Business Details
50+ Years
experience
Your Trusted Local Bakery Since 1920
Since 1920, New System Bakery has been a cornerstone of Chillicothe, Ohio, dedicated to crafting high-quality baked goods with a commitment to tradition and customer satisfaction. Founded during an era of innovation in baking technology, our legacy began with rotating ovens and has evolved through four generations of passionate bakers. Our family-owned business has weathered challenges, including a devastating gas explosion in 2016, which led to our relocation to 125 Western Avenue, where we continue to serve our community. We specialize in handcrafted donuts, cookies, pastries, and custom cakes, using time-honored recipes that have remained unchanged since our inception. Our team rises daily at 2:30 AM to ensure every product meets our exacting standards, from our signature Bismarks to seasonal specialties like iced butter cookies.With a focus on quality ingredients and personalized service, we cater to both everyday cravings and special occasions, offering fresh blueberry muffins, whopper pies, and reception wafers that have become local favorites. Our lunch menu, featuring sandwiches on freshly baked croissants, and weekly rotating soups provide convenient options for busy locals. As stewards of a century-old tradition, we remain dedicated to preserving the art of artisanal baking while adapting to modern needs. Our history, expertise, and unwavering attention to detail position us as a trusted authority in the baking industry. Through generations of ownership transitionsfrom the Newton family to the Hatfieldswe have maintained our core values of excellence and community service.
Services
Donuts
Cookies
Pastries
Custom Cakes
Bread
Pies
Tarts
Details
- Year established: 1920
Highlights and features
- We've baked with the same recipes since 1920, ensuring consistent quality.
- Our team makes fresh donuts daily using time-tested techniques.
- We offer year-round iced butter cookies with seasonal decorations.
- Our lunch menu features sandwiches on house-baked croissants.
- We provide custom cake orders with simple, elegant decorations.
Services
Donuts
Our handcrafted donuts use a 1920s recipe featuring classic varieties like glazed cinnamon, pecan rolls, and cream cheese croissants. Each batch is made fresh daily starting at 2:30 AM, with over 15 types available including seasonal specialties. The signature Bismarks remain our best-selling item through generations.
Custom Cakes
We create custom birthday cakes in multiple flavors including vanilla, chocolate, and carrot. Available in sizes from 6-inch to full sheet, these simply decorated cakes feature traditional white icing with personalized writing and borders. Orders require advance notice for proper preparation.
Cookies
Our cookie selection includes daily fresh batches of butterscotch, chocolate chip, and white chocolate macadamia nut varieties. The popular iced butter cookies are available year-round with seasonal decorations, while reception wafers offer spritz-style cookies coated in colored sugar for special events.
Pastries
We produce a wide range of pastries daily including fruit pies, cream pies, and tarts with flavors like coconut cream and lemon cream. Whoopee pies feature homemade chocolate cake filled with Bismark cream, while morning muffins offer carrot cake-style and blueberry varieties made fresh each day.
Lunch Menu
Our lunch offerings feature sandwiches served on freshly baked croissants and white bread. Two rotating weekly soups complement the menu, with options like egg salad croissant available both in-store and through DoorDash delivery service during regular business hours.
Questions
What are your regular business hours?
We're open Tuesday-Friday 5:00 AM-5:00 PM, Saturday 7:00 AM-2:30 PM. Closed Monday and Sunday.
Do you make custom birthday cakes?
Yes, we create custom birthday cakes in various sizes and flavors with simple decorations. Please call for pricing and order details.
Are your cookies available year-round?
Our iced butter cookies are available all year, though decorations change with seasons and holidays.
Can I order lunch online?
Yes, our lunch menu including sandwiches and daily soups is available through DoorDash delivery service.
What payment methods do you accept?
We accept major credit cards and cash for in-store purchases. Payment options may vary for online orders.
Do you deliver baked goods?
We offer delivery through DoorDash for select menu items during regular business hours.
Reviews (5)
Trisha Bowles
Jul 20, 2021
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You crushed my cookies by cramming 2 dozen in a small box. Use some common sense and a bigger box because the blue icing was everywhere.
Raven Hook
Apr 21, 2021
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I actually ordered from Door Dash a dozen of there doughnuts and all I can say is WOW. They are absoluting amazing! I am now obsessed and they have the best Starwberry Filled Pastery of greatness. I'm not sure the names but goodness I could eat them all day long! They remind me of toaster strudels but in stick form and are 10 times better! If you ever see them on Door Dash or are in the area they are definitely worth a try!
Terri Fitch
Jul 07, 2020
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Has great doughnuts and cookies. I think sometimes they even havecakes and pies, not very big, but they are delicious. It's a totally different taste than Crispe Creme in town, which what makes it good... It gives you VARIETY!!!
Kayla B.
Dec 04, 2018
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I grew up eating this bakery, and I remember it as far back as I can remember. Coming home from school to a Devils Food Pie was such a treat. Since the change of location and staff, the quality has declined in a disappointing way. My parents, especially my dad, loved this bakery. They couldn't go to Chillicothe without going to New Systems. The cupcakes are now dense and taste stale. I'm not sure but they taste like they're frozen then dethawed. I know the recipes are supposedly the same, but the quality in our opinion has declined and the prices have exceeded the lack of quality. Very dissapointed
Lisa Call
Jun 22, 2018
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We picked up a cake on Christmas Eve. We brought it home and wrapped the box tightly in plastic wrap and put in the deep freeze for a couple of days. When we got it out to serve, it was so dry. It was like eating a dry sponge. Nobody would eat it so consequently we ended up throwing away a half sheet cake. When I talked to the owner she said she was sorry but offered no compensation of any kind. This was our first time buying a cake from this bakery and it will be our last.