Consumer Tech Support

Since 2005, I have enjoyed providing tech support to homes and small businesses. I like being quite different from the big box store support options. Don't you hate it when a professional 'mystifies' the service they are providing? As much as is feasible, I empower you to understand and be a good steward of your technology.

Most of the time, I can diagnose your technology problem over the phone. Sometimes, your technology problem can even be fixed over the phone in a few minutes. In all cases, I'll get some information from you such as which OS (operating system) you are using, which ISP (internet service provider) you use, and when the problem began.

Your hardware, your software (and probably your music collection) can all be replaced at an acceptable cost. Technology really isn't all that expensive. On the other hand, your personal data is not replaceable. Your photos, documents, tax information, videos, and anything else that you have created is not replaceable.

We love Macs too because they simply work better, they're pleasant to use, and they are more fun. Macs can be challenging to run a business from, but that's a controversy for another venue. Unlike a PC, if a Mac is malfunctioning, it's probably a real issue. A PC is always somewhere between broken and working properly.

Are you getting a new computer because of a software problem? Before you go out and get a new computer, get advice on whether you need to make that leap yet. If your young computer is sluggish or otherwise regularly problematic, there is a good chance it's worth investing in, rather than getting a new one.