Business Details
Emergency
services
Your Trusted IT Partner in Upper Ketchikan, AK
At Computer Headquarters, we specialize in delivering comprehensive IT solutions tailored to meet the unique needs of businesses across Alaska. Our expertise spans network management, cybersecurity, cloud services, and data protection, ensuring our clients maintain secure, efficient, and future-ready technology infrastructures. We prioritize understanding each client's operational workflows to design strategic roadmaps that align with their business goals. Our team provides proactive system monitoring, hands-on training, and 24/7 support to minimize downtime and maximize productivity. With experience serving diverse industriesincluding real estate, healthcare, and tourismwe offer scalable solutions that adapt to evolving technological demands.Our partnership with Bold Marketing enhances our capabilities in creating robust digital presences for clients. Backed by a commitment to transparency and client-centric service, we guarantee reliable IT management and continuous innovation. Our Arctic-to-Rainforest reach ensures businesses in even the most challenging environments receive seamless technology support. By combining advanced software with personalized service, we empower organizations to focus on growth while we handle their IT complexities. As a trusted local provider, we pride ourselves on making technology accessible and stress-free for all our clients.
Services
Managed IT Services
Cybersecurity Management
Cloud Services
Network Management
Microsoft 365 Services
Data Protection
IT Consulting
Web Design
IT Helpdesk
Highlights and features
- We provide 24/7 IT Help Desk support for immediate technical assistance.
- Our team specializes in cybersecurity management to protect critical business assets.
- We offer tailored Microsoft 365 services for enhanced productivity and collaboration.
- Our network management solutions ensure reliable connectivity across diverse environments.
- We serve multiple industries with customized IT strategies and proactive maintenance.
Services
Managed IT Services
Our Managed IT Services provide continuous system monitoring, proactive maintenance, and rapid issue resolution for businesses. We optimize infrastructure performance while ensuring security compliance across industries. Our team delivers customized support plans that scale with organizational growth.
Cybersecurity Management
Cybersecurity Management protects against digital threats through risk assessments, threat monitoring, and incident response. We implement advanced security protocols to safeguard sensitive data and maintain regulatory compliance for financial, healthcare, and legal sectors.
Microsoft 365 Services
Microsoft 365 Services maximize productivity with tailored deployment, management, and optimization of cloud-based collaboration tools. We ensure seamless integration while providing training to enhance team efficiency and digital workflow adoption.
Network Management
Network Management services maintain optimal connectivity through infrastructure monitoring, performance optimization, and security enhancements. We design scalable network architectures that support business operations in diverse geographic environments.
Data Protection
Data Protection services implement robust backup and recovery systems to prevent data loss. We provide automated solutions with secure storage options that ensure business continuity during system failures or cyberattacks.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, network management, and Microsoft 365 support tailored for small businesses.
Do you offer 24/7 technical support?
Yes, our IT Help Desk provides round-the-clock assistance for urgent technical issues and system maintenance.
How do you handle cybersecurity threats?
We implement proactive security measures including threat monitoring, risk assessments, and incident response protocols to protect business data.
Can you support multiple industries?
Yes, we serve real estate, healthcare, legal, financial, and tourism sectors with customized IT solutions.
Do you provide website design services?
We collaborate with Bold Marketing to create secure, responsive websites integrated with your business IT systems.
What areas do you service?
While based in Alaska, we provide remote IT support for businesses operating in diverse geographic locations.
Reviews (6)
Stanley Reeves
Oct 02, 2021
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Had issues with my phone, gave me honest opinion on repair cost. I'll live with phone without repair!!
Carla O.
Mar 27, 2021
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I brought my phone in to be repaired. They got it in a lot faster than I anticipated and got parts in quickly. Their quote was a lot less and I expected ($100 max). In the end my phone could not be repaired but I was not charged for the work they did already. They even helped by sending me photos of the inside of my phone to make a case for a refund to the seller. Excellent service and would go here again.
Judith S.
Mar 10, 2020
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My computer was very slow, would not access the Internet very well and had trouble communicating with my printer. I called Computer HQ and they first attempted to perform the repair at my office. The computer failed again, however, and they returned two more times. Finally, they advised that the computer needed to be brought to the shop. Their receptionist, Averie, traveled to my office and picked up the computer. Computer HQ first tried to repair the hard drive, which would have been the least expensive fix, but sadly, that didn't work either, so they replaced the hard drive. During this
Ebeth E.
Feb 20, 2019
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Not helpful and changed a ton. First told they could recover info on phone. Made to buy expensive memory chip and come back several times and never did get my photos. Never going back.
John Hill
Jan 24, 2018
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They have been faithfully and professionally taking care of our small business for the past ten years. No easy feat. We've always appreciated that if it is truly an urgent need they are there for us. Period. Their work is always professional and well considered.
LeAnn InAK Homestead Dreamer
Feb 01, 2017
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I have not done any business with this company personally. The reason for that is how I was treated on the phone the times I called in for information. That in itself is enough to know that working with these people is a bad idea.
First, they are HORRIBLE about returning phone calls. Absolutely awful. As in they don't.
Second, they are bad about answering the phone at all. If you call between 9 and 9:30 or 5:30-6, they will not answer the phone. Good luck during the middle of the day, too.
Third, there is little to no professionalism when on the phone. It sounds like I am talking to some wash
First, they are HORRIBLE about returning phone calls. Absolutely awful. As in they don't.
Second, they are bad about answering the phone at all. If you call between 9 and 9:30 or 5:30-6, they will not answer the phone. Good luck during the middle of the day, too.
Third, there is little to no professionalism when on the phone. It sounds like I am talking to some wash