Business Details
Emergency
services
Specialist IT Solutions for 911 and Local Government
Lightrr IT is a specialized IT services provider dedicated to meeting the unique technological needs of 911 centers and local government agencies. With decades of hands-on experience, we deliver customized solutions including resilient network design, advanced cybersecurity protection, and 24/7 mission-critical emergency support. Our team combines enterprise-grade hardware and software expertise with deep operational understanding of public safety infrastructure to ensure seamless integration and reliability. We partner with leading cybersecurity firms to provide NGAV/EDR monitoring and implement robust 3-2-1 backup strategies with encrypted cloud storage.Our vendor collaboration model ensures technology deployments align perfectly with agency requirements while maintaining compliance with MS-ISAC regulations. Through proactive remote monitoring and management, we identify and resolve potential system vulnerabilities before they impact operations. Our proven track record includes successful CAD deployments and statewide network implementations that enhance operational efficiency for emergency response centers.
Services
Next-Gen 911
Resilient Network Design
Dedicated IT Support
Advanced Cybersecurity
CAD Deployment
Remote Monitoring
Enterprise Hardware
Immutable Backups
Vendor Relations
Disaster Recovery
Highlights and features
- We offer 24x7 Mission Critical Emergency Support for 911 centers
- Our team partners with a world leader in cybersecurity for advanced protection
- We provide customized IT packages tailored to local government needs
- Our vendor business relations ensure seamless technology integration
- We implement a 3-2-1 Backup strategy for comprehensive data protection
Associations and certifications
- MS-ISAC
What people say
Expert IT solutions
Seamless integration
Redundant fail-over
Highly recommend
Exceeded expectations
Services
Next-Gen 911
Our Next-Gen 911 implementations modernize emergency communication systems with resilient network architecture. We work directly with core services providers to create customized deployment plans that ensure seamless integration with existing infrastructure. Our solutions support advanced connectivity requirements including Statelink and NCIC integration for state police operations.
Advanced Cybersecurity
We provide enterprise-grade cybersecurity protection through NGAV/EDR monitored software solutions. Our partnership with a global cybersecurity leader enables 24/7 threat detection and response across servers, PCs, laptops, and field units. This includes compliance with MS-ISAC regulatory requirements for local government agencies.
Resilient Network Design
Our network design services create enterprise-grade infrastructure tailored to public safety operations. We specialize in deploying redundant failover systems for internet service providers and implementing secure remote connections for mobile data terminals used in emergency vehicles.
Remote Monitoring
Through proactive remote monitoring and management, we identify and resolve system vulnerabilities before they impact operations. Our 24/7 monitoring covers internet outages, hardware failures, and security patches to maintain continuous system availability for mission-critical applications.
Immutable Backups
We implement a 3-2-1 backup strategy combining onsite and offsite storage with cloud encryption. Our system ensures rapid data restoration while protecting against ransomware attacks and hardware failures. This includes secure storage for CAD system data and emergency management records.
Questions
What IT services do you offer for 911 centers?
We provide comprehensive IT solutions including Next-Gen 911 implementation, resilient network design, advanced cybersecurity, CAD deployment, and 24/7 emergency support tailored to public safety requirements.
How do you handle cybersecurity threats?
We partner with a global cybersecurity leader to provide NGAV/EDR monitoring with 24/7 protection across all agency devices, including servers, field units, and mobile data terminals.
Do you offer backup and disaster recovery solutions?
Yes, we implement a 3-2-1 backup strategy combining onsite and offsite storage with cloud encryption to ensure rapid data restoration and protection against ransomware attacks.
Are your services available for emergency situations?
We provide 24x7 Mission Critical Emergency Support with dedicated technicians available to respond to urgent IT issues affecting 911 operations.
How do you handle technology vendor coordination?
Our team manages vendor relations to ensure seamless integration between different technology solutions, working directly with your selected vendors to implement cohesive IT systems.
Reviews (3)
Becky Pritt
Dec 14, 2021
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As the Clay County E-911 Director, I highly recommend the Lightrr Team for IT Support and Maintenance. After several months of having IT issues we were able to get Lightrr Team to come in, they were able to resolve our many issues. They were able to offer simple solutions for our problems. They are always available for any IT issues that would happen to come up.
Lightrr IT offers outstanding professional services. We at the Clay County E-911 feels the Lightrr Team is apart of our 911 family, and recommend them highly. Becky Pritt, Clay County E-911 Director.
Lightrr IT offers outstanding professional services. We at the Clay County E-911 feels the Lightrr Team is apart of our 911 family, and recommend them highly. Becky Pritt, Clay County E-911 Director.
Josh Carpenter
Dec 02, 2021
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I highly recommend the team at Lightrr for IT maintenance and support. After working with 4 other IT "professionals" to fix a year-long networking issue, we reached out to the team at Lightrr. Mike and his staff had the problem diagnosed 15 minutes into the initial consultation and an upgrade plan drawn up only hours later. Needless to say, we now have a monthly maintenance agreement with Lightrr and our IT troubles are a thing of the past.
Bj Willis
Oct 16, 2021
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As an E911 Director and Emergency Manager for Wayne County, WV I have to ensure that my employees have all the tools available to perform their duties and that these tools remain up to date, are dependable, have seamless integration, and meet industry standard for not only performance but also security. My deputy director and I set out to find a company that could assist us in meeting these needs.
We didnt have to look far before finding Lightrr. They were highly recommended by other 911 agencies across West Virginia. Lightrr sent in Mike Walker who partnered with us to redesign and reconstruct
We didnt have to look far before finding Lightrr. They were highly recommended by other 911 agencies across West Virginia. Lightrr sent in Mike Walker who partnered with us to redesign and reconstruct
