Business Details
Emergency
services
Trusted Damage Restoration Services in Central New York
Property Restoration has been a trusted leader in damage restoration services for over 30 years, specializing in water, fire, mold, and storm damage recovery. Our team of certified professionals provides 24/7 emergency response, utilizing industry-standard methodologies and state-of-the-art equipment to restore properties to pre-loss conditions. We work directly with all major insurance carriers, prioritizing client needs through transparent communication, rapid response times, and comprehensive solutions tailored to residential, commercial, and institutional clients across Central New York. Our commitment to quality craftsmanship, ethical practices, and customer satisfaction has established us as a locally owned and operated authority in disaster recovery. 
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Emergency Services
Highlights and features
- We offer 30+ years of specialized experience in water and fire damage restoration.
- Our team provides 24/7/365 emergency response with within-the-hour arrival times.
- Certified technicians trained in IICRC S500 standards and mold remediation.
- We work directly with all major insurance carriers for seamless claims processing.
- Locally owned and operated with a focus on personalized, community-centered service.
Associations and certifications
- IICRC
Services
Water Damage
Our IICRC-certified technicians provide rapid water extraction and structural drying using commercial-grade equipment. We handle Category I-III water damage from pipe bursts, floods, and sewage backups. Immediate mitigation prevents mold growth and secondary damage while restoring residential and commercial properties to pre-loss conditions through comprehensive dehumidification and reconstruction services.
Fire Damage
We specialize in full-spectrum fire and smoke damage restoration, including soot removal, odor elimination, and structural repairs. Our team coordinates with insurance carriers to deliver line-item estimates, cosmetic repairs, and heavy structural reconstruction. Emergency board-up services protect properties during initial recovery while our technicians restore contents and rebuild damaged areas to original specifications.
Mold Remediation
Licensed professionals conduct mold inspections, containment, and remediation following EPA guidelines. We use HEPA vacuums, antimicrobial treatments, and moisture control systems to eliminate microbial growth. Our process includes air quality testing, spore containment with negative pressure chambers, and replacement of contaminated materials while implementing preventive measures against future infestations in residential and commercial buildings.
Storm Damage
Certified technicians address storm-related emergencies through roof tarping, water mitigation, and structural drying. We handle insurance claims for wind, hail, and flood damage while providing emergency board-up services. Our comprehensive approach includes document restoration, debris removal, and reconstruction of commercial and residential properties damaged by severe weather events.
Emergency Services
We offer 24-hour emergency response for biohazard clean-up, trauma scenes, and disaster recovery. Services include immediate water extraction, structural stabilization, and temporary repairs. Our on-call technicians arrive within the hour to secure properties, prevent further damage, and initiate restoration processes for residential, commercial, and institutional clients across Central New York.
People
Art Diamond
Owner
With over 30 years in the restoration industry, Art Diamond leads Property Restoration's strategic operations. His expertise in disaster recovery and commitment to community service drives the company's customer-focused approach.
Luke Parkhurst
General Manager
Luke oversees daily operations and service delivery, ensuring adherence to industry standards. His background in project management and insurance coordination enhances client satisfaction and operational efficiency.
Codey Generous
Operations Manager
Codey manages technical teams and resource allocation. His 15+ years in restoration operations ensure rapid deployment of personnel and equipment during large-scale emergencies.
Ryan McDonald
Project Manager
Ryan coordinates complex restoration projects, balancing client needs with technical execution. His attention to detail ensures timely completion of commercial and residential recovery efforts.
Konrad Blagg
Project Manager
Konrad specializes in structural drying and reconstruction. His technical certifications and field experience guarantee precise implementation of restoration protocols for water and fire-damaged properties.
Questions
What types of damage do you handle?
We specialize in water, fire, mold, storm, and biohazard damage restoration for residential, commercial, and institutional properties.
Do you work with insurance companies?
Yes, we collaborate directly with all major insurance carriers to streamline claims processing and ensure proper compensation for damages.
Are your technicians certified?
All technicians hold IICRC certifications in water restoration, mold remediation, and fire damage cleanup procedures.
How quickly can you respond to emergencies?
Our 24/7/365 emergency team arrives within the hour for all service areas across Central New York.
Do you offer residential and commercial services?
We provide comprehensive restoration solutions for both residential properties and large-scale commercial/institutional facilities.
What sets you apart from competitors?
As locally owned experts with 30+ years' experience, we combine rapid response, insurance expertise, and personalized service unmatched by national chains.
Reviews (5)
Andrew Meyer
Mar 18, 2021
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Property Restoration arrived within 90 minutes of an overflowing washing machine, water pouring into the basement. The team that arrived was prompt, courteous and got most of the mess cleaned up. Fans and other equipment were placed everywhere and the hardwood floors were saved, thanks to their speedy arrival. They came back daily for the next four days until the job was completely done. I'd use them again if I ever have another problem.
Margaret Baltrusitis
Feb 27, 2021
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Positive:Professionalism,Quality,Responsiveness
Sarah Hawley and the entire crew at Property Restorations are the best in the business. Sarah is very friendly and very responsive to customers needs. As an insurance agent, we always want to make sure our customers are in the best hands during a claim and this team never disappoints. They are always on point!
Service:Water damage cleanup
Sarah Hawley and the entire crew at Property Restorations are the best in the business. Sarah is very friendly and very responsive to customers needs. As an insurance agent, we always want to make sure our customers are in the best hands during a claim and this team never disappoints. They are always on point!
Service:Water damage cleanup
Ashley McNitt
Feb 23, 2021
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As an insurance agent it is always nice to know I know someone I can trust to help my customers when disaster strikes. I have known and worked with Sarah Hawley for about 3 years now. She is absolutely wonderful. Her and her team are very responsive and do great quality work. I highly recommend Property Restoration for your next disaster cleanup!
Jissell Jimenez
Feb 17, 2021
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Sarah Hawley our personal Market Representative has been amazing keeping vendor and company relations. I have referred Property Restoration Inc. And with a success story of happy clients on a water damage claim. At OVIA Insurance having a dependable company to take care of our clients is important. As well as a Real Estate Agent with EXIT Champion Realty, I keep Property Restoration on top of my vendor referral lists to my clients and homeowners I work with. It is important to have a trustworthy company to endorse your name to.
Shaun Reid
Aug 30, 2020
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Great Company to do business with. Their level of customer service is outstanding, they are punctual, they communicate very well, and the service workers who performed the work were outstanding. I'm the GM of a Marriott branded hotel, and they scheduled the services around the guest patterns so they would no disturb any of our guests while they worked. Staff is well trained, service-oriented, and polished. The results of the carpet cleaning blew me away. We're a pet friendly hotel, in "Salt City," so you can picture the combination of stains we deal with. 4 year old carpet tiles look like they
