Business Details
22 Years
experience
Emergency
services
Managed IT Services in Austin, TX
Founded in 2004, Complete IT has established itself as Austin's trusted partner for proactive IT management, cybersecurity, and cloud solutions. With a team of 15 dedicated IT professionals, we specialize in delivering stable, reliable computing solutions tailored to small- and mid-sized businesses across diverse industries. Our process-driven methodology ensures consistent service delivery through documented procedures, while our educational partnership approach empowers clients to make informed technology decisions. We maintain a proactive security focus with 24/7 SOC monitoring, threat detection, and compliance expertise for HIPAA, PCI-DSS, and SOC 2 standards. As a locally owned and operated Austin business, we combine enterprise-level capabilities with personalized service, offering on-site support and rapid response times for emergency situations.Our comprehensive IT infrastructure solutions include workstation management, server administration, network infrastructure, managed backups, Microsoft 365 administration, and cybersecurity services. With over 5,000 managed devices and 500+ successfully completed projects, we bring 20+ years of Austin-specific experience to every client relationship. Our commitment to transparent pricing structures eliminates unexpected cost fluctuations, while our strategic IT budgeting services help businesses optimize technology investments. We differentiate ourselves through our unique combination of technical expertise, local presence, and dedication to being a true technology partner rather than just a vendor.
Services
Managed IT Services
Cybersecurity Solutions
Data Protection
Co-Managed IT
Help Desk Support
Cloud Services
Network Infrastructure
Backup & Recovery
Details
- Year established: 2004
Highlights and features
- 20+ years serving Austin businesses with proven IT expertise
- 24/7 SOC monitoring with rapid threat response capabilities
- Process-driven methodology with documented procedures and SLAs
- Local Austin presence with on-site support and quick response times
- Certified professionals in cybersecurity, cloud, and compliance standards
Associations and certifications
- Microsoft Partner
- AWS Cloud Solutions
- HIPAA
- PCI-DSS
- SOC 2
What people say
Super responsive
Highly knowledgeable
Exceptional service
Rapid response times
Transformative partner
Services
Managed IT Services
Complete IT provides comprehensive managed IT services including device management, network monitoring, and system optimization for Austin businesses. Our proactive approach prevents downtime through 24/7 monitoring and automated patch management. With 15 experienced professionals and 20+ years of local expertise, we deliver enterprise-grade IT support without overhead costs. Our services scale to support businesses with 100-500+ endpoints across multiple locations.
Cybersecurity Solutions
Our cybersecurity solutions protect businesses with threat detection, firewall management, and endpoint protection. We provide 24/7 SOC monitoring using Huntress technology for real-time threat response. Certified in HIPAA, PCI-DSS, and SOC 2 standards, our team implements layered security measures including encryption, access controls, and compliance documentation. Services include penetration testing, vulnerability assessments, and security awareness training for Austin businesses.
Data Protection
Complete IT's data protection services include automated cloud backups, disaster recovery planning, and ransomware defense. We use Veeam and AFI technologies for local and cloud replication with regular testing to ensure recoverability. Our HIPAA-compliant solutions protect patient data for healthcare providers while PCI-DSS aligned systems secure financial information. Services support hardware-agnostic restores and virtualization for rapid business continuity.
Co-Managed IT
Our co-managed IT services augment internal IT teams with specialized expertise and 24/7 coverage. We handle overflow support, complex projects, and security monitoring while integrating with existing workflows. Services include network infrastructure management, patch management, and strategic IT planning. This model provides access to enterprise resources without increasing payroll costs for Austin businesses.
Help Desk Support
We offer SLA-backed help desk support with defined response times for critical issues. Services include remote and on-site assistance, user account management, and device troubleshooting. Our tiered support system ensures rapid resolution of issues affecting productivity. Emergency support is available 24/7 with guaranteed response times for critical system failures affecting business operations.
People
Frank H.
Chief Technology Officer
With 25+ years of experience, Frank specializes in backup solutions, network security, and enterprise architecture. He leads technology strategy and ensures alignment with industry best practices.
Casey S.
Senior Systems Engineer
Casey brings 12+ years of expertise in Microsoft 365, server management, and cloud infrastructure. Specializes in network security and enterprise architecture implementation.
Steve R.
Cybersecurity Specialist
As a 10-year cybersecurity expert, Steve focuses on SOC monitoring, threat detection, and compliance frameworks to protect client systems and data assets.
Ed A.
Customer Success Manager
Ed provides 8+ years of experience in customer support optimization, process improvement, and technical training to ensure client satisfaction and service excellence.
Questions
What types of businesses do you support?
We work with small- to mid-sized businesses across Austin including medical practices, law firms, retail, manufacturing, professional services, and non-profits.
Do you offer remote IT support?
Yes, we provide remote monitoring, troubleshooting, and system updates to maintain operations regardless of team location.
How do your pricing plans work?
We offer flexible monthly plans based on business size, device count, and service needs with proactive monitoring included.
Can you help with office relocations?
Absolutely, we handle IT infrastructure planning, device installation, and network configuration for seamless office moves.
What differentiates you from other IT providers?
We combine 20+ years of Austin experience, transparent pricing, local presence, and a proactive approach with enterprise-level expertise.
Do you support industry-specific platforms?
Yes, we support EMRs for healthcare, accounting platforms for finance, and POS systems for retail with specialized expertise.
Reviews (1)
Jake Hewitt
Jul 03, 2021
Report
The guys at CompleteIT are always helpful in handling my issues with my work computer. They are quick to resolve problems and have a great response time. Thanks guys, Ill be calling again.
