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Your Trusted Partner for IT Solutions in Chicago
At Infiniwiz, we have dedicated ourselves to delivering exceptional IT solutions for businesses across Chicagoland and beyond. With over two decades of experience, our team of certified engineers provides 24/7 help desk support, cloud management, and comprehensive network security services tailored to meet the unique needs of small and large organizations. Our commitment to personalized service ensures that each client receives a dedicated team familiar with their IT environment, enabling rapid response times and proactive maintenance.As a Microsoft Partner, we combine industry-leading expertise with transparent pricing models based on organizational size, ensuring scalability as businesses grow. Our 94.7% customer satisfaction score reflects our guarantee of service quality, with emergency response times as quick as 15 minutes. Through strategic technology consulting and automation solutions, we empower clients to focus on core business operations while we handle their IT infrastructure with the highest standards of professionalism and reliability.
Services
Managed IT Services
24x7 Help Desk
Cloud Management
Network Security
Compliance Solutions
Highlights and features
- 20+ years of experience serving Chicago-area businesses
- 100% local support desk with rapid response times
- 90-day satisfaction guarantee on all services
- Personalized service with dedicated engineering teams
- Emergency response times under 30 minutes
Associations and certifications
- Microsoft Partner
What people say
Quick response times
Knowledgeable technicians
Proactive maintenance
Personalized service
Reliable support
Services
Managed IT Services
Our comprehensive managed IT services provide continuous monitoring, maintenance, and optimization of business technology infrastructure. With proactive system management and expert support, we ensure seamless operations while preventing potential issues before they impact productivity. Our solutions include server management, software updates, and performance optimization tailored to each client's specific requirements.
24x7 Help Desk
Round-the-clock help desk support delivers immediate assistance for IT issues affecting business operations. Our local engineers provide remote troubleshooting and resolution for hardware, software, and network problems with guaranteed response times. This service ensures minimal downtime through rapid problem resolution and personalized support from familiar technicians.
Cloud Management
Cloud management solutions optimize business operations through secure, scalable infrastructure and application hosting. We implement and maintain cloud environments that enhance collaboration, improve data accessibility, and reduce hardware dependencies. Our services include cloud migration, configuration management, and performance optimization for modern business requirements.
Network Security
Comprehensive network security services protect business data and systems from evolving cyber threats. Our approach includes firewall management, intrusion detection, vulnerability assessments, and security policy implementation. We provide ongoing monitoring and proactive threat mitigation to maintain regulatory compliance and protect sensitive information across all client environments.
Compliance Solutions
Our compliance services help businesses meet industry-specific regulatory requirements for data protection and IT governance. We implement audit-ready systems, documentation processes, and security controls that align with standards like HIPAA, PCI-DSS, and GDPR. This ensures clients maintain compliance while focusing on core business activities without regulatory concerns.
People
Alek Pirkhalo
CEO & Co-Founder
Alek leads business strategy and partner relationships while overseeing financial and marketing operations. With extensive IT industry experience, he ensures high-quality service delivery and strategic growth for Infiniwiz.
Dmitry Rudman
CTO
Dmitry provides strategic technology consulting and oversees technical operations. He aligns innovative solutions with client goals while ensuring efficient service delivery through continuous process improvement and technical excellence.
Kaden Evenson
Service Manager
Kaden manages service delivery optimization, focusing on client satisfaction and team performance. He implements process improvements that enhance service quality while maintaining high standards of technical support across all client engagements.
Maryana Yurchenko
Account Manager
Maryana handles client relationship management, ensuring satisfaction through coordinated service delivery. She addresses client needs while maintaining seamless communication between technical teams and business stakeholders.
Peter Ruban
Technology Solutions Engineer
Peter designs and implements strategic technology solutions aligned with client objectives. He focuses on delivering transformative IT infrastructure that supports business growth and operational efficiency.
Questions
What IT services does SafePoint IT offer?
We provide managed IT services, 24/7 help desk support, cloud management, network security, and compliance solutions for businesses of all sizes.
Do you serve businesses outside Chicago?
While based in Chicago, we serve clients nationwide and internationally through remote support and strategic partnerships.
What response times can I expect?
Non-critical requests receive responses within 1-4 hours, with emergency cases addressed in 15-30 minutes by our local engineering team.
How are service fees determined?
Monthly fees are based on the number of employees using computers within your organization, ensuring scalable pricing as your business grows.
What service guarantees do you offer?
We provide a 90-day satisfaction guarantee allowing termination for any reason during this period with no questions asked.
Can you support specialized industries?
Yes, we serve diverse sectors including healthcare, finance, manufacturing, education, and veterinary practices with tailored IT solutions.
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Reviews (4)
Narod Consulting
Jan 26, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Life saver! They go above and beyond! Highly recommended! Our company uses Infiniwiz and we are very happy with them. We work with them on the daily and the service is always top notch! Steve is very helpful and is always there to help out when a computer/phone issues comes up!
Life saver! They go above and beyond! Highly recommended! Our company uses Infiniwiz and we are very happy with them. We work with them on the daily and the service is always top notch! Steve is very helpful and is always there to help out when a computer/phone issues comes up!
Carmella Bias
Jan 18, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Steve From Infiniwiz helped me so much!!! very knowledgeable and polite! He even taught me how to finally do the split screen mode to make work life much easier!! thank you so much
Steve From Infiniwiz helped me so much!!! very knowledgeable and polite! He even taught me how to finally do the split screen mode to make work life much easier!! thank you so much
Alex F. Chavez
Jan 04, 2022
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Whenever I've required technical assistance for work-related network issues, Infiniwiz's team has been efficient and responsive to our business needs. A quality that doesn't go unnoticed!!!
David Stegeman
Dec 30, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Infiniwiz is an excellent company, all-around. Their combined knowledge and expertise are robust, and their customer service team is outstanding to work with - extremely responsive and professional. Great to do business with!
Infiniwiz is an excellent company, all-around. Their combined knowledge and expertise are robust, and their customer service team is outstanding to work with - extremely responsive and professional. Great to do business with!
