Business Details
19 Years
experience
Your Trusted Healthcare Partner in Hays, KS
First Care Clinic was founded in 2007 with a mission to provide compassionate, quality healthcare to individuals of all ages. As a Federally Qualified Health Center, we deliver comprehensive services through an integrated team of medical, dental, behavioral health, and pharmacy professionals. Our Patient-Centered Medical Home model emphasizes holistic care, supported by evidence-based practices and continuous quality improvement.Recognized by the National Committee for Quality Assurance (NCQA), we prioritize accessibility through sliding fee scales, Medicaid assistance, and convenient Express Care appointments. Our commitment to the Hays community is reflected in our patient-centered approach, which combines clinical expertise with personalized attention to meet diverse healthcare needs.
Services
Family Medicine
Dental Care
Behavioral Health
Express Care
Pharmacy Services
Women's Health
Chronic Disease Management
Preventative Dentistry
Substance Abuse Treatment
DOT Physicals
Details
- Year established: 2007
Highlights and features
- We offer integrated medical, dental, and behavioral health services under one roof
- Our NCQA-recognized Patient-Centered Medical Home model ensures coordinated care
- Sliding fee scale available for patients with financial needs
- 24/7 on-call provider access for urgent medical concerns
- Experienced team of board-certified providers with community-focused care
Associations and certifications
- National Committee for Quality Assurance (NCQA)
- National Health Service Corps (NHSC)
- Federal Tort Claims Act (FTCA)
What people say
Excellent staff
New pharmacy
Seamless services
Hometown feeling
10/10 recommend
Services
Family Medicine
Comprehensive family healthcare services including preventive care, chronic disease management, and acute illness treatment. Our board-certified providers offer personalized care for patients of all ages, with special focus on wellness exams, immunizations, and coordinated specialty referrals. We emphasize patient education and preventive strategies to promote long-term health.
Dental Care
Full-service dental care featuring preventative, restorative, and emergency dental treatments. Our dental team provides routine cleanings, fillings, extractions, and prosthetic services in a comfortable environment. We emphasize oral health education and early intervention to maintain optimal dental wellness for patients of all ages.
Behavioral Health
Integrated behavioral health services addressing mental health, substance abuse, and wellness counseling. Our licensed professionals offer individual, family, and group therapy sessions using evidence-based approaches. We provide psychiatric evaluations, medication management, and nutrition counseling to support comprehensive mental wellness in a confidential setting.
Express Care
Walk-in urgent care services for non-life-threatening conditions requiring prompt attention. Our Express Care clinic treats minor injuries, infections, and acute illnesses with rapid appointment scheduling. Services include on-site lab testing, minor procedures, and prescription fulfillment through our integrated pharmacy for immediate treatment needs.
Pharmacy Services
Full-service pharmacy offering prescription fulfillment, medication counseling, and local delivery. Our pharmacists provide comprehensive medication reviews, savings programs, and direct coordination with providers for treatment optimization. The pharmacy features convenient lobby pickup and integrated medication management within our electronic health records system.
People
Christine Fisher
Medical Director
Board-certified internal medicine physician with extensive experience in primary care. Dr. Fisher leads our medical team with a focus on preventive care and chronic disease management, ensuring high-quality clinical standards across all services.
Alexis Ibarra
Nurse Practitioner
Certified APRN specializing in women's health and family medicine. Ms. Ibarra emphasizes patient-centered care with a focus on preventive services and health education, maintaining strong patient relationships through compassionate, personalized treatment.
Ross Kee
Dental Director
Experienced dentist serving as Director of Dental Services. Dr. Kee oversees comprehensive dental care programs with emphasis on preventive dentistry and oral health maintenance for the Hays community.
Camille Ellard
Counselor
Licensed clinical social worker providing behavioral health services. Ms. Ellard specializes in individual and group therapy, focusing on mental health treatment and wellness counseling within our integrated care model.
Tami Zimmerman
Pharmacy Director
Doctor of Pharmacy leading our pharmacy services. Dr. Zimmerman ensures safe medication practices, patient education, and cost-effective prescription solutions while coordinating care with medical providers for optimal treatment outcomes.
Questions
What services does First Care Clinic offer?
We provide family medicine, dental care, behavioral health, Express Care, and pharmacy services. Our integrated approach ensures comprehensive care for patients of all ages.
Do you accept my insurance?
We accept all major insurance plans and offer a sliding fee scale for patients who qualify based on income and family size.
How can I schedule an appointment?
Call our main line at 785-621-4990 to schedule appointments for any service. Our staff will help determine the appropriate location and provider for your needs.
What if I need care after hours?
For urgent medical concerns after hours, call our clinic number and select the option to connect with our on-call provider available 24/7.
Is there a pharmacy on-site?
Yes, our full-service pharmacy offers prescription fulfillment, medication counseling, and local delivery. It's conveniently located at our Main St location.
How do you handle medical emergencies?
For life-threatening emergencies, call 911 or go to the nearest ER. Our Express Care clinic treats non-emergency urgent conditions during operating hours.
Reviews (5)
Krissy A.
Dec 01, 2021
Report
I only have positive things to say about this clinic. I'm almost certain that Dawn Knapp saved my life by changing my diet and recommending mental health care that's actually worked for me. Camille is also great, Erin is great. Janie and Sarah at the front desk are particularly nice! And I love Becca and Dr. Thomas with dental. I'm thankful to have my care all housed in one building. And the patient portal makes it really easy to keep track of my appointments. I've been to a few other clinics in Hays that didn't provide this quality or scope of care. It's a wonderful primary care office.
Audree Garcia
Oct 12, 2021
Report
Would never go here again nor recommend anyone. Front desk ladies.. Shawna and Janie were very disrespectful. Seriously worse customer service ever. They complained about paperwork they would need to do since they have never seen me. Told me to go to the ER even though all I needed was to see a doctor. Tried to tell me what was wrong with me claiming its only allergies when Im sure they dont have any medical degrees. Seriously worse experience Ive ever had. Im beyond upset.
Christian L.
Aug 24, 2021
Report
To the friendly SUSAN PFANNENSTIEL if I could give you personally 10 starsI would! You have been incredibly helpful, knowledgeable, and caring to me and my girls. Thank you. I would also like to say thank you to Megan, Susans assistance. And also Dawn Knapp and Nicole Spray for taking good care of us!
Patricia Munk
Aug 15, 2021
Report
UPDATE: Within 3 days of posting my initial review someone from 1st Care called and asked me to take it down. When I refused I was sent a certified letter saying that I have been "dismissed" & I have 30 days to find another Dr. I had no intention in returning anyway. Whatever happened to good customer service trying to resolve issues & creating good customer relations? What a joke these guys are.
I can only imagine what the next letter will say after they read this review. What will they threaten now if I don't change/remove it?
Shame on you 1st Care for even ASKING me to take it down. Do they
I can only imagine what the next letter will say after they read this review. What will they threaten now if I don't change/remove it?
Shame on you 1st Care for even ASKING me to take it down. Do they
Lance Hartman
Mar 31, 2021
Report
I have been going to First Care for a few years now. Facility has been newly remodeled over the time Ive been a patient, looks AMAZING! Ive had a great experience at First Care and the staff has been very friendly to me and my family. Thanks!
