Business Details
14 Years
experience
Emergency
services
Managed IT & Cybersecurity Services for Business Growth
Ferrara IT was founded in 2012 to address critical gaps in the IT services market by combining enterprise-grade technical expertise with personalized service. Our team of certified engineers, cybersecurity specialists, and strategic leaders delivers proactive managed IT solutions tailored to businesses with 10-3,000 employees in compliance-heavy industries. We specialize in 24/7 monitoring, threat prevention, and strategic technology roadmaps that align with business objectives. Our security-first methodology incorporates advanced tools like SIEM analysis, MDR services, and zero-trust architecture to protect critical data assets.With headquarters in Blue Bell, PA, we serve clients nationwide while maintaining a local commitment to personalized support. Our process-driven approach establishes structured workflows for vendor management, system upgrades, and compliance tracking. This combination of technical excellence and client-focused service has resulted in 98% customer retention over 13 years of operation.
Services
Managed IT Services
Managed Cybersecurity
Co-Managed IT
End-User Help Desk
M365 Intune Entra ID
Network Infrastructure
Cyber Incident Response
IT Compliance
Managed Communications
Cloud Migration
Details
- Year established: 2012
Highlights and features
- We offer 24/7 support with average response times under 1 minute.
- Our team maintains 92% first-call resolution for efficient problem-solving.
- We provide comprehensive IT solutions including cybersecurity and compliance management.
- Our security-first approach features layered threat protection and incident response.
- 98% customer retention demonstrates long-term client satisfaction and trust.
What people say
Prompt and efficient
Proactive security measures
Dedicated support
Improved performance
Highly recommend
Services
Managed IT Services
Our 24/7 managed IT services provide continuous monitoring, proactive maintenance, and strategic technology planning. Certified technicians ensure 99% system uptime through real-time issue resolution and infrastructure optimization. We handle daily operations while aligning IT investments with business growth objectives.
Managed Cybersecurity
Comprehensive cybersecurity protection combines SIEM analysis, MDR services, and zero-trust architecture. Our 24/7 SOC team monitors threats, implements layered defenses, and ensures compliance with HIPAA, NIST, and other regulatory standards for data protection.
End-User Help Desk
Certified technicians deliver rapid IT support with 92% first-call resolution. Our 24/7 help desk manages hardware/software issues, user administration, and performance optimization to maintain 99% system uptime across Microsoft and Apple environments.
Network Infrastructure
Proactive network monitoring and security patching prevent vulnerabilities while optimizing performance. We implement firewall rule audits, redundant failover systems, and bandwidth optimization to ensure secure, reliable connectivity for growing businesses.
Cloud Migration
Strategic cloud migrations to Microsoft Azure, AWS, and hybrid environments include architecture planning, data transfer, and ongoing management. Our solutions ensure scalability, security, and compliance while optimizing cloud resource utilization.
People
Frank Ferrara
Founder & CEO
Sets strategic vision for Ferrara IT with focus on growth and operational excellence. Brings technical expertise and business leadership to client relationships while overseeing key projects.
David Bowser
Chief Solutions Architect
Specializes in assessing complex environments and engineering tailored IT solutions. Combines deep technical expertise with global perspective from extensive international travel experience.
Jeff Leitheiser
Head of Cybersecurity
CISSP-certified cybersecurity expert with military background and master's degree in cybersecurity technology. Leads infrastructure design and risk mitigation initiatives while managing security engineering projects.
Jiaxi Ferrara
CFO & COO
CFA charterholder overseeing financial strategy and operations. Applies M&A and Fortune 500 corporate experience to drive growth initiatives and operational efficiency improvements.
Questions
What IT services does Ferrara IT offer?
We provide managed IT services, cybersecurity solutions, compliance management, cloud migration, network infrastructure management, and 24/7 end-user support for businesses nationwide.
How quickly does Ferrara IT respond to IT issues?
Our average help desk response time is under 1 minute with 92% of issues resolved on the first call through our 24/7 support team.
What industries does Ferrara IT serve?
We specialize in legal, healthcare, financial services, higher education, manufacturing, and nonprofit sectors requiring compliance with HIPAA, NIST, and other regulatory standards.
How does Ferrara IT ensure cybersecurity?
We implement layered security with SIEM analysis, MDR services, zero-trust architecture, and 24/7 threat monitoring to prevent breaches and ensure compliance.
Can Ferrara IT handle both IT management and security?
As both MSP and MSSP, we provide fully integrated IT management and cybersecurity solutions from a single trusted provider.
What is Ferrara IT's service area?
We provide on-site services in the Mid-Atlantic region with nationwide remote support for managed IT, cybersecurity, and compliance solutions.
Reviews (6)
Andre Lewis
Jun 04, 2021
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Overall the company has been great to work with. We have only been working with them for a few months but as of now we are satisfied with the responsiveness from the staff. We have not experienced too many issues that has required our company to need any in depth help from Ferrara IT but being able to get someone on the phone when we call and not having to wait on hold very long is a plus. They even reached out to us when our servers went offline do to a power outage.
Aahzasia Capers
May 25, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
This company is amazing! The staff is very professional, they ensured our companies on boarding process ran smoothly. The help desk is attentive and always available to assist immediately. If you or your company is looking for quality IT services, then Ferrara is the company for you.
This company is amazing! The staff is very professional, they ensured our companies on boarding process ran smoothly. The help desk is attentive and always available to assist immediately. If you or your company is looking for quality IT services, then Ferrara is the company for you.
Jamie Cox
Dec 13, 2020
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Ferrara IT runs a shady operations. The owner hires inexperienced employees who frequently make mistakes, in turn those mistakes are blamed on the internal staff of their clients. Ferrara IT frequently works with sub-par contractors causing substantial delays and hiccups during on-boarding. The owner himself plays is clients internal employees against one another, consistently telling you he considers you a "friend" so minimize the frustration of on going issues. No technical issues are ever remediated with Ferrara they are simply patched and moved past. BE WARNED against getting tangled with with
Kevin Higgins
Nov 04, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
Ferrara IT helped us design and implement the network infrastructure for our new office and did an excellent job. Our timeline was aggressive and they delivered. I would highly recommend them for anyone in need of a managed IT services provider.
Ferrara IT helped us design and implement the network infrastructure for our new office and did an excellent job. Our timeline was aggressive and they delivered. I would highly recommend them for anyone in need of a managed IT services provider.
M. Edelstein
Jun 20, 2020
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FerraraIT has been excellent from inception of our account until this present day. We had a complicated situation with a prior IT company and Ferrara came in and took the lead simply and professionally. Frank the owner and his team (Radu and David) are always willing and able to help. My team feels at ease contacting Ferraras HelpDesk with any problems. We get resolutions to any issues fixed in a timely manner. We had a major issue come in out of nowhere. Frank personally figured out the problem, handled it and BOOM everything was great within hours once again. If you need an IT company, pick
Amanda Shenton
Jun 04, 2020
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Ferrara IT delivers exceptional customer service, and even more, their techs are always a pleasure to talk to. Our team has worked very closely with FIT's owner, Frank, and we could not be more pleased with his knowledge, attention to detail, and attentiveness to the needs of our firm. High recommended.
