Business Details
50+ Years
experience
Emergency
services
Your Trusted IT Solutions Partner
Spencer Technologies has been a global leader in IT solutions and service delivery for over 45 years. Our commitment to excellence is rooted in a holistic approach that covers every aspect of technology deployment and support, from consulting to ongoing maintenance. With a global headquarters in Medway, Massachusetts, and regional offices strategically positioned worldwide, we ensure rapid onsite response with parts delivery in four hours or less. Our team of W-2 technicians brings unmatched expertise in point-of-sale systems, network solutions, asset management, and audio-visual installations. We prioritize integrity, partnership, and total client satisfaction, backed by a 24/7/365 Support Center and a 85,000-square-foot warehouse for logistics efficiency.Our vision is to define industry standards in retail technology while delivering customized programs that align with clients' business roadmaps. Through strategic acquisitions and a Partner Alliance Program, we stay at the forefront of emerging technologies, ensuring our clients benefit from innovative solutions. Our core philosophiesFix it First, Integrity, Partnership, and Total Satisfactionguide every interaction, making us a trusted advisor to leading brands worldwide.
Services
Procurement Support
24/7 Support Center
Asset Management
Installations and Projects
Professional Services
Remote Digital Services
Point of Sale Solutions
Network Infrastructure
Audio Visual Installations
RFID Solutions
Details
- Year established: 1972
Highlights and features
- We have 45+ years of experience in global IT solutions deployment.
- Our W-2 technicians provide onsite support with 4-hour parts delivery.
- 24/7/365 Support Center handles all technical needs for retail locations.
- 85,000 sq ft warehouse ensures efficient asset lifecycle management.
- Strategic partner to leading retail brands worldwide.
Services
Procurement Support
Our procurement services streamline hardware selection and acquisition through demo programs, customized purchase plans, and global supply chain expertise. We help clients make informed decisions about IT investments while ensuring strategic alignment with business goals. Our depot repair facility and board-level repair capabilities maximize asset value throughout their lifecycle.
24/7 Support Center
Spencer's OneDesk Support Center provides round-the-clock technical support for retail and corporate IT environments. Our Help Desk handles network connections, POS hardware/software, and account access monitoring, while our Service Desk dispatches technicians for onsite repairs with 4-hour response times. The integrated system ensures seamless issue resolution through real-time SLA reporting.
Asset Management
We manage the complete asset lifecycle from deployment to disposition using real-time tracking and lifecycle analysis. Our services include device staging, depot repair, reverse logistics, and warehouse management with 85,000 sq ft of storage capacity. The program reduces downtime through proactive maintenance and PCI-compliant key injection for payment systems.
Professional Services
Our experts design and implement customized IT solutions through site surveys, structured cabling analysis, and partner technology integration. The Command Center handles high-volume projects like software upgrades and network breaches, while solution design teams ensure technology aligns with business objectives across global locations.
Remote Digital Services
Spencer RDS uses AI and machine learning to monitor IT assets in real time, providing actionable insights through C-level dashboards. The platform proactively identifies issues with POS systems, servers, and IoT devices, minimizing downtime while optimizing resource allocation and revenue generation through predictive maintenance.
People
David Strickler
Chief Executive Officer
David Strickler leads Spencer Technologies' strategic vision, leveraging decades of experience in retail technology to drive innovation and global expansion.
Jamie Jamieson
President
Jamie Jamieson oversees daily operations and client partnerships, returning to Spencer with extensive expertise in scaling IT service delivery for major retail brands.
Nate Strickler
EVP - Sales
Nate Strickler directs sales strategy, building long-term client relationships through Spencer's comprehensive technology solutions and service excellence.
Nick Chacharone
Chief Financial Officer
Nick Chacharone manages financial operations, ensuring sustainable growth and investment in Spencer's infrastructure and emerging technology capabilities.
Lorrie Mailhot
VP - People and Culture
Lorrie Mailhot leads talent development, fostering a culture of innovation and client-focused service among Spencer's global team of W-2 technicians.
Questions
What IT services does Spencer Technologies specialize in?
We specialize in POS systems, network solutions, asset management, professional services, and 24/7 remote digital monitoring for retail and corporate clients.
Do you offer global support for IT deployments?
Yes, with regional offices in the US, UK, Canada, and Mexico, we provide worldwide support with rapid onsite response.
How quickly can technicians respond to issues?
Our W-2 technicians deliver parts and support within 4 hours of request for critical IT issues.
What financing options are available for technology purchases?
We offer leasing programs and customized purchase timelines to support client technology investments.
How do you ensure asset lifecycle efficiency?
Our Asset Management program includes depot repair, reverse logistics, and real-time tracking through an 85,000 sq ft warehouse.
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Reviews (1)
Jules Jule
Dec 26, 2021
Report
Most unprofessional company Ive ever hired. Unable to fulfill responsibilities. Was supposed to remediate several issues with our fast food Panasonic systems and left us with more issues than we began with. Unreliable. Stay away from this company.
