Cards
Student Loans
ATM Network
Details
- Year established: 1969
Highlights and features
- We're a member-owned cooperative focused on community benefit, not shareholder profits
- We offer free financial education programs through Banzai Direct and Classroom initiatives
- Our local leadership team has 25+ years of combined experience in community banking
- We provide access to 30,000+ fee-free ATMs nationwide through multiple networks
- Our mobile banking app enables 24/7 account management with real-time updates
Associations and certifications
- National Credit Union Administration (NCUA)
Services
Personal Loans
Our personal loans provide flexible financing solutions for everyday needs, debt consolidation, or unexpected expenses. Available with competitive interest rates and fixed terms, these unsecured loans offer quick approval processes and immediate fund availability. Designed for members seeking financial flexibility without collateral requirements, our personal loans feature transparent fee structures and customizable repayment options.
Mortgages
We offer comprehensive mortgage solutions for home purchase, refinance, or equity access needs. Our lending experts provide personalized guidance through the entire home financing process. With competitive rates, flexible down payment options, and local decision-making, our mortgage services support first-time buyers and experienced homeowners across our service area.
Credit Cards
Our credit and debit card products combine security features with member benefits, including fraud protection and global acceptance. The CU Rewards Visa program offers cashback incentives while maintaining low-interest rates for balance transfers. Cardholders enjoy 24/7 fraud monitoring, mobile wallet integration, and easy activation through our secure digital platforms.
Student Loans
We provide private student loans and consolidation options for educational financing needs. Our programs support undergraduate and graduate students with competitive rates and flexible repayment terms. Through partnerships with educational institutions, we offer financial literacy resources and personalized counseling to help borrowers manage education-related debt responsibly.
ATM Network
Our members gain access to over 30,000 surcharge-free ATMs nationwide through NYCE, CO-OP, and Alliance One networks. This extensive network ensures convenient cash access while traveling or away from branch locations. Mobile banking integration allows real-time balance checks and location-based ATM searches through our dedicated mobile applications.
People
Matthew Jennings
Chief Executive Officer
Leading Quest since 1997, Matthew has overseen asset growth from $17.5M to over $190M while expanding branch locations from one to six across three counties.
Tammy Sherman
Chief Operations Officer
With 20+ years of experience, Tammy manages daily operations across all six branches, ensuring high service standards and member satisfaction through effective branch oversight.
Paige Wallace
Chief Finance Officer
Paige provides strategic financial leadership, utilizing extensive credit union expertise to guide executive decisions and maintain sound fiscal management practices across the organization.
Andrea Good
Chief Compliance Officer
Andrea ensures regulatory compliance through comprehensive policy development and oversees lending operations with a focus on maintaining ethical standards and procedural integrity.
Brian Sprang
Chief Information Officer
Brian leads technology strategy, implementing secure digital banking solutions and maintaining Quest's information systems infrastructure to support modern financial service delivery needs.
Questions
Who is eligible to join Quest Federal Credit Union?
Membership is open to anyone living, working, worshiping, or attending school in Hardin, Logan, or Wyandot Counties, Ohio.
What digital banking services do you offer?
We provide mobile banking apps for iOS and Android, online account management, mobile check deposit, and 24/7 transaction monitoring through MoneyMobile by MX.
How do I apply for a loan?
Complete loan applications online through our secure portal, visit any branch location, or contact our lending specialists directly for personalized assistance.
What community initiatives do you support?
We actively support local education programs, youth activities, and charitable organizations through donations, sponsorships, and employee volunteerism across our service area.
Where can I find fee-free ATMs?
Access 30,000+ surcharge-free ATMs nationwide through our NYCE, CO-OP, and Alliance One network partnerships, with locations searchable via our mobile app.
Reviews (2)
Bunny V.
Jul 09, 2018
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I adore using Quest as a bank. The tellers are always friendly and polite. They will go above and beyond to accommodate whatever needs we present them with, and I won't be going anywhere else anytime soon.
Charles Shotwell
Jun 23, 2017
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Been a member for several years and they have always taken good care or me. I have moved to TN, seven years ago and refused to give up this bank. THANKS for your service Quest.