Business Details
Your Scalable 3PL Fulfillment Partner
At ShipNetwork, we believe the difference between a good fulfillment provider and a great fulfillment partner lies in the people behind the scenes. With over 20 years of experience in logistics, we combine a nationwide network of owned and operated warehouses with proprietary technology to deliver scalable, cost-effective 3PL solutions. Our 100% order accuracy guarantee is achieved through a three-point inspection system, double-blind inventory counts, and real-time WMS tracking. Our U.S.-based client support team provides personalized service, while our 1-2 day ground delivery network reaches 98% of the U.S. population. We empower businesses with specialized services like lot tracking, temperature-controlled storage, and subscription box fulfillment, supported by 450+ employees dedicated to operational excellence.Our executive leadership brings decades of industry expertise in supply chain management, technology, and customer experience to drive continuous improvement. Through strategic warehouse locations and carrier partnerships, we optimize shipping routes to reduce costs while maintaining fast delivery times. Our commitment to innovation is demonstrated through our SmartFill platform, which offers real-time inventory visibility and seamless integrations with major e-commerce platforms. We serve diverse industries including pet products, electronics, and subscription boxes, with success stories showing clients achieving 10x growth. Our sustainability initiatives and client-centric approach have made us a trusted partner for over 50 million packages annually.
Services
Ecommerce Fulfillment
Returns Management
Distributed Fulfillment
Subscription Box Fulfillment
Temperature Control
Lot Tracking
Kitting Services
Freight Management
EDI Integration
Custom Packaging
Highlights and features
- We guarantee 100% order accuracy through our three-point inspection system
- Our nationwide network reaches 98% of US customers in 1-2 days
- We provide U.S.-based client support with 12-hour daily availability
- Our proprietary SmartFill platform offers real-time inventory visibility
- We handle 50+ million packages annually with 450+ experienced employees
What people say
100% order accuracy
1-day fulfillment guarantee
Responsive US-based support
Simplified returns management
Helped achieve 10x growth
Services
Ecommerce Fulfillment
ShipNetwork's ecommerce fulfillment service handles inventory storage, order processing, and shipping for online retailers. Our nationwide warehouse network and proprietary SmartFill technology ensure fast, accurate order processing with 100% accuracy guaranteed. We support businesses of all sizes with scalable solutions that grow with demand.
Returns Management
Our returns management service streamlines the return process for ecommerce businesses. We handle inspection, restocking, and disposal of damaged items while providing detailed reporting. This service reduces operational burden and maintains customer satisfaction through efficient return processing and quick resolution times.
Temperature Control
ShipNetwork's temperature-controlled storage facilities maintain consistent climate conditions for sensitive products. Our facilities feature monitored environments with alarm systems to protect items like electronics, adhesives, and paper products from temperature variations that could affect quality.
Lot Tracking
Our lot tracking system provides complete traceability for product batches, including expiration date management and recall capabilities. This service ensures compliance with regulatory requirements while maintaining product quality control across multiple fulfillment centers for perishable and regulated goods.
Kitting Services
ShipNetwork's kitting services combine multiple products into single packages for efficient order fulfillment. We handle assembly, packaging, and inventory management for bundled products, improving order processing speed while maintaining accuracy through our scanning and verification systems.
People
Devin Johnson
Chief Executive Officer
Devin Johnson leads ShipNetwork's strategic vision with extensive logistics industry experience. He focuses on innovation and client satisfaction while driving growth through technological advancements and operational excellence across the company's nationwide network.
Scott Riddle
Chief Operating Officer
Scott Riddle oversees ShipNetwork's daily operations with a focus on process optimization and service quality. He brings deep expertise in supply chain management to ensure efficient warehouse operations and reliable fulfillment services across all locations.
Zach Green
Vice President of Sales
Zach Green leads ShipNetwork's sales strategy with a client-centric approach. He helps businesses find tailored fulfillment solutions while expanding the company's market presence through strategic partnerships and customer relationship development.
Paul Tran
Vice President of IT
Paul Tran drives ShipNetwork's technology initiatives, overseeing development of the SmartFill platform and IT infrastructure. He ensures technological innovation aligns with client needs through continuous improvement of fulfillment management systems.
Bethany O'Neil
Vice President of HR
Bethany O'Neil leads human resources with focus on talent development and company culture. She manages recruitment for 450+ employees and implements programs that maintain ShipNetwork's commitment to exceptional client service through skilled team members.
Questions
What is 3PL fulfillment?
Third-party logistics (3PL) fulfillment involves outsourcing order fulfillment to a specialized provider like ShipNetwork, which handles warehousing, picking, packing, and shipping for e-commerce businesses.
How does ShipNetwork ensure order accuracy?
ShipNetwork uses a three-point accuracy inspection system with double-blind counts, SKU scanning, and final visual checks to guarantee 100% order accuracy.
Can ShipNetwork handle temperature-sensitive products?
Yes, ShipNetwork offers temperature-controlled storage facilities across its network to maintain product integrity for sensitive items.
What shipping speed can I expect?
ShipNetwork's nationwide network reaches 98% of US customers within 1-2 days via ground shipping using optimized carrier routes.
Do you support subscription box businesses?
Yes, we specialize in subscription box fulfillment with accurate recurring shipments and specialized packaging options.
How does ShipNetwork handle returns?
Our comprehensive returns management service includes inspection, restocking, and disposal of damaged items with detailed reporting.
Reviews (5)
Randy Bernier
Jan 01, 2022
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Theyre extremely unorganized, the lunchrooms are filthy, and they dont take accountability for anything. Angel Rios (General Manager) blame the temps for everything while the regulars do as they please such as loud music, longer breaks, and so on. I was a temp, I was offered a job there permanently and I kindly declined their offer. I declined simply because If youre not Hispanic, dont work there, theyll mistreat you. Angel is a two faced liar, Maria is lazy, all she does is eat.
Alberto Rosa
Jun 28, 2021
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My name is Alberto Rosa I was working there a week and a half and I left due to the fact that the Spanish people there one one guy thanks his boss and doesn't realize that speaking to a person with respect you get back respect and then goes back and tells his partner look over there let me know if he does this cuz he's doing this keep an eye and then I had to go and explain myself end of story have a nice day
Spencer J.
Jan 30, 2019
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These guys don't even deserve one star! For those who don't want to read the rest of my review, let me make it easy for you. RUN FAR AWAY FROM THIS COMPANY!!!! As a business owner who started in a garage and grew a multimillion dollar enterprise, I'm honored and feel obligated to warn all other entrepreneurs of dangerous companies like Rakuten Super Logistics. Don't let the salesman fool you to thinking they can do everything they promise you. Don't be fooled into thinking they'll be responsible for the hundreds of thousands or millions of dollars of product you
Rob C.
Jun 27, 2015
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Webgistix is now called Rakuten. I tried to get a quote from these people, but they won't even give quotes to startups who are not currently shipping product. If you're trying to launch something new, Webgistix / Rakuten has a too-good-for-you mentality and you're better off looking somewhere else. eFulfillmentService is an example of a company which *is* willing to give quotes to small businesses who are looking to get started, and it seems they have good reviews. I certainly won't consider using Rakuten at any point in the future.
Kendall M.
Jan 27, 2015
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I was with Webgistix for a little over a year and during my time with them I felt as if we were being taken care of - everything seemed to be going ok - customer service was handled efficiently and orders seemed to be shipped without any major issues.
Unfortunately, when we went to discontinue our business with Webgistix following the sale and transfer of our online business, I quickly found out my account was NOT handled correctly as I had assumed for a year and instead learned Webgistix has cost me thousands of dollars in lost/mishandled inventory and grossly mismanaged the wrapping out of
Unfortunately, when we went to discontinue our business with Webgistix following the sale and transfer of our online business, I quickly found out my account was NOT handled correctly as I had assumed for a year and instead learned Webgistix has cost me thousands of dollars in lost/mishandled inventory and grossly mismanaged the wrapping out of