Business Details
Your Trusted Ford Dealership in Ravena, NY
At Crossroads Ford, we are committed to providing an exceptional automotive experience for drivers in the Albany, New York area. Since our establishment, we have prioritized personalized service, ensuring every customer receives one-on-one attention throughout the vehicle selection and purchasing process. Our team of knowledgeable professionals is dedicated to helping clients find vehicles that perfectly match their lifestyle needs, whether they're seeking the latest Ford models or reliable pre-owned options. We maintain rigorous quality standards for all our inventory, including Certified Pre-Owned vehicles that undergo extensive inspections.Our service department employs skilled technicians who provide comprehensive maintenance and repair solutions specifically tailored to Ford vehicles. Recognized with Ford's prestigious President's Award three times, we continually strive to uphold the highest levels of customer satisfaction through transparent pricing, accurate information, and community-focused initiatives that support local causes in Ravena, New York.
Services
New Vehicle Sales
Used Vehicle Inventory
Service Department
Parts Department
Financing Options
Certified Pre-Owned Vehicles
Vehicle Maintenance
Ford Accessories
Test Drive Scheduling
Online Quote Requests
Highlights and features
- We provide personalized one-on-one vehicle selection assistance throughout the entire process
- Our Certified Pre-Owned vehicles undergo rigorous multi-point inspections for quality assurance
- Award-winning service recognized with Ford's prestigious President's Award three times
- We offer comprehensive maintenance and repair services performed by Ford-trained technicians
- Our community-focused approach supports local initiatives in Ravena and surrounding areas
Associations and certifications
- President's Award
What people say
Personalized service
Knowledgeable staff
Quality vehicles
Transparent pricing
Award-winning service
Services
New Vehicle Sales
Crossroads Ford offers the complete lineup of new Ford vehicles including popular models like the F-150, Explorer, and Mustang Mach-E. Our sales team provides personalized assistance to help customers find vehicles matching their lifestyle needs. We maintain transparent pricing and offer financing options through Ford Credit to make new car ownership accessible.
Certified Pre-Owned Vehicles
Our Certified Pre-Owned program features thoroughly inspected used Ford vehicles with additional warranty coverage. Each vehicle undergoes a comprehensive multi-point inspection to ensure quality standards. This program provides peace of mind for customers seeking reliable pre-owned options with benefits like roadside assistance and vehicle history reports.
Service Department
Our service department offers maintenance and repair solutions specifically for Ford vehicles. Skilled technicians use genuine Ford parts and equipment to ensure proper vehicle care. Services include oil changes, brake inspections, and complex diagnostics performed according to manufacturer recommendations to maintain vehicle performance and warranty compliance.
Financing Options
We provide various financing solutions through Ford Credit and other lending partners. Our financial experts help customers explore options including traditional purchases, leasing arrangements, and special programs for first-time buyers. We offer second chance financing opportunities and work with customers to find suitable payment plans based on individual financial situations.
Parts Department
Our parts department stocks genuine Ford components and accessories for all vehicle models. Certified technicians can install parts to maintain vehicle performance or customize vehicles with factory-approved upgrades. We offer competitive pricing on essential maintenance items and provide quick order processing for both in-store and online requests.
Questions
What new Ford models are available at Crossroads Ford Ravena?
We offer the complete Ford lineup including F-150, Super Duty, Explorer, Mustang Mach-E, and E-Transit models with current inventory updates available online.
Do you offer financing options for vehicle purchases?
Yes, we provide financing through Ford Credit with options for traditional purchases, leasing, and special programs for first-time buyers or those needing second chance financing.
What service options are available for Ford vehicle owners?
Our service department offers maintenance, repairs, and diagnostics using genuine Ford parts performed by factory-trained technicians during our regular business hours.
Are there certified pre-owned vehicles available?
Yes, we have Certified Pre-Owned Ford vehicles that undergo rigorous inspections with additional warranty coverage and benefits included.
What are your business hours for sales and service?
Sales are open Monday-Thursday 9AM-7PM, Friday 9AM-6PM, Saturday 9AM-5PM. Service department hours are Monday-Friday 8AM-5PM.
Do you offer online vehicle ordering or customization?
Yes, we provide online inventory access, quote requests, and vehicle customization options through our website for convenient shopping experiences.
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Reviews (5)
Amy Bentley
Nov 24, 2021
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Excellent dealership! In October, I purchased a 2021 Ford Ranger at Crossroads from Brett. Brett was awesome to work with throughout the whole process. On the phone and in person, Brett was friendly, honest and very helpful. He was not pushy, listened to what I wanted and made me feel that my business was important to him/dealership. Definitely check out Crossroads, you won't be disappointed.
Faith Linz
Nov 02, 2021
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UPDATE: Crossroads Ford did NOT fix my car's issue that they took a month to "fix" and charged me for. The same issue is now happening again, so they have fixed nothing. They also won't look at my car now until next month, when this is a problem that needs to be addressed right away. Crossroads Ford needs to give me back the money I paid because they didn't fix anything. Taking my car to another dealership now, contemplating legal action. I am so disappointed to have to write this review, I really wish I didn't have this experience. My husband and I brought our car to Crossroads Ford as new customers
Reagan W.
Sep 27, 2021
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If it's not a Ford don't bother - they'll give you some bs excuse why it's 'extra' if it's not a Ford. Couldn't even figure out if they service anything with the constant negativity out of the service tech.
Don't waste your time here
Don't waste your time here
Bette Ann Heath
Sep 07, 2021
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I had the worst customer service experience. They are supposed to do what you ask them to do not what they feel like doing. They deserve no stars. I was charged $129.60 to glue my review mirror on which was outrageous. I have had this done before 5 times somewhere else and only wanted their advice about what to do next. I was looking for something stronger to hold the mirror up. I said to the gentleman on the phone I just want their knowledge about the situation. They had to give me a rental to pick my mother up because I expected to only be there 30 minutes and I had dropped my mother off shopping
Pam Ennis
May 18, 2021
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Todd Finn was wonderful. No high pressure sales. We traveled over 3 hours from PA to NY. Todd made purchasing a car out of state easy. His instructions on the car were thorough. The dealer prep was well done. Thank you all
