Smart Appliance Inc

Business Details

Trusted Appliance Repair & Installation Services

Smart Appliance Inc is a family-owned business based in Upton, Massachusetts, dedicated to providing exceptional appliance repair, sales, and installation services across the Greater Boston area. Our commitment to quality workmanship and customer satisfaction is reflected in our 6-month warranty on all repairs, which exceeds industry standards. We utilize National Appliance Blue Book Pricing to ensure transparent and competitive rates while maintaining extensive inventory partnerships for efficient service. Our technicians undergo rigorous training, factory certification, and background checks to deliver reliable solutions for both residential and commercial clients. We prioritize environmental responsibility by ensuring appliances are worth repairing before replacement, reducing landfill waste.

With decades of combined experience in diagnosing complex appliance issues, our team combines technical expertise with personalized service to treat every customer like family. Our service call rates are the lowest in the industry and fully credited toward repair costs. We specialize in repairing vintage appliances dating back to the 1900s as well as cutting-edge smart technology models. Our comprehensive approach covers installation, maintenance, and repair of all major brands and models, including refrigerators, washers, dryers, and commercial units. This combination of technical proficiency, ethical practices, and customer-centric values establishes us as a trusted partner for all appliance needs in the region.

Services

Refrigerator Repair Dishwasher Repair Oven Repair Washer Repair Dryer Repair Appliance Installation Vintage Appliance Repair Commercial Unit Service Smart Technology Support Emergency Appliance Maintenance

Highlights and features

We are family-owned with deep local market knowledge in Greater Boston.
Our 6-month parts and labor warranty exceeds industry standards.
Technicians undergo factory certification and extensive background checks.
We use National Appliance Blue Book Pricing for transparent rates.
Environmental commitment ensures appliances get second chances before replacement.

Website

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Services

Refrigerator Repair

We repair all refrigerator types including smart models and vintage units. Our technicians diagnose cooling issues, compressor failures, and ice maker problems using factory-certified methods. With extensive parts inventory and diagnostic tools, we complete repairs efficiently while explaining solutions to customers.

Dishwasher Repair

Our specialists fix dishwasher leaks, drainage issues, and control panel malfunctions. We service both residential and commercial models, ensuring proper water pressure and detergent dispenser functionality. Each repair includes testing cycles to verify complete operation before finalizing service.

Appliance Installation

We provide professional installation for new appliances, including leveling, electrical connections, and water line setup. Our team ensures proper functionality and explains features to customers. Installations follow manufacturer guidelines to maintain warranty validity and operational efficiency.

Vintage Appliance Repair

Specializing in pre-1980s appliances, we restore functionality while preserving original components. Our technicians understand unique mechanical systems in older models and source period-appropriate replacement parts when necessary. This service extends appliance lifespan while maintaining historical integrity.

Commercial Unit Service

We maintain and repair commercial laundry and kitchen equipment with minimal downtime. Our technicians handle heavy-use machines in restaurants, laundromats, and office kitchens. Service includes wear-and-tear assessments and preventive maintenance recommendations to optimize business operations.

Questions

What areas do you service?

We serve the entire Greater Boston area, including residential and commercial locations.

Do you repair vintage appliances?

Yes, we specialize in repairing vintage appliances dating back to the 1900s.

What warranty do you offer?

We provide a 6-month warranty on all repairs, exceeding standard industry coverage.

Are your technicians certified?

All technicians are factory-certified and undergo background checks and drug screenings.

How are your pricing rates determined?

Rates follow National Appliance Blue Book standards for transparent, competitive pricing.

Do you offer installation services?

Yes, we provide professional installation for all major appliance brands and models.

Reviews (5)

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Igor Valdman

Jul 21, 2021 Report

Smart Appliance's repair service was perfect. Phillip is an incredibly knowledgable, punctual and courteous professional with the focus above all on customer needs. He ran thorough diagnostics to identify problems with our refrigerator, freezer, and wine cooler. Laid out possible solutions with all pros and cons, prioritizing quality, reliability and cost efficiency. Promptly found replacement parts and fixed all the problems. Results lots of money and time saved, great service, great customer experience. Highly recommend.

Tatiana N.

May 17, 2021 Report

This is a long overdue review - we have been getting the help from Smart Appliance for years! Phil is very knowledgeable, extremely responsive and very inventive. Not only did he fix every issue we had, but also improved the factory design for our brand new Samsung fridge. So if something breaks and you think you need to replace it, call Phil first, he can likely repair it for you!

Mike Catalfano

Apr 14, 2021 Report

Positive:Professionalism,Quality,Value
Phil was very prompt, courteous and professional. He's obviously extremely knowledgeable. I would highly recommend him.
Service:Repair refrigerator / freezer

Tara Colins

Jul 24, 2020 Report

Phil was absolutely amazing. He called me right after my initial call. Was able to schedule an appointment to come out and see my refrigerator. I truly appreciated his professionalism and how he did not want to charge anything more than what he had to. They will be the go to appliance repair for the house appliances from now on. Highly highly recommend!! Everything was done in a timely and efficient manner.

Kate Ratner

Nov 15, 2019 Report

Outstanding service, helpful advice, thoughtful approach, job done right! We had a hard time choosing a dishwasher based on online ratings, reviews, and descriptions. We also have rather complicated installation situation mainly because its very tight corner space and previous dishwasher wasnt installed properly for both water and electrical connections. We received a great advice on dishwasher options from Filipp, our appointment was scheduled for a date 2 days after delivery, Filipp did not only overcome all our kitchen layout challenges but also fixed 2 more other unrelated issues lingering